@Rustys recommend I check with the security team about my friend's laptop problem, I don't really think it's a virus-related problem, especially since she has Vipre antivirus installed and running at all times, but I may as well take a stab at it... here's the link to the thread on PCHF: https://pchelpforum.net/t/lenovo-yoga-14-problems.18877/#post-33246