Windows 10 Pc freeze's, black screen

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OgDaBaby

OgDaBaby

PCHF Member
Apr 28, 2020
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Yesterday my pc was working good and I did play some Dota This morning I was on the game of Dota had a black screen with no signal on my monitor and my pc keep freezes randomly or keep resetting the screen , black screen and keep restarting sinced so what I did format my harddrive and done Fresh windows 10, I done also Windows Memory Diagnostic test and error checked harddrive test with no errors results. I checked hdmi cable and take out my mobo battery but no luck ‍♂️ any help greatly appreciated

Water cooled pc

Intel i7 2600
Amd 290 4gb
Gigabyte sniper 2
12gb ddr3
Samsung 860 Evo 250GB SSD
Barracuda 500gb harddrive
Corsair Rm750W Psu
 
The GPU can run only 5 minutes after having a black screen on and off or keep restarting but in safe mode my GPU can run longer time
 
Try removing the add on video card from the MBs PCI-E slot and using the MBs HDMI port.
 
Sorry but not sure what you mean, are you saying that the CPU cooler was loose and that securing it has fixed the issue.
 
What did you mean by "my cpu block it's little lose"

If the heatsink is not securely attached the CPU will overheat and causing all sorts of problems in the process, lose heatsink also means that it will need to be removed, the old thermal compound correctly cleaned, a fresh amount applied and then the heatsink fitted back on properly.
 
If the heatink is not mounted correctly as previously mentioned it can cause all sorts of problems, the HS needs to apply even pressure across the whole CPU and if it doesn`t and you have pressure on one part of the CPU but not another it can cause the CPU to malfunction.

The video TDR failure error is driver related and being honest is the least of your worries atm, you need to get the HS issue sorted out asap.
 
my pc is in not oc and unistall amd driver i used DDU and install Amd newest driver
Adrenalin 2020 Edition 20.4.2 Optional and also i tried (WHQL) doesnt work still have black sceen
 
Download MiniToolBox and save the file to the Desktop.

Close the browser and run the tool, check the following options;

List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size

Click on Go.

Post the resulting log in your next reply for us.
 
MiniToolBox by Farbar Version: 17-06-2016
Ran by cooki (administrator) on 06-05-2020 at 17:04:13
Running from "C:\Users\cooki.DESKTOP-3NUUQAE\Downloads"
Microsoft Windows 10 Home (X64)
Model: G1.Sniper 2 Manufacturer: Gigabyte Technology Co., Ltd.
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/06/2020 08:20:06 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: The Cryptographic Services service failed to initialize the VSS backup "System Writer" object.


Details:
Could not query the status of the EventSystem service.

System Error:
A system shutdown is in progress.
.

Error: (05/06/2020 08:07:43 AM) (Source: Application Error) (User: )
Description: Faulting application name: dwm.exe, version: 10.0.18362.387, time stamp: 0x8e064b77
Faulting module name: atidxx64.dll, version: 26.20.15029.27016, time stamp: 0x5e9f5d77
Exception code: 0xc0000005
Fault offset: 0x00000000008c9529
Faulting process id: 0x1c90
Faulting application start time: 0xdwm.exe0
Faulting application path: dwm.exe1
Faulting module path: dwm.exe2
Report Id: dwm.exe3
Faulting package full name: dwm.exe4
Faulting package-relative application ID: dwm.exe5

Error: (05/06/2020 08:07:25 AM) (Source: Application Error) (User: )
Description: Faulting application name: dwm.exe, version: 10.0.18362.387, time stamp: 0x8e064b77
Faulting module name: atidxx64.dll, version: 26.20.15029.27016, time stamp: 0x5e9f5d77
Exception code: 0xc0000005
Fault offset: 0x00000000008c9529
Faulting process id: 0x26a4
Faulting application start time: 0xdwm.exe0
Faulting application path: dwm.exe1
Faulting module path: dwm.exe2
Report Id: dwm.exe3
Faulting package full name: dwm.exe4
Faulting package-relative application ID: dwm.exe5

Error: (05/06/2020 08:04:02 AM) (Source: Application Error) (User: )
Description: Faulting application name: dwm.exe, version: 10.0.18362.387, time stamp: 0x8e064b77
Faulting module name: atidxx64.dll, version: 26.20.15029.27016, time stamp: 0x5e9f5d77
Exception code: 0xc0000005
Fault offset: 0x00000000008c9529
Faulting process id: 0x1ef4
Faulting application start time: 0xdwm.exe0
Faulting application path: dwm.exe1
Faulting module path: dwm.exe2
Report Id: dwm.exe3
Faulting package full name: dwm.exe4
Faulting package-relative application ID: dwm.exe5

Error: (05/06/2020 07:53:42 AM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Users\cooki.DESKTOP-3NUUQAE\OneDrive\Desktop\Win10-Radeon-Software-Adrenalin-2020-Edition-20.4.2-Apr23\Bin64\AMDCleanupUtility.exe silent; Description = AMDCleanupUtility Restore Point; Error = 0x8007043c).

Error: (05/06/2020 07:48:35 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.


Operation:
Gathering Writer Data

Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {715624d1-6187-4119-8596-aaa9f081889b}

Error: (05/06/2020 07:48:27 AM) (Source: Application Hang) (User: )
Description: The program explorer.exe version 10.0.18362.815 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 1860

Start Time: 01d62371d1d9a724

Termination Time: 0

Application Path: C:\Windows\explorer.exe

Report Id: cac78ab4-6b58-4777-9fba-1affa16b764e

Faulting package full name:

Faulting package-relative application ID:

Hang type: explorer.exe0

Error: (05/05/2020 05:13:07 PM) (Source: Application Hang) (User: )
Description: The program SystemSettings.exe version 10.0.18362.628 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 2394

Start Time: 01d622f7eb016016

Termination Time: 4294967295

Application Path: C:\Windows\ImmersiveControlPanel\SystemSettings.exe

Report Id: ffc37fc5-f44a-4b99-ab97-519923787be1

Faulting package full name: windows.immersivecontrolpanel_10.0.2.1000_neutral_neutral_cw5n1h2txyewy

Faulting package-relative application ID: microsoft.windows.immersivecontrolpanel

Hang type: SystemSettings.exe0

Error: (05/05/2020 05:09:22 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance. hr = 0x8007045b, A system shutdown is in progress.
.

Error: (05/05/2020 05:09:22 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {4e14fba2-2e22-11d1-9964-00c04fbbb345} and name CEventSystem cannot be started. [0x8007045b, A system shutdown is in progress.
]


System errors:
=============
Error: (05/06/2020 04:54:24 PM) (Source: DCOM) (User: DESKTOP-3NUUQAE)
Description: 1084WSearchUnavailable{E48EDA45-43C6-48E0-9323-A7B2067D9CD5}

Error: (05/06/2020 04:54:24 PM) (Source: DCOM) (User: DESKTOP-3NUUQAE)
Description: 1084WSearchUnavailable{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

Error: (05/06/2020 04:54:24 PM) (Source: DCOM) (User: DESKTOP-3NUUQAE)
Description: 1084WSearchUnavailable{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

Error: (05/06/2020 04:54:24 PM) (Source: DCOM) (User: DESKTOP-3NUUQAE)
Description: 1084WSearchUnavailable{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

Error: (05/06/2020 04:54:24 PM) (Source: DCOM) (User: DESKTOP-3NUUQAE)
Description: 1084WSearchUnavailable{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

Error: (05/06/2020 04:54:24 PM) (Source: DCOM) (User: DESKTOP-3NUUQAE)
Description: 1084WSearchUnavailable{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

Error: (05/06/2020 04:54:24 PM) (Source: DCOM) (User: DESKTOP-3NUUQAE)
Description: 1084WSearchUnavailable{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

Error: (05/06/2020 04:54:24 PM) (Source: DCOM) (User: DESKTOP-3NUUQAE)
Description: 1084WSearchUnavailable{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

Error: (05/06/2020 04:54:24 PM) (Source: DCOM) (User: DESKTOP-3NUUQAE)
Description: 1084WSearchUnavailable{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

Error: (05/06/2020 04:54:24 PM) (Source: DCOM) (User: DESKTOP-3NUUQAE)
Description: 1084WSearchUnavailable{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}


Microsoft Office Sessions:
=========================
Error: (05/06/2020 08:20:06 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description:
Details:
Could not query the status of the EventSystem service.

System Error:
A system shutdown is in progress.

Error: (05/06/2020 08:07:43 AM) (Source: Application Error)(User: )
Description: dwm.exe10.0.18362.3878e064b77atidxx64.dll26.20.15029.270165e9f5d77c000000500000000008c95291c9001d6237500447c6eC:\Windows\system32\dwm.exeC:\Windows\System32\DriverStore\FileRepository\u0354308.inf_amd64_48534036afa0f0d8\B354265\atidxx64.dlld30812eb-1a8e-4e63-88f9-eb83ca551755

Error: (05/06/2020 08:07:25 AM) (Source: Application Error)(User: )
Description: dwm.exe10.0.18362.3878e064b77atidxx64.dll26.20.15029.270165e9f5d77c000000500000000008c952926a401d62374f77d5490C:\Windows\system32\dwm.exeC:\Windows\System32\DriverStore\FileRepository\u0354308.inf_amd64_48534036afa0f0d8\B354265\atidxx64.dll31320961-3827-4af5-8bfe-23f9f818d968

Error: (05/06/2020 08:04:02 AM) (Source: Application Error)(User: )
Description: dwm.exe10.0.18362.3878e064b77atidxx64.dll26.20.15029.270165e9f5d77c000000500000000008c95291ef401d623747931f6acC:\Windows\system32\dwm.exeC:\Windows\System32\DriverStore\FileRepository\u0354308.inf_amd64_48534036afa0f0d8\B354265\atidxx64.dllceaadc77-359b-440c-bb51-2432dc593036

Error: (05/06/2020 07:53:42 AM) (Source: System Restore)(User: )
Description: C:\Users\cooki.DESKTOP-3NUUQAE\OneDrive\Desktop\Win10-Radeon-Software-Adrenalin-2020-Edition-20.4.2-Apr23\Bin64\AMDCleanupUtility.exe silentAMDCleanupUtility Restore Point0x8007043c

Error: (05/06/2020 07:48:35 AM) (Source: VSS)(User: )
Description: 0x80070005, Access is denied.


Operation:
Gathering Writer Data

Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {715624d1-6187-4119-8596-aaa9f081889b}

Error: (05/06/2020 07:48:27 AM) (Source: Application Hang)(User: )
Description: explorer.exe10.0.18362.815186001d62371d1d9a7240C:\Windows\explorer.execac78ab4-6b58-4777-9fba-1affa16b764eUnknown

Error: (05/05/2020 05:13:07 PM) (Source: Application Hang)(User: )
Description: SystemSettings.exe10.0.18362.628239401d622f7eb0160164294967295C:\Windows\ImmersiveControlPanel\SystemSettings.exeffc37fc5-f44a-4b99-ab97-519923787be1windows.immersivecontrolpanel_10.0.2.1000_neutral_neutral_cw5n1h2txyewymicrosoft.windows.immersivecontrolpanelCross-thread

Error: (05/05/2020 05:09:22 PM) (Source: VSS)(User: )
Description: CoCreateInstance0x8007045b, A system shutdown is in progress.

Error: (05/05/2020 05:09:22 PM) (Source: VSS)(User: )
Description: {4e14fba2-2e22-11d1-9964-00c04fbbb345}CEventSystem0x8007045b, A system shutdown is in progress.


CodeIntegrity Errors:
===================================
Date: 2020-05-03 18:46:16.935
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\chrome.exe) attempted to load \Device\HarddiskVolume2\Program Files\Avast Software\Avast\snxhk.dll that did not meet the Microsoft signing level requirements.

Date: 2020-05-03 18:45:17.417
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\chrome.exe) attempted to load \Device\HarddiskVolume2\Program Files\Avast Software\Avast\snxhk.dll that did not meet the Microsoft signing level requirements.

Date: 2020-05-03 18:40:08.806
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\chrome.exe) attempted to load \Device\HarddiskVolume2\Program Files\Avast Software\Avast\snxhk.dll that did not meet the Microsoft signing level requirements.

Date: 2020-05-03 18:40:07.344
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\chrome.exe) attempted to load \Device\HarddiskVolume2\Program Files\Avast Software\Avast\snxhk.dll that did not meet the Microsoft signing level requirements.

Date: 2020-05-03 18:39:51.838
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\chrome.exe) attempted to load \Device\HarddiskVolume2\Program Files\Avast Software\Avast\snxhk.dll that did not meet the Microsoft signing level requirements.

Date: 2020-05-03 18:32:34.808
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\chrome.exe) attempted to load \Device\HarddiskVolume2\Program Files\Avast Software\Avast\snxhk.dll that did not meet the Microsoft signing level requirements.

Date: 2020-05-03 18:32:34.773
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\chrome.exe) attempted to load \Device\HarddiskVolume2\Program Files\Avast Software\Avast\snxhk.dll that did not meet the Microsoft signing level requirements.

Date: 2020-05-03 18:32:33.998
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\chrome.exe) attempted to load \Device\HarddiskVolume2\Program Files\Avast Software\Avast\snxhk.dll that did not meet the Microsoft signing level requirements.

Date: 2020-05-03 18:31:37.891
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\chrome.exe) attempted to load \Device\HarddiskVolume2\Program Files\Avast Software\Avast\snxhk.dll that did not meet the Microsoft signing level requirements.

Date: 2020-05-03 18:26:07.064
Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\chrome.exe) attempted to load \Device\HarddiskVolume2\Program Files\Avast Software\Avast\aswhook.dll that did not meet the Microsoft signing level requirements.


=========================== Installed Programs ============================

AMD Software (HKLM\...\AMD Catalyst Install Manager) (Version: 20.4.2 - Advanced Micro Devices, Inc.)
Bitdefender Agent (HKLM\...\Bitdefender Agent) (Version: 24.0.1.162 - Bitdefender)
Bitdefender Internet Security (HKLM\...\Bitdefender) (Version: 24.0.16.95 - Bitdefender)
Branding64 (HKLM\...\{856DA29A-EA4A-468B-BBC2-B5F60DD75BFE}) (Version: 1.00.0002 - Advanced Micro Devices, Inc.) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 5.66 - Piriform)
CPUID HWMonitor 1.41 (HKLM\...\CPUID HWMonitor_is1) (Version: 1.41 - CPUID, Inc.)
CrystalDiskInfo 8.4.2 (HKLM\...\CrystalDiskInfo_is1) (Version: 8.4.2 - Crystal Dew World)
Geeks3D FurMark 1.21.1.0 (HKLM-x32\...\{2397CAD4-2263-4CD0-96BE-E43A980B9C9A}_is1) (Version: - Geeks3D)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 81.0.4044.129 - Google LLC)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.35.451 - Google LLC) Hidden
IObit Uninstaller 9 (HKLM-x32\...\IObitUninstall) (Version: 9.4.0.20 - IObit)
Malwarebytes Anti-Malware version 2.2.1.1043 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.1.1043 - Malwarebytes)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 19.232.1124.0012 - Microsoft Corporation)
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215 (HKLM-x32\...\{e2803110-78b3-4664-a479-3611a381656a}) (Version: 14.0.24215.1 - Microsoft Corporation)
Microsoft Visual C++ 2017 Redistributable (x64) - 14.14.26429 (HKLM-x32\...\{80586c77-db42-44bb-bfc8-7aebbb220c00}) (Version: 14.14.26429.4 - Microsoft Corporation)
Spotify (HKCU\...\Spotify) (Version: 1.1.31.703.g256add22 - Spotify AB)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
uTorrent Web (HKCU\...\utweb) (Version: 1.0.11 - BitTorrent, Inc.)

========================= Devices: ================================

Name: PowerPC Processor
Description: PowerPC Processor
Class Guid:
Manufacturer:
Service:
Device ID: PCI\VEN_1957&DEV_C006&SUBSYS_12011A56&REV_10\4&B75C242&0&00E6
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name: Video Controller
Description: Video Controller
Class Guid:
Manufacturer:
Service:
Device ID: PCI\VEN_8086&DEV_0122&SUBSYS_D0001458&REV_09\3&13C0B0C5&0&10
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.


========================= Memory info: ===================================

Percentage of memory in use: 29%
Total physical RAM: 8109.11 MB
Available physical RAM: 5695.49 MB
Total Virtual: 10029.11 MB
Available Virtual: 7542.23 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:698.07 GB) (Free:657.65 GB) NTFS
2 Drive d: (Game) (Fixed) (Total:223.57 GB) (Free:222.36 GB) NTFS
3 Drive e: (RS6X64_10in1_OEM_ENU_APR2019) (Removable) (Total:7.5 GB) (Free:0.95 GB) NTFS

========================= Users: ========================================

User accounts for \\DESKTOP-3NUUQAE

Administrator cooki DefaultAccount
Guest WDAGUtilityAccount


**** End of log ****
 
You have a whole load of problems going on with Windows, drivers + AV issues and namely Avast, too much to address at once so will start with the AV problems as your system could be compromised, a particular risk when you download torrents btw.

Having more than one AV installed on your computer is bad, it will slow down the computer, cause internet connection problems and leave you with no AV protection at all if they cancel each other out as they fight for resources.

Windows 8, 8.1 and 10 come with an improved Windows Defender, it offers the same real-time anti-virus/anti-malware protection as Microsoft Security Essentials. Windows Defender also shares the same malware signature definitions as Microsoft Security Essentials, and Forefront Endpoint Protection. Technically, Microsoft Security Essentials has not been renamed Windows Defender, or combined with it in Windows 8, 8.1 and 10.

If any AV product that you have is a paid for version you should always make sure that you have a copy of the product key kept somewhere safe just in case you ever wish to reinstall it.

You can uninstall Avast in the Control Panel but should you have any problems see Avast clean removal info here Please create a new system restore point first.

Bitdefender removal tools here

Important

If you stick with only Windows Defender, once any other AV has been correctly uninstalled, check to see if Windows Defender has auto enabled and allow it to update and carry out a full scan of your computer.
 
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