Windows Explorer Stops Responding with Preview Pane On

[ABerndt65]

Good Morning - For the past couple of days, I have been having an issue where Windows Explorer will stop responding when I am trying to review information on a Network drive. I use the preview pane because I just need to check some information, not open the entire document. I opened the minidump file in WinDbg but cannot figure out what to do next. I am pasting the output below as I cannot even attach a file without Explorer crashing. If anyone has any suggestions how I can resolve this, I would appreciate it.


Microsoft (R) Windows Debugger Version 10.0.15063.468 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Critical_explorer.exe_937a24efab76d92a4cefe47bf7608a8083df59_61270739_cab_8375d526-f057-44e4-82ea-8630e2e2c679\minidump.mdmp]
User Mini Dump File: Only registers, stack and portions of memory are available

Symbol search path is: srv*
Executable search path is:
Windows 10 Version 19044 MP (4 procs) Free x64
Product: WinNt, suite: SingleUserTS
19041.1.amd64fre.vb_release.191206-1406
Machine Name:
Debug session time: Mon May 23 09:40:26.000 2022 (UTC - 5:00)
System Uptime: 0 days 0:43:16.584
Process Uptime: 0 days 0:40:14.000
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Loading unloaded module list
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This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(22d0.47e4): Application hang - code cfffffff (first/second chance not available)
win32u!NtUserMsgWaitForMultipleObjectsEx+0x14:
00007ff9`5646a104 c3 ret
0:062> !analyze -v
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************

*** ERROR: Symbol file could not be found. Defaulted to export symbols for hmpalert.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for sppc.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for DropboxExt64.52.0.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for FileSyncShell64.dll -

DUMP_CLASS: 2

DUMP_QUALIFIER: 400

CONTEXT: (.cxr;r)
rax=0000000000001486 rbx=0000000000000001 rcx=0000000000000001
rdx=000000000c21f2f8 rsi=00000000ffffffff rdi=00000000ffffffff
rip=00007ff95646a104 rsp=000000000c21f228 rbp=0000000000000008
r8=00000000000000f2 r9=000000000000003c r10=00000000000000c0
r11=021c61c600385c20 r12=00000000ffffffff r13=0000000000003cff
r14=0000000000000001 r15=0000000016be2810
iopl=0 nv up ei pl zr na po nc
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000246
win32u!NtUserMsgWaitForMultipleObjectsEx+0x14:
00007ff9`5646a104 c3 ret

FAULTING_IP:
+0
00000000`00000000 ?? ???

EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 0000000000000000
ExceptionCode: cfffffff (Application hang)
ExceptionFlags: 00000001
NumberParameters: 0

DEFAULT_BUCKET_ID: APPLICATION_HANG

PROCESS_NAME: explorer.exe

ERROR_CODE: (NTSTATUS) 0xcfffffff - <Unable to get error code text>

EXCEPTION_CODE: (NTSTATUS) 0xcfffffff - <Unable to get error code text>

EXCEPTION_CODE_STR: cfffffff

BUGCHECK_STR: APPLICATION_HANG

WATSON_BKT_EVENT: AppHang

WATSON_BKT_MODULE: unknown

WATSON_BKT_MODVER: 0.0.0.0

WATSON_BKT_MODOFFSET: 0

WATSON_BKT_MODSTAMP: bbbbbbb4

WATSON_BKT_PROCSTAMP: 5dbc9541

WATSON_BKT_PROCVER: 10.0.19041.1706

PROCESS_VER_PRODUCT: Microsoft® Windows® Operating System

BUILD_VERSION_STRING: 10.0.19041.1708 (WinBuild.160101.0800)

MODLIST_WITH_TSCHKSUM_HASH: d40647e251f4a03b0bd77d320ae1ab8ee96e744b

MODLIST_SHA1_HASH: debfef2bc1ff87a7ebac6f76ec1b807939c4a305

NTGLOBALFLAG: 0

PROCESS_BAM_CURRENT_THROTTLED: 0

PROCESS_BAM_PREVIOUS_THROTTLED: 0

APPLICATION_VERIFIER_FLAGS: 0

PRODUCT_TYPE: 1

SUITE_MASK: 272

DUMP_FLAGS: 8000294

DUMP_TYPE: 11

MISSING_CLR_SYMBOL: 0

ANALYSIS_SESSION_HOST: FCI-55

ANALYSIS_SESSION_TIME: 05-23-2022 09:54:47.0246

ANALYSIS_VERSION: 10.0.15063.468 amd64fre

MANAGED_CODE: 1

MANAGED_ENGINE_MODULE: clr

MANAGED_ANALYSIS_PROVIDER: SOS

DERIVED_WAIT_CHAIN:

Dl Eid Cid WaitType
-- --- ------- --------------------------
62 22d0.47e4 Unknown

WAIT_CHAIN_COMMAND: ~62s;k;;

THREAD_ATTRIBUTES:
BLOCKING_THREAD: 00000000000047e4

THREAD_SHA1_HASH_MOD_FUNC: 1067f07bb1fccaad73775f73aefe7a4fcfaf7567

THREAD_SHA1_HASH_MOD_FUNC_OFFSET: c2c8c33c3b93a93072554ef8fad6f5edcba82a99

LAST_CONTROL_TRANSFER: from 00007ff95652078e to 00007ff95646a104

FAULTING_THREAD: 000047e4

STACK_TEXT:
00000000`0c21f228 00007ff9`5652078e : 00000000`ffffffff 00007ff8`f2decd4c 00000000`0c21f2c8 00000000`00000018 : win32u!NtUserMsgWaitForMultipleObjectsEx+0x14
00000000`0c21f230 00007ff9`58550b74 : 00000000`16e728f8 00007ff9`584d47b1 00007ff9`351d12b0 00007ff9`5612978b : user32!RealMsgWaitForMultipleObjectsEx+0x1e
00000000`0c21f270 00007ff9`56461064 : 00007ff9`5650a5c3 ffffffff`ffffffff 00000000`00001f84 00000000`00000000 : ntdll!KiUserCallbackDispatcherContinue
00000000`0c21f2e8 00007ff9`5650a5c3 : ffffffff`ffffffff 00000000`00001f84 00000000`00000000 00007ff9`5652dbcc : win32u!NtUserPeekMessage+0x14
00000000`0c21f2f0 00007ff9`5650a523 : 00000000`00000000 00000000`016b25a0 00000000`00000001 00000000`00000000 : user32!_PeekMessage+0x43
00000000`0c21f360 00007ff9`28a2dfbc : 00000000`1767cc70 00000000`00000001 00000000`1767cc70 00000000`00000000 : user32!PeekMessageW+0x143
00000000`0c21f3d0 00007ff9`28a2d557 : 00000000`1767cc70 00000000`1767cc70 00000000`00000000 00000000`00000002 : explorerframe!CExplorerFrame::FrameMessagePump+0x6c
00000000`0c21f4b0 00007ff9`28a2d474 : 00000000`1767cc70 00000000`174523b0 00000000`00000000 00007ff9`54355e0a : explorerframe!BrowserThreadProc+0x9b
00000000`0c21f4e0 00007ff9`28a2d412 : 10125f3f`00000001 00000000`1746b0b0 00000000`00000000 00000000`00000000 : explorerframe!BrowserNewThreadProc+0x4c
00000000`0c21f510 00007ff9`28a1c6a2 : 00000000`00000001 00000000`1753cb98 00000000`1746a390 00000000`1753cb30 : explorerframe!CExplorerTask::InternalResumeRT+0x12
00000000`0c21f540 00007ff9`543544cc : 00000000`00000000 00000000`00000000 00000000`1746a390 00000000`0000000b : explorerframe!CRunnableTask::Run+0xb2
00000000`0c21f580 00007ff9`54354111 : 00000000`16f1e280 ffffffff`fffffffe ffffffff`fffffffe 00000000`0c21f739 : windows_storage!CShellTask::TT_Run+0x3c
00000000`0c21f5b0 00007ff9`543c6034 : 00000000`16f1e280 00000000`16f1e280 00000000`0c21f739 00000000`00000000 : windows_storage!CShellTaskThread::ThreadProc+0xdd
00000000`0c21f660 00007ff9`56c6c3f9 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : windows_storage!CShellTaskThread::s_ThreadProc+0x44
00000000`0c21f6c0 00007ff9`57eb7034 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : SHCore!_WrapperThreadProc+0xe9
00000000`0c21f7a0 00007ff9`58502651 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x14
00000000`0c21f7d0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21


THREAD_SHA1_HASH_MOD: 226d080dcb09b1155e9cdc199c7ab4a211ec76c2

FOLLOWUP_IP:
win32u!NtUserMsgWaitForMultipleObjectsEx+14
00007ff9`5646a104 c3 ret

FAULT_INSTR_CODE: c32ecdc3

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: win32u!NtUserMsgWaitForMultipleObjectsEx+14

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: win32u

IMAGE_NAME: win32u.dll

DEBUG_FLR_IMAGE_TIMESTAMP: dcd0213

STACK_COMMAND: ~62s ; kb

BUCKET_ID: APPLICATION_HANG_win32u!NtUserMsgWaitForMultipleObjectsEx+14

PRIMARY_PROBLEM_CLASS: APPLICATION_HANG_win32u!NtUserMsgWaitForMultipleObjectsEx+14

FAILURE_EXCEPTION_CODE: cfffffff

FAILURE_IMAGE_NAME: win32u.dll

BUCKET_ID_IMAGE_STR: win32u.dll

FAILURE_MODULE_NAME: win32u

BUCKET_ID_MODULE_STR: win32u

FAILURE_FUNCTION_NAME: NtUserMsgWaitForMultipleObjectsEx

BUCKET_ID_FUNCTION_STR: NtUserMsgWaitForMultipleObjectsEx

BUCKET_ID_OFFSET: 14

BUCKET_ID_MODTIMEDATESTAMP: dcd0213

BUCKET_ID_MODCHECKSUM: 224ae

BUCKET_ID_MODVER_STR: 10.0.19041.1706

BUCKET_ID_PREFIX_STR: APPLICATION_HANG_

FAILURE_PROBLEM_CLASS: APPLICATION_HANG_win32u!NtUserMsgWaitForMultipleObjectsEx+14

FAILURE_SYMBOL_NAME: win32u.dll!NtUserMsgWaitForMultipleObjectsEx

FAILURE_BUCKET_ID: APPLICATION_HANG_cfffffff_win32u.dll!NtUserMsgWaitForMultipleObjectsEx

TARGET_TIME: 2022-05-23T14:40:26.000Z

OSBUILD: 19044

OSSERVICEPACK: 1706

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

OSEDITION: Windows 10 WinNt SingleUserTS

OS_LOCALE:

USER_LCID: 0

OSBUILD_TIMESTAMP: 2011-08-29 18:59:11

BUILDDATESTAMP_STR: 160101.0800

BUILDLAB_STR: WinBuild

BUILDOSVER_STR: 10.0.19041.1708

ANALYSIS_SESSION_ELAPSED_TIME: 29419

ANALYSIS_SOURCE: UM

FAILURE_ID_HASH_STRING: um:application_hang_cfffffff_win32u.dll!ntusermsgwaitformultipleobjectsex

FAILURE_ID_HASH: {d44568b7-4ea6-d9b8-71f9-5e0773589878}

Followup: MachineOwner
---------

 

[veeg]

Hopefully some of our experts will reply soon.


@phillpower2

 

[phillpower2]

Download then run the Windows All in One Repair tool from here, disregard the malware guidance but follow the other steps to the letter and in particular ensuring that you first create a new restore point and perform a proper Windows clean boot before running the repair, details for the clean boot here.

 

[ABerndt65]

Download then run the Windows All in One Repair tool from here, disregard the malware guidance but follow the other steps to the letter and in particular ensuring that you first create a new restore point and perform a proper Windows clean boot before running the repair, details for the clean boot here.

Thank you. I will do this as soon as I can. I appreciate your help. This is my work computer so I cannot disable the anti-virus. It is installed and maintained by a 3rd party.

 

[phillpower2]

This is my work computer

You are welcome but the above is unfortunate, for legal reasons we are not permitted to help with anything other than computers that are for 100% personal use, it may well be your computer but the fact that there is a third party influence involved means that offering assistance is off limits.

PCHF Terms and rules

15. PCHF can not and will not offer advice for business use or financial gain. PCHF only offers assistance for personal use.

 

[ABerndt65]

I understand. I will continue to research this on my own and will post back if I figure anything out. I have turned off the preview pane and all is working fine.

 

[phillpower2]

Thank you for understanding and fwiw if using the preview panel is work related it is work who should be sorting this out.

 

[Bruce]

@ABerndt65 - any news?

 

[phillpower2]

Thread closed due to lack of feedback from the OP.