Solved Windows 10 freezing up

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vektron

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Sep 21, 2016
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I have 2 Dell Latitude E5420 Laptops that i recently installed Windows 10 pro 64 on them, installed around 10-01-16. This was a clean install and everything went well until today they both seem to crash (Lock up, no response from keys or mousepad) and I must hold power button down until the laptop shuts of and then I restart it and it will run fine for a few minutes and then freeze again. I did not use these laptops much since the install of Windows 10 so it is possible the problem could have existed for a few weeks. The laptops have intel i5 processors 4 and 6GB of ram 320GB HDD. Any suggestions would be appreciated.
 
I have a couple of those laptops. Did you install any Dell drivers via the Dell download page?

Did you ever look at Device Manager after the clean install?

Please provide service tag for each laptop.
 
Yes, everything looks fine in device manager. service tags are 4qm3ct1 and 6s1t4s1
I am currently uninstalling that last 2 sets of updates to see if that makes a difference
 
Please answer the questions. There is a reason I asked them.

Did you install any Dell drivers via the Dell download page?
(I will rephrase this one) Did you immediately look at Device Manager after the clean install?

The service tag implies you have a fingerprint reader. Disable the fingerprint reader. Test
 
I believe it was Windows updates that caused the issue. I removed the last 2 sets of updates and has not froze yet.
 
Did the last two sets of updates include a driver or software update for the fingerprint reader?
 
I believe the problem was Microsoft updates as I removed the last 2 sets of updates and has not froze since.
 
I apologize as I don't have the laptops anymore so I can't see what the updates were actually for. I do know now to report the details.
 
If the problems were related to the updates, it is likely that the problem will recur. The fingerprint reader is a known point of failure at the hardware level.
 
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