Unable to use Windows Updates, access is denied when attempting to enable it

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Giordano

Giordano

PCHF Member
May 2, 2018
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Hello,

I was attempting to use the Netflix app on my laptop and was getting an error, which meant I had to update the app. Attempted to update but couldn't, presumably because of my computer. Went into the updates portion of settings and had it look for updates. Giving me this error and saying there were some problems.

prnt.sc

Screenshot

Captured with Lightshot
prnt.sc prnt.sc

Googled it, and tried going into services. Windows update was disabled, but when I tried to set it to "automatic" it said access denied. This account is an admin account. I don't have a clue why it's not letting me get updates.
 
make sure you click Run as Admin before you click the Services app.
so click Start, literally start typing services and it'll find and show the app at the top of the list.
click Run as Administrator in the right column.

as well as Windows Updates, also Storage Services has to be running for MS Store updates to work.
once both enabled, it can take a minute or so before the Store app detects the change and allows downloads.

is the PC part of a WorkGroup or Domain?
 
Bruce said:
make sure you click Run as Admin before you click the Services app.
so click Start, literally start typing services and it'll find and show the app at the top of the list.
click Run as Administrator in the right column.

as well as Windows Updates, also Storage Services has to be running for MS Store updates to work.
once both enabled, it can take a minute or so before the Store app detects the change and allows downloads.

is the PC part of a WorkGroup or Domain?
Click to expand...

Storage service was still running.

Even with running it as admin, it still says access is denied.

I don't know what you mean by workgroup or domain, it's a personal computer.
 
have you tried logging in under the Administrator account?
MS Store is specific to each user, so try creating another user account with admin level and log onto it and see if it works.

to check for a workgroup or domain, hit Windows + R to bring up the Run box, type in control system and hit Enter.
what is listed next to Workgroup?
 
Bruce said:
have you tried logging in under the Administrator account?
MS Store is specific to each user, so try creating another user account with admin level and log onto it and see if it works.

to check for a workgroup or domain, hit Windows + R to bring up the Run box, type in control system and hit Enter.
what is listed next to Workgroup?
Click to expand...

Doesn't garbage windows 10 require a brand new email address for accounts?

It's a workgroup.

So, I was asking a friend and we were able to determine there is a strange issue with my laptop where my account is an administrator, but for certain things I don't seem to be an admin. For example, I am trying to manually install the windows 10 update from the website, but when I run the exe - even run as admin - it tells me I don't have permission to change those files.
 
did you answer post #4?

have you logged in under the Adminstrator account? (you'll need to know its password)
have you created another user profile (login account) on that PC?

and No, you don't need a new email address or even a MS account to create a new user.
 
To avoid us having to ask for an update every couple of days we will close this thread until the OP has the time available to work towards resolving the issue.

Giordano

PM a member of staff when you are ready and the thread can be reopened for you.
 
you still have have not answered previous questions?

have you tried creating another account with admin privileges?
have you logged on as the Administrator?
 
Bruce said:
you still have have not answered previous questions?

have you tried creating another account with admin privileges?
have you logged on as the Administrator?
Click to expand...

No, I haven't tried with another account, as the one I'm on now has admin privileges. This is my laptop, so I should have perms.
 
agreed, should, but that's not a given.
and it may not be a privilege thing, it could be a corrupted profile.
I'd be creating another login account as an admin and trying from there.
also try logging onto the admin account itself.
 
Bruce said:
agreed, should, but that's not a given.
and it may not be a privilege thing, it could be a corrupted profile.
I'd be creating another login account as an admin and trying from there.
also try logging onto the admin account itself.
Click to expand...

I'm unable to do the other chkdsk thing, I keep getting this message. Even upon a restart.

8499e5626f74f34c9b97f55b5965f8a0.png

https://gyazo.com/8499e5626f74f34c9b97f55b5965f8a0

How do I make another account when Windows 10 requires you to have a Microsoft email? I only have one.

What do you mean logging onto the admin account itself? I have to sign in via a password when my computer first starts.
 
Bruce said:
agreed, should, but that's not a given.
and it may not be a privilege thing, it could be a corrupted profile.
I'd be creating another login account as an admin and trying from there.
also try logging onto the admin account itself.
Click to expand...

Hi again. I made a new account with admin perms and tested it, same result. Oddly, a new account gave very slight progress. Now it shows this:

7546ca08eefe6f4ef68247d4ff3dfb94.png

https://gyazo.com/7546ca08eefe6f4ef68247d4ff3dfb94

Strangely, I went into the services as this new account and it still said access denied when trying to enable windows update. It seems to be permanently disabled. I don't know what to do here. I have a working laptop, but it BSOD's randomly when using my browser - that may or may not be related.

I've tried manually installing the update from Microsoft's website. I keep getting this error

9cdaa193b7b168f10692dbfb50b417dd.png

https://gyazo.com/9cdaa193b7b168f10692dbfb50b417dd

I don't know what to do here, it seems like nothing works.
 
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