Weird things started to happen to my pc...

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SkulkShard

PCHF Member
Apr 6, 2024
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When ever I try to open a steam game called Spider-Man Remastered it just gives an error, it never used to. When I restart my PC it doesn't show the manufacturer's logo, just a lit-up black screen whilst it loads; so it wont let me open the bios anymore. Also in GeForce-Experience it wont let me turn on in-game-overlay which I used to use all the time. Everything else is completely normal. The reason I think these things might be connected is because they all started happening at exactly the same time out of no-where. I've tried updating windows, downloading the latest graphics drivers, even completely deleting and re-installing my game. Please help.


When I try to open Spider-Man Remastered:
1712420696926.png





I have the latest drivers:
1712420852339.png





When I try to turn on in-game-overlay:
1712420974363.png



Just in case anyone needs to know it my specs:

CPU: i7-3770 3.40GHz
GPU: RTX 2060
RAM: 16GB
 
SkulkShard said:
When ever I try to open a steam game called Spider-Man Remastered it just gives an error,
Click to expand...

Has the game ever worked on this PC.

Going off the few PC hardware details provided the one thing that stands out is that the CPU is a 3rd gen Intel whereas in the minimum stated hardware requirements it says that a 4th gen Intel CPU is required.

Can you post the brand and model name or number of the power supply (PSU).

Download then run Speccy ( free ) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.
 
phillpower2 said:
Has the game ever worked on this PC.

Going off the few PC hardware details provided the one thing that stands out is that the CPU is a 3rd gen Intel whereas in the minimum stated hardware requirements it says that a 4th gen Intel CPU is required.

Can you post the brand and model name or number of the power supply (PSU).

Download then run Speccy ( free ) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.
Click to expand...
Yes the game used to work fine.
 
Thanks for confirming but we are missing both the PSU information and the Speccy url.

Can I ask that you do not quote every reply as we have to read the full post to make sure nothing gets missed,, enter any reply in the dialogue input box, thanks.

Edit to add: Avoid multiple posts, you get five minutes to edit your last reply, please use it so to avoid replies needing mod approval.

https://speccy.piriform.com/results/wbSjxXKdx0CdmbsNR6lXGXj
I don't know the PSU
Click to expand...

You need to take off the side of the case and get the PSU information, a PSU overheating internally causes chaos.

Will take a look as Speccy then post back.
 
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phillpower2 said:
Edit to add: Avoid multiple posts, you get five minutes to edit your last reply, please use it so to avoid replies needing mod approval.
Click to expand...

Edit to add to this reply;

Couple of things of note in Speccy but without the PSU info the points may well be irrelevant.

Power Profile
Active power scheme: High performance
Click to expand...

Change the Windows Power Plan to Balanced, Ultra and High Performance are a form of overclocking that is known to cause stability and overheating issues, the setting should only be used for gaming type notebooks that have a discrete GPU that needs the extra power.

The PSU being an unknown brand is always a bad sign and especially if it as old as the other hardware.

The system is running on generic Windows driver rather than drivers provided by the maker of the MB.

Gaming via wireless is not normally the best, if only for testing purposes try an Ethernet connection.
 
I can take off the side off the case but I cant see the PSU. It seems to be quite hidden away. It was a pre-built but I just added an RTX 2060 to it instead of a GT 730. should I attach a picture?
 
Sorry but have to ask how come you swapped out video cards but don't know the PSU details.

From my reply # 5;

phillpower2 said:
The PSU being an unknown brand is always a bad sign and especially if it as old as the other hardware.
Click to expand...

A GT 730 was an entry level card that only required a 200W PSU and no supplemental power dongle from the PSU, a Gigabyte RTX 2060 requires a minimum of a good quality brand Gold efficiency rated 500W supply + an 8 pin supplemental power dongle from the PSU.

The old unknown PSU is killing the RTX 2060 for sure.
 
Polite reminder, please use the edit time rather than multi post.

100% you need a new PSU and curious as to know from where you are getting 85W from :unsure:

It is the GPU manufacturer that is expected to honour any warranty should the card fail because it was underpowered, not a PSU calculator or some faceless person on the internet that says that it is ok to ignore any minimum PSU requirements specified by the GPU manufacturer.

GPU manufacturer are not legally obliged to and nor will they replace a product or pay a refund for damage caused by the end user

You can check for yourself at Gigabyte here where you will find that even their mini ITX card requires the system to be powered by a minimum of a 500W PSU.
 
I Just check and strangely It was 500W.
Do you have any fixes please?
The 85W I mentioned was just the GPU only 1 volt.
Thanks for your help.
Edit: I will also use edit time sorry.
 
There is no fix for a poor quality, old and weak PSU and I`m afraid that you are kidding yourself if you think because a PSU says 500W then it is okay, PSUs have warranties and when it comes to high end GPUs you don't skimp because if you do it will always end badly.

phillpower2 said:
a Gigabyte RTX 2060 requires a minimum of a good quality brand Gold efficiency rated 500W supply + an 8 pin supplemental power dongle from the PSU.
Click to expand...

Proven brands are the Corsair RM range or above, EVGA, Seasonic and Super Flower.
 
I opened it up and the PSU said 500W, I'm not sure what you mean?
Also are you sure its a PSU problem, everything else works fine.
 
Sorry but not all PSUs are made equal and some are so bad that they should ship with a fire extinguisher and public health warning and I cannot do anymore than explain to you what happens when you use a weak PSU, you don't even know the brand name to tell us so to put it bluntly you are playing Russian Roulette by using the present PSU with a gaming quality GPU.

Here is an ideal example of the type of PSU that will be in an old pre built system like yours, labelled as 500W when it can only actually produce 264W, this information is proven on the specification label, 12V Xs 22A = 264W

SkulkShard said:
Also are you sure its a PSU problem,
Click to expand...

You are using a PSU that is unknown quality, old and does not meet the requirements stated by Gigabyte for their GPU, if the PSU were any good it would ( A ) Have an information label in plain view and ( B ) it would have a minimum efficiency rating.

Because your PSU does not have either of the above there is nothing more to say here I`m afraid, you are clearly not taking onboard what you are being advised.

SkulkShard said:
everything else works fine.
Click to expand...

Such as and when.

Just so that you are aware, no one here is going to say that it is okay for you to continue using the present PSU when the RTX 2060 is present, doing so would be reckless so aint going to happen.
 
Ok thanks but do you know a fix for the other issues I mentioned, I cant see how they are PSU related. I will swap the PSU like you advised.
 
Did everything run okay when you had the GT 730 in the board and do you still have that card.

You may or may not be aware but drivers also affect power usage with one of the main things drawing extra power being the GPU when game ready drivers need to load so that the card can function properly.

You will not resolve any of the RTX 2060 issues until you have swapped in an appropriate PSU and if you do not still have the GT 730 the best/safest thing that you can do is to remove the RTX 2060 from the MB and stick to using the Intel HD video from the CPU until you have the appropriate PSU fitted.
 
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