Windows Media player Crashing

Malnutrition · May 25, 2022

Can you as just a test, remove Kaspersky and then run the Kaspersky removal tool.

Reboot the machine and check if the issue is still there. You can reinstall, it's just that sometimes an antivirus disrupts normal computer operations.

If there is still an issue, then run KillEmAll prior to starting windows media player, if this solved the issue, then post the log.

Download KillEmAll to your desktop and unzip it there.
Right click KillEmAll run as admin.
Click enter button.
Then click L
Then hit enter key on your keyboard.
A log file will appear.
Copy and paste that into your reply here.

Shagami · May 25, 2022

Malnutrition said:
Can you as just a test, remove Kaspersky and then run the Kaspersky removal tool.

Reboot the machine and check if the issue is still there. You can reinstall, it's just that sometimes an antivirus disrupts normal computer operations.

If there is still an issue, then run KillEmAll prior to starting windows media player, if this solved the issue, then post the log.

Download KillEmAll to your desktop and unzip it there.
Right click KillEmAll run as admin.
Click enter button.
Then click L
Then hit enter key on your keyboard.
A log file will appear.
Copy and paste that into your reply here.

Since the issue happens randomly i went and uninstalled Kaspersky, rebooted, ran the tool, saw nothing on the list.
I ran killemall and here is the log from that

Started on Tkfoxx at 5/25/2022 12:36:07 PM... (Running as Administrator)

Code:

Terminated=True  "c:\windows\system32\driverstore\filerepository\nvami.inf_amd64_d155fe1b64617960\display.nvcontainer\nvdisplay.container.exe"
Terminated=True  "c:\windows\system32\driverstore\filerepository\u0370468.inf_amd64_5e4260b11257b6e9\b370372\atiesrxx.exe"
Terminated=True  "c:\windows\system32\amdfendrsr.exe"
Terminated=True  "c:\windows\system32\driverstore\filerepository\u0370468.inf_amd64_5e4260b11257b6e9\b370372\atieclxx.exe"
Terminated=True  "c:\windows\system32\driverstore\filerepository\nvami.inf_amd64_d155fe1b64617960\display.nvcontainer\nvdisplay.container.exe"
Terminated=True  "c:\windows\servicing\trustedinstaller.exe"
Terminated=True  "c:\windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.19041.1704_none_7de951067ca990f6\tiworker.exe"
Terminated=True  "c:\windows\system32\driverstore\filerepository\asussci2.inf_amd64_5e38ce8081e93b46\asusoptimization\asusoptimization.exe"
Terminated=True  "c:\windows\system32\wlanext.exe"
Terminated=True  "c:\program files\asus\armoury crate service\armourycrate.service.exe"
Terminated=True  "c:\windows\system32\asusacci\armourycratecontrolinterface.exe"
Terminated=True  "c:\windows\system32\driverstore\filerepository\asussci2.inf_amd64_5e38ce8081e93b46\asusappservice\asusappservice.exe"
Terminated=True  "c:\program files (x86)\common files\adobe\arm\1.0\armsvc.exe"
Terminated=True  "c:\windows\system32\driverstore\filerepository\asussci2.inf_amd64_5e38ce8081e93b46\asussystemdiagnosis\asussystemdiagnosis.exe"
Terminated=True  "c:\windows\system32\driverstore\filerepository\asussci2.inf_amd64_5e38ce8081e93b46\asuslinkremote\asuslinkremote.exe"
Terminated=True  "c:\windows\system32\driverstore\filerepository\asussci2.inf_amd64_5e38ce8081e93b46\asuslinknear\asuslinknear.exe"
Terminated=True  "c:\windows\system32\driverstore\filerepository\asussci2.inf_amd64_5e38ce8081e93b46\asusswitch\asusswitch.exe"
Terminated=True  "c:\windows\system32\driverstore\filerepository\asussci2.inf_amd64_5e38ce8081e93b46\asussystemanalysis\asussystemanalysis.exe"
Terminated=True  "c:\windows\system32\dbxsvc.exe"
Terminated=True  "c:\windows\system32\driverstore\filerepository\dax3_swc_aposvc.inf_amd64_a379f9cda17dd4b1\dax3api.exe"
Terminated=True  "c:\windows\system32\driverstore\filerepository\asussci2.inf_amd64_5e38ce8081e93b46\asussoftwaremanager\asussoftwaremanager.exe"
Terminated=True  "c:\windows\system32\driverstore\filerepository\piecomponent.inf_amd64_3623bab62426ba87\intel_pie_service.exe"
Terminated=True  "c:\program files (x86)\asus\gamesdk service\gamesdk.exe"
Terminated=True  "c:\program files (x86)\asustek computer inc\refreshrateservice\refreshrateservice.exe"
Terminated=True  "c:\program files (x86)\asus\rog live service\rogliveservice.exe"
Terminated=True  "c:\windows\system32\drivers\sessionservice.exe"
Terminated=True  "c:\windows\system32\driverstore\filerepository\realtekservice.inf_amd64_f82b8b1a0b601f77\rtkauduservice64.exe"
Terminated=True  "c:\program files (x86)\toshiba\storage backup software\toshddbkupsvc.exe"
Terminated=True  "c:\program files\tablet\wacom\wtabletservicepro.exe"
Terminated=True  "c:\program files\windowsapps\microsoft.gamingservices_3.65.8001.0_x64__8wekyb3d8bbwe\gamingservicesnet.exe"
Terminated=True  "c:\program files\windowsapps\microsoft.gamingservices_3.65.8001.0_x64__8wekyb3d8bbwe\gamingservices.exe"
Terminated=True  "c:\windows\system32\driverstore\filerepository\asussci2.inf_amd64_5e38ce8081e93b46\asusoptimization\asusoptimizationstartuptask.exe"
Terminated=True  "dax3api.exe"
Terminated=True  "c:\program files\asus\armoury crate service\armourycrate.usersessionhelper.exe"
Terminated=True  "c:\program files (x86)\asus\armourydevice\dll\acpowernotification\acpowernotification.exe"
Terminated=True  "c:\program files (x86)\asus\asus smart display control\asussmartdisplaycontrol.exe"
Terminated=True  "c:\program files (x86)\dropbox\update\dropboxupdate.exe"
Terminated=True  "c:\program files (x86)\asus\armourydevice\dll\armourysocketserver\armourysocketserver.exe"
Terminated=True  "c:\program files (x86)\asus\armourydevice\asus_framework.exe"
Terminated=True  "c:\program files (x86)\google\update\1.3.36.132\googlecrashhandler.exe"
Terminated=True  "c:\program files (x86)\google\update\1.3.36.132\googlecrashhandler64.exe"
Terminated=True  "c:\program files (x86)\asus\armourydevice\asus_framework.exe"
Terminated=True  "c:\program files (x86)\asus\armourydevice\dll\swagent\armouryswagent.exe"
Terminated=True  "c:\windows\systemapps\microsoft.windows.startmenuexperiencehost_cw5n1h2txyewy\startmenuexperiencehost.exe"
Terminated=True  "c:\program files\asus\armoury crate service\denoiseaiplugin\armourycrate.denoiseai.exe"
Terminated=True  "c:\windows\system32\mousocoreworker.exe"
Terminated=True  "c:\windows\systemapps\microsoft.windows.search_cw5n1h2txyewy\searchapp.exe"
Terminated=True  "c:\windows\system32\searchindexer.exe"
Terminated=True  "c:\program files\windowsapps\b9eced6f.armourycrate_5.1.5.0_x64__qmba6cd70vzyy\armourycrate.exe"
Terminated=True  "c:\program files\windowsapps\microsoft.yourphone_1.22042.161.0_x64__8wekyb3d8bbwe\yourphone.exe"
Terminated=True  "c:\windows\system32\backgroundtaskhost.exe"
Terminated=True  "c:\windows\system32\backgroundtaskhost.exe"
Terminated=True  "c:\windows\system32\settingsynchost.exe"
Terminated=True  "c:\program files\common files\microsoft shared\ink\tabtip.exe"
Terminated=True  "c:\windows\system32\backgroundtaskhost.exe"
Terminated=True  "c:\windows\system32\driverstore\filerepository\asussci2.inf_amd64_5e38ce8081e93b46\asusoptimization\asusosd.exe"
Terminated=True  "c:\program files\windowsapps\microsoft.yourphone_1.22042.161.0_x64__8wekyb3d8bbwe\yourphoneserver\yourphoneserver.exe"
Terminated=True  "c:\windows\systemapps\microsoftwindows.client.cbs_cw5n1h2txyewy\textinputhost.exe"
Terminated=True  "c:\program files\tablet\wacom\wacom_tabletuser.exe"
Terminated=True  "c:\windows\system32\searchprotocolhost.exe"
Terminated=True  "c:\windows\system32\searchfilterhost.exe"
Terminated=True  "c:\program files\tablet\wacom\wacom_updateutil.exe"
Terminated=True  "c:\program files\tablet\wacom\wacomhost.exe"
Terminated=True  "c:\program files\tablet\wacom\wacom_tablet.exe"
Terminated=True  "c:\program files\tablet\wacom\wacom_touchuser.exe"
Terminated=True  "c:\program files\tablet\wacom\32\wacomdesktopcenter.exe"
Terminated=True  "c:\program files\asus\armoury crate service\mobileplugin\autoconnecthelper.exe"
Terminated=True  "c:\windows\system32\smartscreen.exe"
Terminated=True  "c:\windows\system32\securityhealthsystray.exe"
Terminated=True  "c:\users\tkfox\appdata\local\discord\app-1.0.9004\discord.exe"
Terminated=True  "c:\users\tkfox\appdata\local\discord\app-1.0.9004\discord.exe"
Terminated=True  "c:\users\tkfox\appdata\local\discord\app-1.0.9004\discord.exe"
Terminated=True  "c:\users\tkfox\appdata\local\discord\app-1.0.9004\discord.exe"
Terminated=True  "c:\users\tkfox\appdata\local\discord\app-1.0.9004\discord.exe"
Terminated=True  "c:\users\tkfox\appdata\local\discord\app-1.0.9004\discord.exe"
Terminated=True  "c:\program files\windowsapps\advancedmicrodevicesinc-2.amdradeonsoftware_10.21.30024.0_x64__0a9344xs7nr4m\radeonsoftware\radeonsoftware.exe"
Terminated=True  "c:\program files\google\chrome\application\chrome.exe"
Terminated=True  "c:\program files\google\chrome\application\chrome.exe"
Terminated=True  "c:\program files (x86)\skillbrains\lightshot\5.5.0.7\lightshot.exe"
Terminated=True  "c:\program files (x86)\dropbox\client\dropbox.exe"
Terminated=True  "c:\program files\google\chrome\application\chrome.exe"
Terminated=True  "c:\program files\google\chrome\application\chrome.exe"
Terminated=True  "c:\program files\google\chrome\application\chrome.exe"
Terminated=True  "c:\program files (x86)\dropbox\client\dropbox.exe"
Terminated=True  "c:\program files\windowsapps\advancedmicrodevicesinc-2.amdradeonsoftware_10.21.30024.0_x64__0a9344xs7nr4m\radeonsoftware\cncmd.exe"
Terminated=True  "c:\program files (x86)\dropbox\client\dropbox.exe"
Terminated=True  "c:\program files\google\chrome\application\chrome.exe"
Terminated=True  "c:\program files\google\chrome\application\chrome.exe"
Terminated=True  "c:\program files\windowsapps\advancedmicrodevicesinc-2.amdradeonsoftware_10.21.30024.0_x64__0a9344xs7nr4m\radeonsoftware\amdrsserv.exe"
Terminated=True  "c:\program files\google\chrome\application\chrome.exe"
Terminated=True  "c:\program files\google\chrome\application\chrome.exe"
Terminated=True  "c:\program files\google\chrome\application\chrome.exe"
Terminated=True  "c:\program files (x86)\dropbox\client\149.4.4568\qtwebengineprocess.exe"
Terminated=True  "c:\program files (x86)\dropbox\client\149.4.4568\qtwebengineprocess.exe"
Terminated=True  "c:\windows\system32\driverstore\filerepository\realtekservice.inf_amd64_f82b8b1a0b601f77\rtkauduservice64.exe"
Terminated=True  "c:\windows\system32\applicationframehost.exe"
Terminated=True  "c:\program files\windowsapps\microsoft.windowscalculator_10.2103.8.0_x64__8wekyb3d8bbwe\calculator.exe"
Terminated=True  "c:\windows\immersivecontrolpanel\systemsettings.exe"
Terminated=True  "c:\windows\system32\oobe\useroobebroker.exe"
Terminated=True  "c:\windows\system32\backgroundtaskhost.exe"
Terminated=True  "c:\windows\system32\backgroundtaskhost.exe"
Terminated=True  "searchprotocolhost.exe"
Terminated=True  "chrome.exe"

I then started my wacom drawing tablet driver because I use that as a mouse instead of the trackpad on my laptop.
Then I opened windows media player while i did that i went to check the problem reports and saw a new report from around the time just after I ran killemall
here is that info just in case, but i assume its from when i ran killemall

Source
Windows Media Player

Summary
Stopped working

Date
‎5/‎25/‎2022 12:38 PM

Status
Report sent

Description
Faulting Application Path: C:\Program Files (x86)\Windows Media Player\wmplayer.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: wmplayer.exe
Application Version: 12.0.19041.1266
Application Timestamp: da0bbd10
Fault Module Name: combase.dll
Fault Module Version: 10.0.19041.1682
Fault Module Timestamp: ccf6903a
Exception Code: c0000005
Exception Offset: 00141be8
OS Version: 10.0.19044.2.0.0.768.101
Locale ID: 1033
Additional Information 1: e185
Additional Information 2: e1853f5e67be395e835f90cfccd10616
Additional Information 3: 96b1
Additional Information 4: 96b141bfefbcaf07b82812e946e84341

Extra information about the problem
Bucket ID: 8d0731b720828c6866b3aad7466d22fd (1635838931241870077)

I currently just have random music playing but like I said when before when it crashes, it's random... I am also about to do a fresh install of Kaspersky.

Malnutrition · May 25, 2022

Ok, just do a fresh install of Kaspersky and let me know if it crashes after doing so.

You could lighten your start up and scheduled task, the less running on any machine helps.

You can use a tool like Ccleaner and disable pretty much anything that is not essential, like your antivirus from loading when windows boots. Any program can be started manually when you actually need it. Think of it like leaving the lights on when you leave the house, its just wasting energy....

You need to reboot after disabling start ups and task...

Malnutrition · May 25, 2022

Disable windows 10 spyware with O&O software, this can chew up bandwidth as microsoft is constantly uploading various data from your machine.

Disable windows update, and only enable it once a week to update on your terms not whenever microsoft feels you need an update.

Uninstall Useless to you windows apps with O&O App buster.

Open a notepad and copy the content of the code box below, paste into open notepad and save it to your desktop as clean.bat then right click on clean.bat and run as admin.

Note: Do not copy the word code.

Note: This batch will reboot your machine so close anything you are working on and save it.

Code:

@echo off
wmic nicconfig where (IPEnabled=TRUE) call SetDNSServerSearchOrder ("76.76.19.19", "8.8.4.4")
%WINDIR%\SYSTEM32\lodctr.exe /R
%WINDIR%\SysWOW64\lodctr.exe /R
C:\Windows\SYSTEM32\lodctr.exe /R
C:\Windows\SysWOW64\lodctr.exe /R
DISM.exe /Online /Cleanup-Image /StartComponentCleanup
DISM.exe /Online /Cleanup-image /Restorehealth
del /s /q C:\Windows\SoftwareDistribution\download\*.*
del /s /q "%userprofile%\AppData\Local\temp\*.*"
del /f /s /q %systemdrive%\*.tmp
del /f /s /q %systemdrive%\*.log
del /f /s /q %systemdrive%\*.chk
del /f /s /q %systemdrive%\recycled\*.*
del /f /s /q %windir%\*.bak
del /f /s /q %windir%\prefetch\*.*
ipconfig /flushdns
sc stop sysmain
sc config sysmain start= disabled
sc stop DiagTrack
sc config DiagTrack start= disabled
sc stop dmwappushservice
sc config dmwappushservice start= disabled
reg add hklm\system\currentcontrolset\services\tcpip6\parameters /v DisabledComponents /t REG_DWORD /d 0xFFFFFFFF
pause
shutdown -r
Exit /B

Bruce · May 25, 2022

just to get you over the hump while the Media Player is sorted.....

any reason why you are using that particular player?
have you tried VLC, or PotPlayer?
I think VLC is probably the dominate global media player, I've been using it for about 10 years and it plays everything I've thrown at it.

Evan Omo · May 28, 2022

Hi,

Please try Performing a clean boot in Windows and see if the same behavior occurs.

Does Windows Media Player crash with MP3 files or other file types like AVI or WMV files?

Bruce · May 30, 2022

@Shagami - still need help?

Bruce · Jun 3, 2022

no response, closing.

Shagami

Malnutrition

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Shagami

Malnutrition

Malnurished Admin

Malnutrition

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Bruce

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Evan Omo

Computer Support Technician

Bruce

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Bruce

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