Solved unexplained shutdown

  • Hi there and welcome to PC Help Forum (PCHF), a more effective way to get the Tech Support you need!
    We have Experts in all areas of Tech, including Malware Removal, Crash Fixing and BSOD's , Microsoft Windows, Computer DIY and PC Hardware, Networking, Gaming, Tablets and iPads, General and Specific Software Support and so much more.

    Why not Click Here To Sign Up and start enjoying great FREE Tech Support.

    This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
Status
Not open for further replies.
H

Hilton Heflin

PCHF Member
Aug 26, 2016
134
17
82
Raleigh ,NC
Am ruining Dell OptiPlex 755 with Win 7 pro 32...explorer 11..McAfee suite...PC Matic..CC cleaner ...
In the last few days my computer has started shutting down and rebooting on its own..then tells it is recovering from an unexplained shutdown. I have not added any programs in a long time..
Any help will be greatly appreciated..
Thanks;
Hefs
 
Hi Hilton and welcome to PCHF :)

Let's first get you started on BSOD prework as that what causes the automatic rebooting that you're experiencing.

Please follow the BSOD Prework and then wait for new logs to be generated. You can then attach them to your next post here :)
 
ok..the small dump was not slected so checked it..and when I went to dump file it tells me windows can't open this file and ask what program does..also there are only three files in the folder and they were created in the last two days...
Please bear with me... I am 75 yrs old and a real novice on this thing..
thanks
 
No problem :) We're here to help :)

When you go to the folder that contains those dmp files , come back here and click Upload a File. Then find those files in the window that appears and click upload. :)
 
sorry ,but like I said I am a real dummy on this thing..
I found the folder when I slected upload file..but when I try to open it to send says I don;\'t have permission ( I get this a lot)..but I am the only one who has ever been on this unit..i am the adm..
thanks
 
  • Like
Reactions: jmarket
Hi Hilton, not having permission is a common problem, see if you can follow this guide HERE. If you have any problems come back and we can help further.:)
 
Last edited:
  • Like
Reactions: jmarket
Thanks for the dump file Hilton :)

The shutdown was caused by a McAfee driver. I don't recommend McAfee because it's not very good and is a hog of resources. I prefer Avast for free anti-virus :)

I recommend you uninstall McAfee using the McAfee removal tool, reboot, and install Avast in its place :) If you have issues, please let us know. We're here to help :)
 
jmarket said:
Thanks for the dump file Hilton :)

The shutdown was caused by a McAfee driver. I don't recommend McAfee because it's not very good and is a hog of resources. I prefer Avast for free anti-virus :)

I recommend you uninstall McAfee using the McAfee removal tool, reboot, and install Avast in its place :) If you have issues, please let us know. We're here to help :)
Click to expand...
WOW..ok..have money in McAfee but if that is what it takes I will do it.
I take it that I have to uninstall McAfee first then install Avast ?
Again, thank you for your time , help and patience ...will get started on this tonight..
Hefs
 
jmarket said:
Any luck Hilton? :)
Click to expand...
I am sorry,but thought I had let you know no more shut downs..installed Avast like you suggested..
I am thinking about switching to Mozilla..I tried Crome a long time ago and had problems..and have had IE for so long it is like an old shoe..
Appreciate your patience and help..
Thanks;
hefs
 
  • Like
Reactions: jmarket
Status
Not open for further replies.
Top Bottom