Unable to Open Specific Games

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D_HeartWood

D_HeartWood

PCHF Member
Feb 18, 2022
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=== Issue:
Game will not launch. I click the .exe or the Steam 'Play' button, it pops up with the notification to 'Make changes to my device', and then nothing happens. When I use the straight .exe file, nothing at all happens, but it creates a Crash log
- The exact same thing happens with Yakuza: Like a dragon, an instant crash/no open: and I can run stuff like CyberPunk with mod easily and well (60fps area).
===

Attempts to fix:
All solutions listed here: https://steamcommunity.com/app/1446780/discussions/0/3202622816412099140/?ctp=55
Primarily:​
  1. System requirements met and checked
  2. Added to be safe/excluded on Anti-Visus (Window's Defender)
  3. Ran in admin mode, and given administrator privileges
  4. Updated everything I can, from Operating Systems and Audio to Graphics Drivers.
  5. Moved and tried on an SSD and Hard drive [Internal and External]

- Same issue happened when I had less RAM (8 GB) and an Intel pentium 4560

--- Details ---
CPU name & model: Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz, 4201 Mhz, 4 Core(s), 8 Logical Processor(s)

Model of the desktop: B250M-DS3H

Graphics card and amount of VRAM: AMD Radeon Graphics Processor (0x67DF) | VRMA: 8192MB

Video driver version number: 21.30.23.01-211018a-373652C

System memory size: 2TB total, 704 GB remaining total | 1 SSD, 1 Internal HDD, 1 External HDD

OS version: Windows 10 Pro

Anti-virus software: Windows Security, Latest Version

Your monitor and/or HDTV model number: Sansung Syncmaster S27B350 and another SAMSUNG moniter.

HDMI cable brand and model number: Cables are fine

Region: United Kingdom

/// Crash Log ///

************* Path validation summary **************
Response Time (ms) Location
Deferred srv*
Symbol search path is: srv*
Executable search path is:
Windows 10 Version 19044 MP (8 procs) Free x64
Product: WinNt, suite: SingleUserTS
Edition build lab: 19041.1.amd64fre.vb_release.191206-1406
Machine Name:
Debug session time: Tue Feb 15 14:43:42.000 2022 (UTC + 0:00)
System Uptime: not available
Process Uptime: 0 days 0:00:01.000
..........................................................
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(7b4.10c4): Illegal instruction - code c000001d (first/second chance not available)
For analysis of this file, run !analyze -v
MonsterHunterRise!AK::IAkStreamMgr::m_pStreamMgr+0x1e06c694:
00000001`6a846e54 0f01d0 xgetbv
0:000> !analyze -v
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************


KEY_VALUES_STRING: 1

Key : Analysis.CPU.mSec
Value: 936

Key : Analysis.DebugAnalysisManager
Value: Create

Key : Analysis.Elapsed.mSec
Value: 1060

Key : Analysis.Init.CPU.mSec
Value: 155

Key : Analysis.Init.Elapsed.mSec
Value: 9131

Key : Analysis.Memory.CommitPeak.Mb
Value: 695

Key : Timeline.Process.Start.DeltaSec
Value: 1

Key : WER.OS.Branch
Value: vb_release

Key : WER.OS.Timestamp
Value: 2019-12-06T14:06:00Z

Key : WER.OS.Version
Value: 10.0.19041.1

Key : WER.Process.Version
Value: 3.6.1.1


FILE_IN_CAB: MonsterHunterRise.exe.1972.dmp

NTGLOBALFLAG: 0

PROCESS_BAM_CURRENT_THROTTLED: 0

PROCESS_BAM_PREVIOUS_THROTTLED: 0

APPLICATION_VERIFIER_FLAGS: 0

CONTEXT: (.ecxr)
rax=000000016a846e54 rbx=00000000f272691c rcx=0000000000000000
rdx=000000014ed430c8 rsi=000000000000000a rdi=00000000b1d1072a
rip=000000016a846e54 rsp=00000000007ff840 rbp=00000000008601c0
r8=00000000007ff7f0 r9=00000000008601c0 r10=0000000000000000
r11=0000000000000287 r12=00000000fb257ccd r13=0000000000000000
r14=00000000007ff870 r15=00000000007ff850
iopl=0 nv up ei pl nz ac po cy
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010215
MonsterHunterRise!AK::IAkStreamMgr::m_pStreamMgr+0x1e06c694:
00000001`6a846e54 0f01d0 xgetbv
Resetting default scope

EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 000000016a846e54 (MonsterHunterRise!AK::IAkStreamMgr::m_pStreamMgr+0x000000001e06c694)
ExceptionCode: c000001d (Illegal instruction)
ExceptionFlags: 00000000
NumberParameters: 0

PROCESS_NAME: MonsterHunterRise.exe

ERROR_CODE: (NTSTATUS) 0xc000001d - {EXCEPTION} Illegal Instruction An attempt was made to execute an illegal instruction.

EXCEPTION_CODE_STR: c000001d

STACK_TEXT:
00000000`007ff840 00000001`54baf617 : 00000001`5364b448 00000000`002bb000 00000000`007ff9c8 00000000`002ba050 : MonsterHunterRise!AK::IAkStreamMgr::m_pStreamMgr+0x1e06c694
00000000`007ff848 00000001`5364b448 : 00000000`002bb000 00000000`007ff9c8 00000000`002ba050 00007ffb`b6fc2305 : MonsterHunterRise!AK::IAkStreamMgr::m_pStreamMgr+0x83d4e57
00000000`007ff850 00000000`002bb000 : 00000000`007ff9c8 00000000`002ba050 00007ffb`b6fc2305 00000000`00000009 : MonsterHunterRise!AK::IAkStreamMgr::m_pStreamMgr+0x6e70c88
00000000`007ff858 00000000`007ff9c8 : 00000000`002ba050 00007ffb`b6fc2305 00000000`00000009 00000010`00000000 : 0x2bb000
00000000`007ff860 00000000`002ba050 : 00007ffb`b6fc2305 00000000`00000009 00000010`00000000 00000000`00000000 : 0x7ff9c8
00000000`007ff868 00007ffb`b6fc2305 : 00000000`00000009 00000010`00000000 00000000`00000000 00000000`00000000 : 0x2ba050
00000000`007ff870 24da850a`362d61aa : fb257ccd`2fa3c41b 00000000`0705f55f 00000000`00000000 00000000`00000000 : ntdll!TppWorkInitialize+0x59
00000000`007ff8c0 fb257ccd`2fa3c41b : 00000000`0705f55f 00000000`00000000 00000000`00000000 79af1e19`cb2f9871 : 0x24da850a`362d61aa
00000000`007ff8c8 00000000`0705f55f : 00000000`00000000 00000000`00000000 79af1e19`cb2f9871 695b657f`7c3868d3 : 0xfb257ccd`2fa3c41b
00000000`007ff8d0 00000000`00000000 : 00000000`00000000 79af1e19`cb2f9871 695b657f`7c3868d3 115a0883`20005925 : 0x705f55f


STACK_COMMAND: ~0s; .ecxr ; kb

FAILED_INSTRUCTION_ADDRESS:
MonsterHunterRise!AK::IAkStreamMgr::m_pStreamMgr+1e06c694
00000001`6a846e54 0f01d0 xgetbv

SYMBOL_NAME: MonsterHunterRise+1e06c694

MODULE_NAME: MonsterHunterRise

IMAGE_NAME: MonsterHunterRise.exe

FAILURE_BUCKET_ID: ILLEGAL_INSTRUCTION_c000001d_MonsterHunterRise.exe!Unknown

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

IMAGE_VERSION: 3.6.1.1

FAILURE_ID_HASH: {9b136249-b5d5-9989-c31f-b0a66aa0a024}

Followup: MachineOwner
---------

A snippet from the procgrams Functions tab aswell,

00000001`457ca260 MonsterHunterRise!AK::MemoryMgr::IsInitialized (<no parameter info>)
00000001`457ca270 MonsterHunterRise!AK::MemoryMgr::Malign (<no parameter info>)
00000001`457ca300 MonsterHunterRise!AK::MemoryMgr::Malloc (<no parameter info>)
00000001`457ca390 MonsterHunterRise!AK::MemoryMgr::Realloc (<no parameter info>)
00000001`457ca480 MonsterHunterRise!AK::MemoryMgr::SetPoolName (<no parameter info>)
00000001`457ca4c0 MonsterHunterRise!AK::MemoryMgr::Term (<no parameter info>)
 
looks like no one has any suggestions.
are you still having the issue?
so apart from those two games, the PC in general is working, and other programs are running fine?
 
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