Windows 10 Logo Freeze on startup

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OllieVader

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Jan 16, 2021
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This happened on my Alienware 17 (2014) laptop

Just yesterday I had A problem with updating my Nvidia 860M graphics card driver, as I got an error message that stated that my Windows version is incompatible, however I was running the latest version so that shouldnt be a problem, I then found A different site to install an older version of The drive just new enough for me to launch star wars battlefront 2.

However this morning when I turned on my pc and waited for it to start, it was running very slowly, until it got to the that although my mouse was moving, nothing (desktop, taskbar, open windows) didnt react to it. So I held The power button for 5 seconds to turn it off. Upon turn on attempt once The producer logo (Alienware) appeared it and went on to the Windows logo the loading dots froze after one second. After reboot same thing happened. I wasnt able to launch safe mode, as well as it freezing on the "preparing automatic repair" screen. I noticed that every time The circle froze A couple seconds before that the HDD flickering light turned off completely. I attempted various boots through The boot menu ect. F2, F12, nothing. I even got a Windows 10 installation on pendrive, still nothing, same freeze.

What i found strange is that after running A Full hardware diagnostic sam everything showed to be working properly. I know its an old computer now, but i really believe this is fixable.
 

Alienware Systems Windows 10 Upgrade Issues​

Summary: Possible issues upgrading issues to Windows 10 on your Alienware system​

Article Content​

Symptoms​

SLN296638_en_US__1iC_aw_alienhead_mr_v1
Description​
 This article will help you with the most common issues that come up while upgrading your Alienware system to Windows 10
​
Supported Systems:

Alienware 13 Alienware 15 Alienware 17 R2 Alienware 14
Alienware 17 R1 Alienware 18 Alienware ALPHA Alienware Area-51 R2
Alienware Aurora R4 Alienware X51 R2

System Restarts in a Loop to a Black Screen​

Issue: After the first restart of the upgrade process the system will begin restarting in a loop.
Solution:
  1. Restart your system
  2. Start tapping F2 when the Alienware Logo shows up
  3. Inside the BIOS go to the Boot tab
  4. Go down and highlight Secure Boot
  5. Press Enter and select Disabled
  6. Press F10 to save and exit

Black Screen During the Upgrade​

Issue: During certain portions of the upgrade process you may get a black screen after a restart
Solution: This is a normal behavior of the upgrade process but the black screen should not stay on for more than 20 minutes. The entire upgrade process takes an average of two hours.
The duration of the upgrade process depends directly on the amount applications installed on your system before the upgrade

Alienware X51 R2: Black screen with a cursor after the upgrade​

Issue: AMD Video Card Driver assigns a monitor to each video output even if a monitor is not plugged to the card. This assigns the HDMI port as the primary display, if you have the screen plugged to the DVI or Display Port outputs the driver will show you an extended desktop.
Solution:
  1. Press the Windows Key + P 3 times.
  2. Download and install the latest driver from AMD

NVIDIA Driver Fails to Install After the Upgrade​

Issue: If you did not uninstall the video driver prior to the upgrade there will be a conflict with the new version.
Solution:
  1. Uninstall the old video driver by going to Program and Features inside the Control Panel
  2. Download and Install the latest driver from nvidia.com or simply run Windows Updates

Go Back to Your Previous Windows Version​

No Sound or Distorted Audio​

Issue: After the upgrade you may lose audio intermittently or completely, or you may experience distorted sound.
Solution:
  1. Uninstall the existing audio driver by going to Program and Features inside the Control Panel
  2. Download and Install the latest driver from our Drivers Page or simply run Windows Updates
Back to Top

Article Properties​

Affected Product​

Alienware 13, Alienware 13 R3, Alienware 13 R2, Alienware 14, Alienware 15, Alienware 15 R3, Alienware 15 R2, Alienware 15 R4, Alienware 17, Alienware Area-51m, Alienware 17 R4, Alienware 17 R2, Alienware 17 R3, Alienware 17 R5, Alienware 18, Alienware Area-51m R2, Alienware M11x, Alienware M11x R2, Alienware M11x R3, Alienware M14x, Alienware M14x R2, Alienware m15, Alienware m15 R2, Alienware m15 R3, Alienware M15x, Alienware m17, Alienware m17 R2, Alienware m17 R3, Alienware M17x, Alienware M17x R2, Alienware M17x R3, Alienware M17x R4, Alienware M18x, Alienware M18x R2

Last Published Date​

20 Nov 2020

Version​

2

Article Type​

Solution

Rate This Article​

Accurate
 
veeg said:

Alienware Systems Windows 10 Upgrade Issues​

Summary: Possible issues upgrading issues to Windows 10 on your Alienware system​

Article Content​

Symptoms​

SLN296638_en_US__1iC_aw_alienhead_mr_v1
Description​
This article will help you with the most common issues that come up while upgrading your Alienware system to Windows 10
​
Supported Systems:

Alienware 13Alienware 15Alienware 17 R2Alienware 14
Alienware 17 R1Alienware 18Alienware ALPHAAlienware Area-51 R2
Alienware Aurora R4Alienware X51 R2

System Restarts in a Loop to a Black Screen​

Issue: After the first restart of the upgrade process the system will begin restarting in a loop.
Solution:
  1. Restart your system
  2. Start tapping F2 when the Alienware Logo shows up
  3. Inside the BIOS go to the Boot tab
  4. Go down and highlight Secure Boot
  5. Press Enter and select Disabled
  6. Press F10 to save and exit

Black Screen During the Upgrade​

Issue: During certain portions of the upgrade process you may get a black screen after a restart
Solution: This is a normal behavior of the upgrade process but the black screen should not stay on for more than 20 minutes. The entire upgrade process takes an average of two hours.
The duration of the upgrade process depends directly on the amount applications installed on your system before the upgrade

Alienware X51 R2: Black screen with a cursor after the upgrade​

Issue: AMD Video Card Driver assigns a monitor to each video output even if a monitor is not plugged to the card. This assigns the HDMI port as the primary display, if you have the screen plugged to the DVI or Display Port outputs the driver will show you an extended desktop.
Solution:
  1. Press the Windows Key + P 3 times.
  2. Download and install the latest driver from AMD

NVIDIA Driver Fails to Install After the Upgrade​

Issue: If you did not uninstall the video driver prior to the upgrade there will be a conflict with the new version.
Solution:
  1. Uninstall the old video driver by going to Program and Features inside the Control Panel
  2. Download and Install the latest driver from nvidia.com or simply run Windows Updates

Go Back to Your Previous Windows Version​

No Sound or Distorted Audio​

Issue: After the upgrade you may lose audio intermittently or completely, or you may experience distorted sound.
Solution:
  1. Uninstall the existing audio driver by going to Program and Features inside the Control Panel
  2. Download and Install the latest driver from our Drivers Page or simply run Windows Updates
Back to Top
​
SLN296638_en_US__2I_aw_2016logo_mr_v1
SLN296638_en_US__3iC_aw_twitter_mr_v1 SLN296638_en_US__4iC_aw_youtube_mr_v1 SLN296638_en_US__5iC_aw_facebook_mr_v1 SLN296638_en_US__1iC_aw_alienhead_mr_v1 SLN296638_en_US__7iC_aw_virtualagent_mr_v1

Article Properties​

Affected Product​

Alienware 13, Alienware 13 R3, Alienware 13 R2, Alienware 14, Alienware 15, Alienware 15 R3, Alienware 15 R2, Alienware 15 R4, Alienware 17, Alienware Area-51m, Alienware 17 R4, Alienware 17 R2, Alienware 17 R3, Alienware 17 R5, Alienware 18, Alienware Area-51m R2, Alienware M11x, Alienware M11x R2, Alienware M11x R3, Alienware M14x, Alienware M14x R2, Alienware m15, Alienware m15 R2, Alienware m15 R3, Alienware M15x, Alienware m17, Alienware m17 R2, Alienware m17 R3, Alienware M17x, Alienware M17x R2, Alienware M17x R3, Alienware M17x R4, Alienware M18x, Alienware M18x R2

Last Published Date​

20 Nov 2020

Version​

2

Article Type​

Solution

Rate This Article​

Accurate
Click to expand...
Thank you alot, however I just figured it must be A motherboard problem, after taking The CMOS battery in and out my computer wouldnt even start, so i guess only thing now is The motherboard.
 
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