Solved Windows 10 PC started freezing since blue screen occurred

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fredivus

fredivus

PCHF Member
Jul 17, 2022
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After having my PC for about 2 years, I got a blue screen error which I resolved by resetting my PC. I then started getting problems with it freezing not too long after that, and had this problem for several months now. I've noticed a pattern:

  1. When I boot up first time of the day, it almost always freezes within the first 10-15 minutes.-> sometimes everything just lags super hard for about 10 sec, but then returns to normal-> often its a complete freeze, but sometimes the curser can still move while being very choppy (as if 10 fps on the monitor), the cursor is spinning (as in loading) but nothing reacts
  2. I shut down the PC and boot up again. Problem is then always fixed, and I can use it with no problems. The freezing doesn't come back until next day.
It happens no matter what I do on the PC. Idle, playing games, browsing internet...I've looked at temperatures on CPU/GPU, and they look all fine. Drivers should be up to date.

Dump files (there were 5 of them from March to May): https://files.catbox.moe/91bde8.zip

Here's some specs:

Operating System: Windows 10 Home 64-bit

CPU: Intel Core i5 @ 3.70GHz Kaby Lake 14nm Technology

GPU: 2047MB NVIDIA GeForce RTX 2060 (ASUStek Computer Inc)

RAM: 16,0GB Dual-Channel Unknown @ 1330MHz (16-18-18-39)

Motherboard: ASUSTeK COMPUTER INC. PRIME B360M-K (LGA1151)

Monitor: BenQ XL2411Z (1920x1080@144Hz)

Storage: 476GB INTEL SSDPEKNW512G8 (Unknown (SSD))

Can anyone help me? It would be very much appreciated!
 
Can you post the brand and model name or number of the power supply (PSU).

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.
 
phillpower2 said:
Can you post the brand and model name or number of the power supply (PSU).

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.
Click to expand...
Yes, the PSU is a Corsair VS550
Here is the Speccy profile: http://speccy.piriform.com/results/pG7uxiEiIwM0z5vBWiJxS0O

I found out my System timer driver was not up to date, and updated it with Intel Watchdog Timer Driver - maybe that was it (thinking about the output from the dump files)?
 
(I ran WhoCrashed tool that reported 5 crashes from the dump files caused by Watchdog Driver)
 
What colour label does the PSU have grey or orange, both models are bad but one a lot worse than the other.

CCleanerSkipUAC
Driver Booster Scheduler
Driver Booster SkipUAC (frede)
Driver Booster Update
Click to expand...

You need to get rid of all of the above garbage, CCleaner was bought out by Avast and then Avast bought out by one of the worst known resource hogs there is, AVG.

Nothing good ever comes from Iobit and especially their needless driver updating.

Once Windows has been installed, you install the necessary drivers for the MB and other hardware and then leave well alone, drivers should not be allowed to auto update and you should never update any driver/s unless the new drivers are intended to resolve a specific issue that you are having, installing new drivers unnecessarily can actually cause you the very issues that any new drivers are intended to resolve and uninstalling the new drivers may not resolve the problem/s that installing the new drivers has caused.

Depending on priority it can take many months before the driver provider releases any fix and depending on the age of the hardware or software concerned they sometimes do not even bother or may have already announced an end of support.

Crash dmps more than a couple of days old are of no use even when a PC is crashing, your PC is not crashing hence the reason why you are no longer getting any BSOD, that may well change if you continue to change drivers.

Software such as Windows can crash and when it does crash you get a BSOD and when enabled a crash dmp is generated, programs or games when they crash can on occasion close to the desktop but the computer will still be 100% functional.

Hardware failure such as a weak power supply and/or overheating are not software related and when a computer for example suddenly turns off, freezes or the screen goes black etc the behaviour should be described as the "computer shut down unexpectedly" or froze etc and not as having crashed as the latter implies a software issue as opposed to an obvious hardware issue when described properly.

Having the correct info means that helpers will not be looking for a software issue when the problem is clearly hardware related.
 
phillpower2 said:
What colour label does the PSU have grey or orange, both models are bad but one a lot worse than the other.



You need to get rid of all of the above garbage, CCleaner was bought out by Avast and then Avast bought out by one of the worst known resource hogs there is, AVG.

Nothing good ever comes from Iobit and especially their needless driver updating.

Once Windows has been installed, you install the necessary drivers for the MB and other hardware and then leave well alone, drivers should not be allowed to auto update and you should never update any driver/s unless the new drivers are intended to resolve a specific issue that you are having, installing new drivers unnecessarily can actually cause you the very issues that any new drivers are intended to resolve and uninstalling the new drivers may not resolve the problem/s that installing the new drivers has caused.

Depending on priority it can take many months before the driver provider releases any fix and depending on the age of the hardware or software concerned they sometimes do not even bother or may have already announced an end of support.

Crash dmps more than a couple of days old are of no use even when a PC is crashing, your PC is not crashing hence the reason why you are no longer getting any BSOD, that may well change if you continue to change drivers.

Software such as Windows can crash and when it does crash you get a BSOD and when enabled a crash dmp is generated, programs or games when they crash can on occasion close to the desktop but the computer will still be 100% functional.

Hardware failure such as a weak power supply and/or overheating are not software related and when a computer for example suddenly turns off, freezes or the screen goes black etc the behaviour should be described as the "computer shut down unexpectedly" or froze etc and not as having crashed as the latter implies a software issue as opposed to an obvious hardware issue when described properly.

Having the correct info means that helpers will not be looking for a software issue when the problem is clearly hardware related.
Click to expand...
Good to know. I haven't used CCleaner or Driver Booster in a long time, but those are gone now.

The PSU has a grey label.

I didn't realize you have to be able to tell the difference between software and hardware issues before asking for help. This problem came after getting BSOD a few months ago, so without having any idea what category this goes under, I posted under Windows 10...
 
The grey while better than the orange is still only rated as Tier D • Recommended only for very cheap, iGPU systems here the orange fwiw is Tier E • Potentially dangerous in multiple scenarios.

You 100% need an appropriate Gold efficiency rated 500W or above PSU from a reputable brand.

Before purchasing any new PSU you should get the GPU tested, you do this by borrowing an appropriate PSU to swap in for testing or have someone test your GPU for you, a weak power supply damages hardware over time and the GPU being the most power hungry component tends to suffer first and the most.

fredivus said:
I didn't realize you have to be able to tell the difference between software and hardware issues before asking for help.
Click to expand...

You don`t and that is why you were afforded an explanation as to the difference between the two, no one was born knowing this stuff.

You are not getting any BSOD now but the computer still giving you problems and now that the difference has been explained to you it should help you with any future problems, hardware turns off or freezes whereas software commonly crashes/blue screens.
 
I'll see what happens in the next couple of days after updating drivers, before I start fiddling with PSUs. So far no freeze.
Others are pointing towards it being a driver issue, but what do i know :)


If the GPU is damaged, so be it. I bought the PC from a reputable shop shop that only sells gaming PCs, so it would surprise me if they didn't put a PSU that is good enough in it.

Thanks for your inputs. You can keep it open and I'll gladly get back when I'm sure if its fixed, or close it (I know your idea of what could solve it now).
 
We give advice/guidance here not instructions or orders it is your PC to do with as you see fit, the present PSU is not fit for purpose as has been confirmed at the link provided, you have been made aware and for our part that is all we can do 👍

We will leave your thread open for a couple of days & wish you good luck meanwhile.

You are welcome btw 🙂
 
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