Windows is not activated

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guiltsponge

guiltsponge

PCHF Member
Jun 8, 2017
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Dromara
I bought a computer yesterday, second hand. I was on Windows 8, I upgraded it to Windows 8.1 and it is telling me that Windows is not activated, if I try to enter the product key it tells me that product key has been blocked and that I would need to buy a new one to activate Windows. Does this sound like it is not a genuine copy of Windows on the PC? It is doing updates no problem, and it upgraded from Windows 8 to 8.1 no problem. The guy I bought it off gave me the product key with the computer so I am a bit confused.

Would buying a copy of Windows 10 solve this or should I be taking the PC back?

I have an Advent DT2410.

I am new here so not really sure if I have given enough information, so if you need to know anything else just let me know, Thanks.
 
Hi guiltsponge and welcome to PCHF :)

Unfortunately it appears that Windows is pirated and can not be activated. You can buy a Windows 10 key, download Windows 10 and install it and that'll solve your issues :)

Windows 8 keys can not be bought except through 3rd parties. I would recommend buying a key directly through Microsoft to eliminate possible threats from 3rd party sellers.

https://www.microsoft.com/en-us/windows/get-windows-10

If you want, you can call Microsoft and see if they can get you working. To do so, do the following:

  1. Select the Start button , enter PC settings, and then select PC settings from the list of results.
  2. Select Activate Windows, and then select Contact customer support for help.
    12183_en-us_1
    You may be asked for an admin password or to confirm your choice.
  3. Select your location (or the location nearest you) from the drop-down list, and then select Next.
  4. Call one of the available phone numbers listed. An automated system will guide you through the activation process.
 
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