Solved Unplugging Laptop Causes It To Turn Off

[bombizzle]

Hi. Whenever I unplug my laptop it just shuts down immediately. Anyway to resolve this? I have a Lenovo N580.

 

[georgeks]

This indicates a problem with your battery.
Open a command prompt, type
powercfg/energy and hit enter.
After 60 seconds a report will be generated.
Go to the folder where it is saved and see the results.

 

[bombizzle]

It says this command requires admin privileges and must be executed from an elevated command prompt

 

[bombizzle]

I ran as administrator and got the following message in the attached image

 

[bombizzle]

ower Efficiency Diagnostics Report
Computer Name DESKTOP-8V6DMAU
Scan Time 2020-01-21T06:10:19Z
Scan Duration 60 seconds
System Manufacturer LENOVO
System Product Name 20182
BIOS Date 09/14/2012
BIOS Version 5ECN92WW(V8.04)
OS Build 18363
Platform Role PlatformRoleMobile
Plugged In true
Process Count 185
Thread Count 1721
Report GUID {b2f66a88-1ca8-4de0-bbb9-22b6f7d59c65}
Analysis Results
Errors
System Availability Requests:System Required Request
The device or driver has made a request to prevent the system from automatically entering sleep.
Requesting Driver Instance HDAUDIO\FUNC_01&VEN_14F1&DEV_506E&SUBSYS_17AAC035&REV_1000\4&3a3fc0be&0&0001
Requesting Driver Device Conexant SmartAudio HD
CPU Utilizationrocessor utilization is high
The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.
Average Utilization (%) 43.66
Battery:Last Full Charge (%)
The battery stored less than 40% of the Designed Capacity the last time the battery was fully charged.
Battery ID 41167LENOVO PABAS0241231
Design Capacity 38880
Last Full Charge 1650
Last Full Charge (%) 4
Platform Power Management CapabilitiesCI Express Active-State Power Management (ASPM) Disabled
PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.
Warnings
Platform Timer Resolutionlatform Timer Resolution
The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.
Current Timer Resolution (100ns units) 10000
Maximum Timer Period (100ns units) 156250
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period 10000
Requesting Process ID 10560
Requesting Process Path \Device\HarddiskVolume5\Program Files (x86)\Google\Chrome\Application\chrome.exe
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period 10000
Requesting Process ID 4372
Requesting Process Path \Device\HarddiskVolume5\Program Files (x86)\Google\Chrome\Application\chrome.exe
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period 10000
Requesting Process ID 11080
Requesting Process Path \Device\HarddiskVolume5\Program Files (x86)\Google\Chrome\Application\chrome.exe
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period 10000
Requesting Process ID 5972
Requesting Process Path \Device\HarddiskVolume5\Program Files (x86)\Google\Chrome\Application\chrome.exe
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period 10000
Requesting Process ID 4000
Requesting Process Path \Device\HarddiskVolume5\Program Files (x86)\Google\Chrome\Application\chrome.exe
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period 10000
Requesting Process ID 5460
Requesting Process Path \Device\HarddiskVolume5\Program Files (x86)\Google\Chrome\Application\chrome.exe
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period 10000
Requesting Process ID 4816
Requesting Process Path \Device\HarddiskVolume5\Program Files (x86)\Google\Chrome\Application\chrome.exe
CPU Utilization:Analysis Error
Analysis was partially unsuccessful. Some results are available, but they may be incomplete.
Information
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period 10000
Requesting Process ID 10560
Requesting Process Path \Device\HarddiskVolume5\Program Files (x86)\Google\Chrome\Application\chrome.exe
Calling Module Stack \Device\HarddiskVolume5\Windows\System32\ntdll.dll
\Device\HarddiskVolume5\Windows\System32\kernel32.dll
\Device\HarddiskVolume5\Program Files (x86)\Google\Chrome\Application\79.0.3945.130\chrome_child.dll
\Device\HarddiskVolume5\Windows\System32\kernel32.dll
\Device\HarddiskVolume5\Windows\System32\ntdll.dll
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period 10000
Requesting Process ID 4372
Requesting Process Path \Device\HarddiskVolume5\Program Files (x86)\Google\Chrome\Application\chrome.exe
Calling Module Stack \Device\HarddiskVolume5\Windows\System32\ntdll.dll
\Device\HarddiskVolume5\Windows\System32\kernel32.dll
\Device\HarddiskVolume5\Program Files (x86)\Google\Chrome\Application\79.0.3945.130\chrome_child.dll
\Device\HarddiskVolume5\Windows\System32\kernel32.dll
\Device\HarddiskVolume5\Windows\System32\ntdll.dll
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period 10000
Requesting Process ID 11080
Requesting Process Path \Device\HarddiskVolume5\Program Files (x86)\Google\Chrome\Application\chrome.exe
Calling Module Stack \Device\HarddiskVolume5\Windows\System32\ntdll.dll
\Device\HarddiskVolume5\Windows\System32\kernel32.dll
\Device\HarddiskVolume5\Program Files (x86)\Google\Chrome\Application\79.0.3945.130\chrome_child.dll
\Device\HarddiskVolume5\Windows\System32\kernel32.dll
\Device\HarddiskVolume5\Windows\System32\ntdll.dll
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period 10000
Requesting Process ID 5972
Requesting Process Path \Device\HarddiskVolume5\Program Files (x86)\Google\Chrome\Application\chrome.exe
Calling Module Stack \Device\HarddiskVolume5\Windows\System32\ntdll.dll
\Device\HarddiskVolume5\Windows\System32\kernel32.dll
\Device\HarddiskVolume5\Program Files (x86)\Google\Chrome\Application\79.0.3945.130\chrome_child.dll
\Device\HarddiskVolume5\Windows\System32\kernel32.dll
\Device\HarddiskVolume5\Windows\System32\ntdll.dll
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period 10000
Requesting Process ID 4000
Requesting Process Path \Device\HarddiskVolume5\Program Files (x86)\Google\Chrome\Application\chrome.exe
Calling Module Stack \Device\HarddiskVolume5\Windows\System32\ntdll.dll
\Device\HarddiskVolume5\Windows\System32\kernel32.dll
\Device\HarddiskVolume5\Program Files (x86)\Google\Chrome\Application\79.0.3945.130\chrome_child.dll
\Device\HarddiskVolume5\Program Files (x86)\Google\Chrome\Application\chrome.exe
\Device\HarddiskVolume5\Windows\System32\kernel32.dll
\Device\HarddiskVolume5\Windows\System32\ntdll.dll
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period 10000
Requesting Process ID 5460
Requesting Process Path \Device\HarddiskVolume5\Program Files (x86)\Google\Chrome\Application\chrome.exe
Calling Module Stack \Device\HarddiskVolume5\Windows\System32\ntdll.dll
\Device\HarddiskVolume5\Windows\System32\kernel32.dll
\Device\HarddiskVolume5\Program Files (x86)\Google\Chrome\Application\79.0.3945.130\chrome_child.dll
\Device\HarddiskVolume5\Windows\System32\kernel32.dll
\Device\HarddiskVolume5\Windows\System32\ntdll.dll
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period 10000
Requesting Process ID 4816
Requesting Process Path \Device\HarddiskVolume5\Program Files (x86)\Google\Chrome\Application\chrome.exe
Calling Module Stack \Device\HarddiskVolume5\Windows\System32\ntdll.dll
\Device\HarddiskVolume5\Windows\System32\kernel32.dll
\Device\HarddiskVolume5\Windows\System32\d3d9.dll
\Device\HarddiskVolume5\Program Files (x86)\Google\Chrome\Application\79.0.3945.130\libglesv2.dll
\Device\HarddiskVolume5\Program Files (x86)\Google\Chrome\Application\79.0.3945.130\chrome_child.dll
\Device\HarddiskVolume5\Program Files (x86)\Google\Chrome\Application\chrome.exe
Power Policy:Active Power Plan
The current power plan in use
Plan Name OEM Balanced
Plan GUID {381b4222-f694-41f0-9685-ff5bb260df2e}
Power Policyower Plan Personality (On Battery)
The personality of the current power plan when the system is on battery power.
Personality Balanced
Power Policy:Video Quality (On Battery)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality Mode Balance Video Quality and Power Savings
Power Policyower Plan Personality (Plugged In)
The personality of the current power plan when the system is plugged in.
Personality Balanced
Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
Power Policy:Video quality (Plugged In)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality Mode Optimize for Video Quality
USB Suspend:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
Battery:Battery Information
Battery ID 41167LENOVO PABAS0241231
Manufacturer LENOVO
Serial Number 41167
Chemistry Li-I
Long Term 1
Sealed 0
Design Capacity 38880
Last Full Charge 1650
Platform Power Management Capabilities:Supported Sleep States
Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
S1 Sleep Supported false
S2 Sleep Supported false
S3 Sleep Supported true
S4 Sleep Supported true
Platform Power Management Capabilities:Connected Standby Support
Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.
Connected Standby Supported false
Platform Power Management Capabilities:Adaptive Display Brightness is supported.
This computer enables Windows to automatically control the brightness of the integrated display.
Platform Power Management Capabilitiesrocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 0
Idle State Count 2
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 2200
Maximum Performance Percentage 100
Lowest Performance Percentage 36
Lowest Throttle Percentage 4
Performance Controls Type ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilitiesrocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 1
Idle State Count 2
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 2200
Maximum Performance Percentage 100
Lowest Performance Percentage 36
Lowest Throttle Percentage 4
Performance Controls Type ACPI Performance (P) / Throttle (T) States
Device Drivers:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.

 

[Bruce]

The battery stored less than 40% of the Designed Capacity the last time the battery was fully charged.
Battery ID 41167LENOVO PABAS0241231
Design Capacity 38880
Last Full Charge 1650
Last Full Charge (%) 4

even ignoring that, the battery is 7 years old.
Li-on's have a general working life of around 2 years before they seriously start not holding charge.

simply time for a new battery.
or, for a 7yo rig, maybe time for replacing the all thing .

 

[georgeks]

There must be someone out there willing to pay for a new battery...I'd say try to sell it.

 

[phillpower2]

Any update bombizzle?

 

[bombizzle]

Any update bombizzle?

I've ordered a new battery. Please close this thread. Thank you.

 

[phillpower2]

Thanks for letting us know and will do

On behalf of Bruce & George respectively you are welcome