Conversation Trying to fix my slow computer

Tracey · Oct 26, 2016

Part 2 of trying to fix my slow computer
Additional scan result of Farbar Recovery Scan Tool (x64) Version: 17-10-2016
Ran by Tracey (25-10-2016 20:17:01)
Running from C:\Users\Tracey\Downloads
Windows 10 Home Version 1607 (X64) (2016-09-22 08:26:32)
Boot Mode: Normal
==========================================================

==================== Accounts: =============================

Administrator (S-1-5-21-941410520-2613476361-908903896-500 - Administrator - Disabled)
DefaultAccount (S-1-5-21-941410520-2613476361-908903896-503 - Limited - Disabled)
Guest (S-1-5-21-941410520-2613476361-908903896-501 - Limited - Disabled)
Tracey (S-1-5-21-941410520-2613476361-908903896-1001 - Administrator - Enabled) => C:\Users\Tracey

==================== Security Center ========================

(If an entry is included in the fixlist, it will be removed.)

AV: Norton Security (Disabled - Out of date) {53C7D717-52E2-B95E-FA61-6F32ECC805DB}
AV: Windows Defender (Enabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AS: Windows Defender (Enabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AS: Norton Security (Disabled - Out of date) {E8A636F3-74D8-B6D0-C0D1-5440974F4F66}
FW: Norton Security (Disabled) {6BFC5632-188D-B806-D13E-C607121B42A0}

==================== Installed Programs ======================

(Only the adware programs with "Hidden" flag could be added to the fixlist to unhide them. The adware programs should be uninstalled manually.)

Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.020.20039 - Adobe Systems Incorporated)
Adobe Flash Player 23 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 23.0.0.185 - Adobe Systems Incorporated)
Apple Application Support (32-bit) (HKLM-x32\...\{29DB9165-5FC1-48F0-9188-26123F526848}) (Version: 5.0.1 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{5905C8CF-1C88-4478-A48E-4E458AD1BC7E}) (Version: 5.0.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{2E4AF2A6-50EA-4260-9BA4-5E582D11879A}) (Version: 9.3.0.15 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{56EC47AA-5813-4FF6-8E75-544026FBEA83}) (Version: 2.2.0.150 - Apple Inc.)
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
GIMP 2.8.18 (HKLM\...\GIMP-2_is1) (Version: 2.8.18 - The GIMP Team)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 54.0.2840.71 - Google Inc.)
Google Update Helper (x32 Version: 1.3.31.5 - Google Inc.) Hidden
HP ENVY 4500 series Basic Device Software (HKLM\...\{6915424E-704F-4F5D-9057-9C7B406B36DB}) (Version: 32.3.198.49673 - Hewlett-Packard Co.)
HP ENVY 4500 series Help (HKLM-x32\...\{95BECC50-22B4-4FCA-8A2E-BF77713E6D3A}) (Version: 30.0.0 - Hewlett Packard)
HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.7702 - HP)
HP Support Assistant (HKLM-x32\...\{78E2C850-ADA6-420D-BA35-2F4A9BE733CC}) (Version: 8.2.8.25 - HP)
HP Support Solutions Framework (HKLM-x32\...\{CE7447C2-EF12-4EF3-BE51-BFC3B049C0F6}) (Version: 12.3.11.29 - HP)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
iCloud (HKLM\...\{CE29BC77-C5AE-49D8-A8C0-FDAF6ACF74DF}) (Version: 6.0.1.41 - Apple Inc.)
iTunes (HKLM\...\{955524E7-79EB-4CA9-BA4D-FD2DF587651B}) (Version: 12.4.3.1 - Apple Inc.)
LibreOffice 5.2.2.2 (HKLM-x32\...\{69751441-D5E0-4668-893F-CB797B082D09}) (Version: 5.2.2.2 - The Document Foundation)
McAfee Security Scan Plus (HKLM\...\McAfee Security Scan) (Version: 3.11.376.2 - McAfee, Inc.)
Microsoft Office 365 - en-us (HKLM\...\O365HomePremRetail - en-us) (Version: 15.0.4867.1003 - Microsoft Corporation)
Mozilla Firefox 49.0.2 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 49.0.2 (x86 en-US)) (Version: 49.0.2 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 49.0.2.6136 - Mozilla)
Norton Security (HKLM-x32\...\NSBU) (Version: 22.8.0.50 - Symantec Corporation)
Office 15 Click-to-Run Extensibility Component (x32 Version: 15.0.4867.1003 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (Version: 15.0.4867.1003 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (x32 Version: 15.0.4867.1003 - Microsoft Corporation) Hidden
Product Improvement Study for HP ENVY 4500 series (HKLM\...\{58139103-BACF-4BDC-B71C-955F9164ADA6}) (Version: 32.3.198.49673 - Hewlett-Packard Co.)
QuickTime 7 (HKLM-x32\...\{3D2CBC2C-65D4-4463-87AB-BB2C859C1F3E}) (Version: 7.76.80.95 - Apple Inc.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7673 - Realtek Semiconductor Corp.)
Sharepod 4.1.0.0 (HKLM-x32\...\{085BCFB8-F6FB-4600-AFAB-1F6DBC7F5F99}_is1) (Version: - Macroplant LLC)

==================== Custom CLSID (Whitelisted): ==========================

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

CustomCLSID: HKU\S-1-5-21-941410520-2613476361-908903896-1001_Classes\CLSID\{71DCE5D6-4B57-496B-AC21-CD5B54EB93FD}\localserver32 -> C:\Users\Tracey\AppData\Local\Microsoft\OneDrive\17.3.6517.0809_1\FileCoAuth.exe (Microsoft Corporation)

==================== Scheduled Tasks (Whitelisted) =============

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

Task: {1313FF03-EB41-4DF8-A970-CCD03C037B75} - System32\Tasks\Norton Security with Backup\Norton Autofix => C:\Program Files (x86)\Norton Security with Backup\Engine\22.8.0.50\SymErr.exe [2016-09-23] (Symantec Corporation)
Task: {163910BD-95AD-4D9C-9290-DEBDF088BFE3} - System32\Tasks\Norton Security with Backup\Norton Error Analyzer => C:\Program Files (x86)\Norton Security with Backup\Engine\22.8.0.50\SymErr.exe [2016-09-23] (Symantec Corporation)
Task: {276F7C82-C68A-401F-B60B-6DEE587402D2} - \Adobe Flash Player Updater -> No File <==== ATTENTION
Task: {318F884D-385B-4C8B-9928-9835BE361B03} - System32\Tasks\Adobe Acrobat Update Task => C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe [2016-09-16] (Adobe Systems Incorporated)
Task: {3E0CB02D-8880-4A08-8E7A-5077053FC52A} - \Hewlett-Packard\HP Support Assistant\HP Support Assistant Quick Start -> No File <==== ATTENTION
Task: {4F86FBF8-A3D7-486A-8AF8-86DCD0DDEF96} - System32\Tasks\Norton Security with Backup\Norton Error Processor => C:\Program Files (x86)\Norton Security with Backup\Engine\22.8.0.50\SymErr.exe [2016-09-23] (Symantec Corporation)
Task: {611C823C-437B-46E7-9683-5312DFFCFD7B} - \Microsoft\Windows\UpdateOrchestrator\Policy Install -> No File <==== ATTENTION
Task: {685A7552-DADA-48C9-8C57-846D751C32AA} - \GoogleUpdateTaskMachineUA -> No File <==== ATTENTION
Task: {6B03B77E-14D2-4357-BED1-40509342A392} - \GoogleUpdateTaskMachineCore -> No File <==== ATTENTION
Task: {7A0813E2-A304-43EA-842C-BAE387C7C3C8} - System32\Tasks\Norton WSC Integration => C:\Program Files (x86)\Norton Security with Backup\Engine\22.8.0.50\WSCStub.exe [2016-09-23] (Symantec Corporation)
Task: {7E81B9BE-70A4-4AE3-A243-5FF01A72CFF3} - System32\Tasks\OneDrive Standalone Update Task => C:\Users\Tracey\AppData\Local\Microsoft\OneDrive\17.3.6517.0809_1\OneDriveStandaloneUpdater.exe [2016-09-22] (Microsoft Corporation)
Task: {80EE6FD8-86B3-4CD3-AE6E-8F7EA736E84F} - \Microsoft\Office\Office Subscription Maintenance -> No File <==== ATTENTION
Task: {848DCC36-520C-4946-BF68-C7EFFEFA2F84} - \Microsoft\Windows\UpdateOrchestrator\USO_UxBroker_ReadyToReboot -> No File <==== ATTENTION
Task: {A06EAE46-6C2B-4BF2-9A0D-4D989118DF33} - \Hewlett-Packard\HP Support Assistant\PC Health Analysis -> No File <==== ATTENTION
Task: {A1027F02-0662-458B-8E1A-707966146576} - \HPCustParticipation HP ENVY 4500 series -> No File <==== ATTENTION
Task: {BB13DDED-108E-428A-A544-1427C860B193} - \Hewlett-Packard\HP Support Assistant\HP Support Solutions Framework Report -> No File <==== ATTENTION
Task: {C902E179-1C26-4FB1-8925-780CAACC5F9F} - \Apple\AppleSoftwareUpdate -> No File <==== ATTENTION
Task: {E6010D43-6AE7-4B59-8E67-EC78FD8E8E96} - \Microsoft\Windows\NetCfg\BindingWorkItemQueueHandler -> No File <==== ATTENTION
Task: {E738430B-0FA2-4819-8BD5-364B76D95EBF} - System32\Tasks\Hewlett-Packard\HP Support Assistant\HP Support Solutions Framework Updater => C:\Program Files (x86)\Hewlett-Packard\HP Support Solutions\Modules\HPSSFUpdater.exe [2016-08-03] (HP Inc.)
Task: {EA3F661E-B31C-44A9-B40C-E3D5D56149D4} - \Microsoft\Windows\UpdateOrchestrator\USO_UxBroker_Display -> No File <==== ATTENTION
Task: {F2903AD0-20C5-4095-8536-A3C0EDCE5FF7} - \Microsoft\Windows\RemovalTools\MRT_HB -> No File <==== ATTENTION

(If an entry is included in the fixlist, the task (.job) file will be moved. The file which is running by the task will not be moved.)

Task: C:\WINDOWS\Tasks\Adobe Flash Player Updater.job => C:\WINDOWS\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
Task: C:\WINDOWS\Tasks\GoogleUpdateTaskMachineCore.job => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
Task: C:\WINDOWS\Tasks\GoogleUpdateTaskMachineUA.job => C:\Program Files (x86)\Google\Update\GoogleUpdate.exe

==================== Shortcuts =============================

(The entries could be listed to be restored or removed.)

==================== Loaded Modules (Whitelisted) ==============

2016-07-16 07:42 - 2016-07-16 07:42 - 00231424 _____ () C:\WINDOWS\SYSTEM32\ism32k.dll
2016-09-29 17:05 - 2016-09-15 13:25 - 02681200 _____ () C:\WINDOWS\system32\CoreUIComponents.dll
2016-09-01 18:12 - 2016-09-01 18:12 - 00092472 _____ () C:\Program Files\Common Files\Apple\Apple Application Support\zlib1.dll
2016-09-01 18:12 - 2016-09-01 18:12 - 01353528 _____ () C:\Program Files\Common Files\Apple\Apple Application Support\libxml2.dll
2015-09-14 13:33 - 2016-05-24 09:51 - 00116416 _____ () C:\Program Files\Microsoft Office 15\ClientX64\ApiClient.dll
2016-09-29 17:05 - 2016-09-15 13:25 - 02681200 _____ () C:\WINDOWS\SYSTEM32\CoreUIComponents.dll
2016-09-22 07:25 - 2016-09-22 07:25 - 01864384 _____ () C:\Users\Tracey\AppData\Local\Microsoft\OneDrive\17.3.6517.0809_1\amd64\ClientTelemetry.dll
2016-07-23 22:35 - 2016-05-24 12:43 - 08909504 _____ () C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX64\Microsoft Office\Office15\1033\GrooveIntlResource.dll
2016-09-22 07:54 - 2016-09-22 07:54 - 00134656 _____ () C:\Windows\ShellExperiences\Windows.UI.Shell.SharedUtilities.dll
2016-10-11 15:36 - 2016-10-05 05:35 - 00474112 _____ () C:\Windows\ShellExperiences\QuickActions.dll
2016-10-11 15:37 - 2016-10-05 05:21 - 09760256 _____ () C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\CortanaApi.dll
2016-10-11 15:37 - 2016-10-05 05:13 - 01401344 _____ () C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\Cortana.Core.dll
2016-10-11 15:37 - 2016-10-05 05:13 - 00757248 _____ () C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\CSGSuggestLib.dll
2016-10-11 15:37 - 2016-10-05 05:13 - 01033216 _____ () C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\Cortana.Actions.dll
2016-10-11 15:37 - 2016-10-05 05:13 - 02424832 _____ () C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\Cortana.BackgroundTask.dll
2016-10-11 15:37 - 2016-10-05 05:14 - 04853760 _____ () C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\RemindersUI.dll
2016-10-19 20:53 - 2016-10-19 20:53 - 00072192 _____ () C:\Program Files\WindowsApps\Microsoft.SkypeApp_11.8.197.0_x64__kzf8qxf38zg5c\SkypeHost.exe
2016-10-19 20:53 - 2016-10-19 20:53 - 00178176 _____ () C:\Program Files\WindowsApps\Microsoft.SkypeApp_11.8.197.0_x64__kzf8qxf38zg5c\SkypeBackgroundTasks.dll
2016-10-19 20:53 - 2016-10-19 20:53 - 35253760 _____ () C:\Program Files\WindowsApps\Microsoft.SkypeApp_11.8.197.0_x64__kzf8qxf38zg5c\SkyWrap.dll
2016-10-25 18:15 - 2016-10-25 18:15 - 00015872 _____ () C:\Program Files\WindowsApps\Microsoft.Getstarted_4.1.15.0_x64__8wekyb3d8bbwe\WhatsNew.Store.exe
2016-10-25 18:15 - 2016-10-25 18:15 - 06283776 _____ () C:\Program Files\WindowsApps\Microsoft.Getstarted_4.1.15.0_x64__8wekyb3d8bbwe\WhatsNew.Store.dll
2016-09-22 07:24 - 2016-09-22 07:24 - 01383616 _____ () C:\Users\Tracey\AppData\Local\Microsoft\OneDrive\17.3.6517.0809_1\ClientTelemetry.dll
2016-09-22 07:25 - 2016-09-22 07:25 - 00118976 _____ () C:\Users\Tracey\AppData\Local\Microsoft\OneDrive\17.3.6517.0809_1\FileSyncViews.dll
2016-09-01 18:13 - 2016-09-01 18:13 - 01041720 _____ () C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libxml2.dll
2016-09-01 18:13 - 2016-09-01 18:13 - 00080184 _____ () C:\Program Files (x86)\Common Files\Apple\Apple Application Support\zlib1.dll
2016-09-01 18:12 - 2016-09-01 18:12 - 00189752 _____ () C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libxslt.dll

==================== Alternate Data Streams (Whitelisted) =========

(If an entry is included in the fixlist, only the ADS will be removed.)

==================== Safe Mode (Whitelisted) ===================

(If an entry is included in the fixlist, it will be removed from the registry. The "AlternateShell" will be restored.)

==================== Association (Whitelisted) ===============

(If an entry is included in the fixlist, the registry item will be restored to default or removed.)

==================== Internet Explorer trusted/restricted ===============

(If an entry is included in the fixlist, it will be removed from the registry.)

==================== Hosts content: ===============================

(If needed Hosts: directive could be included in the fixlist to reset Hosts.)

2015-07-10 07:04 - 2016-08-12 08:15 - 00000867 ____A C:\WINDOWS\system32\Drivers\etc\hosts

0.0.0.1 mssplus.mcafee.com

==================== Other Areas ============================

(Currently there is no automatic fix for this section.)

HKU\S-1-5-21-941410520-2613476361-908903896-1001\Control Panel\Desktop\\Wallpaper -> C:\Users\Tracey\AppData\Roaming\Mozilla\Firefox\Desktop Background.bmp
DNS Servers: 216.104.96.22 - 216.104.98.222
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System => (ConsentPromptBehaviorAdmin: 5) (ConsentPromptBehaviorUser: 3) (EnableLUA: 1)
Windows Firewall is enabled.

==================== MSCONFIG/TASK MANAGER disabled items ==

==================== FirewallRules (Whitelisted) ===============

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

FirewallRules: [vm-monitoring-nb-session] => (Allow) LPort=139
FirewallRules: [{333EC394-A848-444E-9A57-70AFC9E06D68}] => (Allow) C:\Program Files\iTunes\iTunes.exe
FirewallRules: [{DDB043C0-D233-4815-95A0-65754AA4B704}] => (Allow) C:\Program Files\HP\HP ENVY 4500 series\Bin\HPNetworkCommunicatorCom.exe
FirewallRules: [{12984B1A-7287-46BD-B035-94CB6DDC9ED0}] => (Allow) LPort=5357
FirewallRules: [{EED3CB3F-6F37-477A-BCC5-95DC9E8C8A82}] => (Allow) C:\Program Files\HP\HP ENVY 4500 series\Bin\DeviceSetup.exe
FirewallRules: [{8C433E13-B1C7-4CA6-9221-8AE56FD52F47}] => (Allow) C:\Program Files (x86)\Bonjour\mDNSResponder.exe
FirewallRules: [{72898096-CA00-4E6D-85A4-282647500F46}] => (Allow) C:\Program Files (x86)\Bonjour\mDNSResponder.exe
FirewallRules: [{761688DF-6B73-4F97-8F41-65289F33D789}] => (Allow) C:\Program Files\Bonjour\mDNSResponder.exe
FirewallRules: [{5D0DE0FA-3CD5-47F6-918B-09DD2DAEF178}] => (Allow) C:\Program Files\Bonjour\mDNSResponder.exe
FirewallRules: [{85EACEFD-45E7-435E-B97C-A2AC4276D203}] => (Allow) C:\Program Files (x86)\Mozilla Firefox\firefox.exe
FirewallRules: [{A25726AE-F5C4-47B0-840C-30D051C5770D}] => (Allow) C:\Program Files (x86)\Mozilla Firefox\firefox.exe
FirewallRules: [{1E180F58-F8C0-4404-958A-DB3133A4B08D}] => (Allow) C:\Program Files\Microsoft Office 15\root\Office15\outlook.exe
FirewallRules: [{182C1363-26E8-4469-9423-B46C6424CEE1}] => (Allow) c:\program files (x86)\mozilla firefox\firefox.exe
FirewallRules: [{735D4CF8-648E-448A-95CC-7725A5B6428C}] => (Allow) c:\program files (x86)\mozilla firefox\firefox.exe
FirewallRules: [{6C672CEF-E8D4-411B-A01F-D894E42F3151}] => (Allow) C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

==================== Restore Points =========================

09-10-2016 16:55:59 Scheduled Checkpoint
19-10-2016 21:31:45 Windows Update
25-10-2016 19:39:49 Installed LibreOffice 5.2.2.2

==================== Faulty Device Manager Devices =============

==================== Event log errors: =========================

Application errors:
==================
Error: (10/25/2016 07:40:02 PM) (Source: Microsoft-Windows-CAPI2) (EventID: 513) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.

Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.
.

Error: (10/25/2016 06:14:11 PM) (Source: Office 2013 Licensing Service) (EventID: 0) (User: )
Description: Event-ID 0

Error: (10/25/2016 06:09:03 PM) (Source: ATIeRecord) (EventID: 16396) (User: )
Description: ATI EEU PnP start/stop failed

Error: (10/19/2016 11:56:46 PM) (Source: ATIeRecord) (EventID: 16396) (User: )
Description: ATI EEU PnP start/stop failed

Error: (10/19/2016 09:42:21 PM) (Source: Perflib) (EventID: 1008) (User: )
Description: The Open Procedure for service "BITS" in DLL "C:\Windows\System32\bitsperf.dll" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code.

Error: (10/19/2016 09:32:07 PM) (Source: Microsoft-Windows-CAPI2) (EventID: 513) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.

Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.
.

Error: (10/19/2016 08:54:23 PM) (Source: Office 2013 Licensing Service) (EventID: 0) (User: )
Description: Event-ID 0

Error: (10/19/2016 08:48:53 PM) (Source: SecurityCenter) (EventID: 16) (User: )
Description: Error while updating status to SECURITY_PRODUCT_STATE_EXPIRED (error %3).

Error: (10/19/2016 08:45:11 PM) (Source: ATIeRecord) (EventID: 16396) (User: )
Description: ATI EEU PnP start/stop failed

Error: (10/12/2016 09:48:18 PM) (Source: ATIeRecord) (EventID: 16396) (User: )
Description: ATI EEU PnP start/stop failed

System errors:
=============
Error: (10/25/2016 06:14:04 PM) (Source: DCOM) (EventID: 10016) (User: NT AUTHORITY)
Description: The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{8D8F4F83-3594-4F07-8369-FC3C3CAE4919}
and APPID
{F72671A9-012C-4725-9D2F-2A4D32D65169}
to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Error: (10/19/2016 08:54:13 PM) (Source: DCOM) (EventID: 10016) (User: NT AUTHORITY)
Description: The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{8D8F4F83-3594-4F07-8369-FC3C3CAE4919}
and APPID
{F72671A9-012C-4725-9D2F-2A4D32D65169}
to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Error: (10/19/2016 08:48:09 PM) (Source: DCOM) (EventID: 10016) (User: DESKTOP-2SETRBF)
Description: The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{9E175B6D-F52A-11D8-B9A5-505054503030}
and APPID
{9E175B9C-F52A-11D8-B9A5-505054503030}
to the user DESKTOP-2SETRBF\Tracey SID (S-1-5-21-941410520-2613476361-908903896-1001) from address LocalHost (Using LRPC) running in the application container Microsoft.MicrosoftEdge_38.14393.0.0_neutral__8wekyb3d8bbwe SID (S-1-15-2-3624051433-2125758914-1423191267-1740899205-1073925389-3782572162-737981194). This security permission can be modified using the Component Services administrative tool.

Error: (10/12/2016 09:48:23 PM) (Source: DCOM) (EventID: 10010) (User: DESKTOP-2SETRBF)
Description: The server {F9717507-6651-4EDB-BFF7-AE615179BCCF} did not register with DCOM within the required timeout.

Error: (10/12/2016 09:48:21 PM) (Source: DCOM) (EventID: 10010) (User: DESKTOP-2SETRBF)
Description: The server {A463FCB9-6B1C-4E0D-A80B-A2CA7999E25D} did not register with DCOM within the required timeout.

Error: (10/12/2016 09:48:20 PM) (Source: DCOM) (EventID: 10010) (User: DESKTOP-2SETRBF)
Description: The server {A463FCB9-6B1C-4E0D-A80B-A2CA7999E25D} did not register with DCOM within the required timeout.

Error: (10/12/2016 09:48:20 PM) (Source: DCOM) (EventID: 10010) (User: DESKTOP-2SETRBF)
Description: The server {A463FCB9-6B1C-4E0D-A80B-A2CA7999E25D} did not register with DCOM within the required timeout.

Error: (10/12/2016 09:48:20 PM) (Source: DCOM) (EventID: 10010) (User: DESKTOP-2SETRBF)
Description: The server {A463FCB9-6B1C-4E0D-A80B-A2CA7999E25D} did not register with DCOM within the required timeout.

Error: (10/12/2016 09:48:20 PM) (Source: DCOM) (EventID: 10010) (User: DESKTOP-2SETRBF)
Description: The server {A463FCB9-6B1C-4E0D-A80B-A2CA7999E25D} did not register with DCOM within the required timeout.

Error: (10/12/2016 09:48:20 PM) (Source: DCOM) (EventID: 10010) (User: DESKTOP-2SETRBF)
Description: The server {A463FCB9-6B1C-4E0D-A80B-A2CA7999E25D} did not register with DCOM within the required timeout.

==================== Memory info ===========================

Processor: AMD A8-6410 APU with AMD Radeon R5 Graphics
Percentage of memory in use: 49%
Total physical RAM: 3773.93 MB
Available physical RAM: 1914.3 MB
Total Virtual: 4541.93 MB
Available Virtual: 2305.19 MB

==================== Drives ================================

Drive c: (Windows) (Fixed) (Total:911.49 GB) (Free:876.04 GB) NTFS
Drive d: (Recovery Image) (Fixed) (Total:18.1 GB) (Free:2.31 GB) NTFS ==>[system with boot components (obtained from drive)]
Drive e: (My Disc) (CDROM) (Total:0.55 GB) (Free:0 GB) CDFS

==================== MBR & Partition Table ==================

========================================================
Disk: 0 (Size: 931.5 GB) (Disk ID: 937EEDC3)

Partition: GPT.

==================== End of Addition.txt ============================

Malnutrition · Oct 26, 2016

Welcome to PCHF.

Adware Cleaner Scan.

Please download AdwCleaner by Xplode onto your desktop.

Close all open programs and internet browsers.
Double click on adwcleaner.exe to run the tool.
Click on Scan button.
When the scan has finished click on Clean button.
Your computer will be rebooted automatically. A text file will open after the restart.
Please post the contents of that logfile with your next reply.
You can find the logfile at C:\AdwCleaner[S1].txt as well.

JRT Scan.

Please download Junkware Removal Tool and save it on your desktop.

Shut down your anti-virus, anti-spyware, and firewall software now to avoid potential conflicts.
Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click it and select Run as administrator.
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log is saved to your desktop and will automatically open.
Please post the JRT log.

Adware Removal Tool Scan.

Download Adware removal tool to your desktop, right click the icon and select Run as Administrator.

Hit Ok.

Hit next make sure to leave all items checked, for removal.

The Program will close all open programs to complete the removal, so save any work and hit OK. Then hit OK after the removal process is complete, thenOK again to finish up. Post log generated by tool.

ZHP Scan.

Please download Zhp Cleaner to your desktop. Right Click the icon and select run as administrator.

2. Once you have started the program, you will need to click the scanner button.

The program will close all open browsers!
3. Once the scan is completed, the you will want to click the Repair button.

At the end of the process you may be asked to reboot your machine. After you reboot a report will open on your desktop.

Copy and paste the report here in your next reply.

Zemana Scan

Run a full scan with Zemana AntiMalware!

Install and select deep scan.

Remove any infections found.

Then click on the icon in the pic below.

Double click on the scan log, copy and paste here in your reply

Tracey · Oct 26, 2016

aswMBR version 1.0.1.2290 Copyright(c) 2014 AVAST Software
Run date: 2016-10-25 20:34:26
-----------------------------
20:34:26.841 OS Version: Windows x64 6.2.9200
20:34:26.842 Number of processors: 4 586 0x3001
20:34:26.843 ComputerName: DESKTOP-2SETRBF UserName: Tracey
20:34:28.797 Initialize success
20:34:29.063 VM: initialized successfully
20:34:29.065 VM: Amd CPU BiosDisabled
20:36:45.616 AVAST engine defs: 16102501
20:37:37.961 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\0000001e
20:37:37.964 Disk 0 Vendor: ST1000DM003-1ER162 HP51 Size: 953869MB BusType: 11
20:37:38.117 Disk 0 MBR read successfully
20:37:38.121 Disk 0 MBR scan
20:37:38.148 Disk 0 unknown MBR code
20:37:38.154 Disk 0 Partition 1 00 EE GPT 2097151 MB offset 1
20:37:38.244 Disk 0 scanning C:\WINDOWS\system32\drivers
20:38:03.580 Service scanning
20:38:56.171 Modules scanning
20:38:56.181 Disk 0 trace - called modules:
20:38:56.216 ntoskrnl.exe CLASSPNP.SYS disk.sys storport.sys hal.dll storahci.sys
20:38:56.609 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xffff96846d53b060]
20:38:56.616 3 CLASSPNP.SYS[fffff80b686d5efb] -> nt!IofCallDriver -> \Device\0000001e[0xffff96846d580400]
20:38:58.550 AVAST engine scan C:\WINDOWS
20:39:02.440 AVAST engine scan C:\WINDOWS\system32
20:45:39.800 AVAST engine scan C:\WINDOWS\system32\drivers
20:46:26.418 AVAST engine scan C:\Users\Tracey
21:19:07.132 AVAST engine scan C:\ProgramData
21:23:11.744 Disk 0 statistics 3837751/0/0 @ 1.16 MB/s
21:23:11.755 Scan finished successfully
18:44:55.667 Disk 0 MBR has been saved successfully to "C:\Users\Tracey\Desktop\Desktop\MBR.dat"
18:44:55.695 The log file has been saved successfully to "C:\Users\Tracey\Desktop\Desktop\aswMBR.txt"

Malnutrition · Oct 26, 2016

Go ahead with the other scans.

Tracey · Oct 27, 2016

# AdwCleaner v6.030 - Logfile created 26/10/2016 at 19:00:03
# Updated on 19/10/2016 by Malwarebytes
# Database : 2016-10-25.1 [Server]
# Operating System : Windows 10 Home (X64)
# Username : Tracey - DESKTOP-2SETRBF
# Running from : C:\Users\Tracey\Desktop\adwcleaner_6.030.exe
# Mode: Clean
# Support : hxxps://www.malwarebytes.com/support

***** [ Services ] *****

***** [ Folders ] *****

***** [ Files ] *****

***** [ DLL ] *****

***** [ WMI ] *****

***** [ Shortcuts ] *****

***** [ Scheduled Tasks ] *****

***** [ Registry ] *****

***** [ Web browsers ] *****

[-] [C:\Users\Tracey\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Deleted: aol.com
[-] [C:\Users\Tracey\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Deleted: ask.com

*************************

:: "Tracing" keys deleted
:: Winsock settings cleared

*************************

C:\AdwCleaner\AdwCleaner[C0].txt - [985 Bytes] - [26/10/2016 19:00:03]
C:\AdwCleaner\AdwCleaner[S0].txt - [1309 Bytes] - [26/10/2016 18:59:41]

########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt - [1130 Bytes] ##########

Tracey · Oct 27, 2016

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.9 (09.30.2016)
Operating System: Windows 10 Home x64
Ran by Tracey (Administrator) on Wed 10/26/2016 at 19:11:54.55
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

File System: 0

Registry: 0

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Wed 10/26/2016 at 19:16:20.73
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Tracey · Oct 27, 2016

Adware Removal Tool found nothing, no repair report found.

Tracey · Oct 27, 2016

~ ZHPCleaner v2016.10.26.178 by Nicolas Coolman (2016/10/26)
~ Run by Tracey (Administrator) (26/10/2016 19:53:55)
~ Web: https://www.nicolascoolman.com
~ Blog: https://www.anti-malware.top
~ Facebook : https://www.facebook.com/nicolascoolman1
~ State version : Version OK
~ Type : Repair
~ Report : C:\Users\Tracey\Desktop\ZHPCleaner.txt
~ Quarantine : C:\Users\Tracey\AppData\Roaming\ZHP\ZHPCleaner_Quarantine.txt
~ UAC : Activate
~ Boot Mode : Normal (Normal boot)
Windows 10 Home, 64-bit (Build 14393)

---\\ Services (0)
~ No malicious or unnecessary items found.

---\\ Browser internet (0)
~ No malicious or unnecessary items found.

---\\ Hosts file (2)
REPLACED: 0.0.0.1 mssplus.mcafee.com
Number of found redirections 1/32

---\\ Scheduled automatic tasks. (0)
~ No malicious or unnecessary items found.

---\\ Explorer ( File, Folder) (26)
MOVED file: C:\Windows\Installer\wix{2E4AF2A6-50EA-4260-9BA4-5E582D11879A}.SchedServiceConfig.rmi =>.Superfluous.Empty
MOVED file: C:\Windows\Installer\wix{3540181E-340A-4E7A-B409-31663472B2F7}.SchedServiceConfig.rmi =>.Superfluous.Empty
MOVED file: C:\Users\Tracey\AppData\Local\Temp\wct1B48.tmp =>.Superfluous.Temporary.OneDrive
MOVED file: C:\Users\Tracey\AppData\Local\Temp\wct40E9.tmp =>.Superfluous.Temporary.OneDrive
MOVED file: C:\Users\Tracey\AppData\Local\Temp\wct430A.tmp =>.Superfluous.Temporary.OneDrive
MOVED file: C:\Users\Tracey\AppData\Local\Temp\wct437C.tmp =>.Superfluous.Temporary.OneDrive
MOVED file: C:\Users\Tracey\AppData\Local\Temp\wct61E.tmp =>.Superfluous.Temporary.OneDrive
MOVED file: C:\Users\Tracey\AppData\Local\Temp\wct7119.tmp =>.Superfluous.Temporary.OneDrive
MOVED file: C:\Users\Tracey\AppData\Local\Temp\wct7314.tmp =>.Superfluous.Temporary.OneDrive
MOVED file: C:\Users\Tracey\AppData\Local\Temp\wct9948.tmp =>.Superfluous.Temporary.OneDrive
MOVED file: C:\Users\Tracey\AppData\Local\Temp\wct9F53.tmp =>.Superfluous.Temporary.OneDrive
MOVED file: C:\Users\Tracey\AppData\Local\Temp\wctA62A.tmp =>.Superfluous.Temporary.OneDrive
MOVED file: C:\Users\Tracey\AppData\Local\Temp\wctB3CD.tmp =>.Superfluous.Temporary.OneDrive
MOVED file: C:\Users\Tracey\AppData\Local\Temp\wctD74B.tmp =>.Superfluous.Temporary.OneDrive
MOVED file: C:\Users\Tracey\AppData\Local\Temp\wctDCFD.tmp =>.Superfluous.Temporary.OneDrive
MOVED file: C:\Users\Tracey\AppData\Local\Temp\wctF04.tmp =>.Superfluous.Temporary.OneDrive
MOVED file: C:\Users\Tracey\AppData\Local\Temp\wctF63D.tmp =>.Superfluous.Temporary.OneDrive
MOVED file: C:\Users\Tracey\Downloads\Downloads\slimdrivers-setup.exe [SlimWare Utilities, Inc. - SlimDrivers Setup Wizard] =>.Superfluous.SlimWareUtilities
MOVED folder: C:\Program Files (x86)\QuickTime =>Riskware.QuickTime
MOVED folder: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\QuickTime =>Riskware.QuickTime
MOVED folder: C:\WINDOWS\Installer\MSI5F15.tmp- =>.Superfluous.Empty
MOVED folder: C:\WINDOWS\Installer\MSI62A0.tmp- =>.Superfluous.Empty
MOVED folder: C:\WINDOWS\Installer\MSI6476.tmp- =>.Superfluous.Empty
MOVED folder: C:\WINDOWS\Installer\MSI67F1.tmp- =>.Superfluous.Empty
MOVED folder: C:\WINDOWS\Installer\MSI694A.tmp- =>.Superfluous.Empty
MOVED folder: C:\WINDOWS\Installer\MSIA359.tmp- =>.Superfluous.Empty

---\\ Registry ( Key, Value, Data) (4)
DELETED data: HKLM\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{948b33c2-7fac-4b2b-b44d-607860c5c173}\\DhcpNameServer [Bad : 216.104.96.22 216.104.98.222] =>Hijacker.Browser
DELETED data: HKLM\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{f6d0a621-b0e7-4f10-9ed1-656a063295c2}\\DhcpNameServer [Bad : 216.104.96.22 216.104.98.222] =>Hijacker.Browser
DELETED data: HKLM\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\\DhcpNameServer [Bad : 216.104.96.22 216.104.98.222] =>Hijacker.Browser
DELETED value: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\QuickTime Task ["C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime] =>Riskware.QuickTime

---\\ Summary of the elements found (5)
https://www.nicolascoolman.com/fr/logiciels-superflus =>.Superfluous.Empty
https://www.nicolascoolman.com/fr/logiciels-superflus =>.Superfluous.Temporary.OneDrive
https://www.nicolascoolman.com/forum/post33195.html#p33195 =>.Superfluous.SlimWareUtilities
https://www.anti-malware.top/2016/04/21/riskware-quicktime/ =>Riskware.QuickTime
https://www.nicolascoolman.com/fr/hijacker-browser/ =>Hijacker.Browser

---\\ Other deletions. (6)
~ Registry Keys Tracing deleted (6)
~ Remove the old reports ZHPCleaner. (0)

---\\ Result of repair
~ Repair carried out successfully
~ Browser not found (Opera Software)

---\\ Statistics
~ Items scanned : 862
~ Items found : 1
~ Items cancelled : 0
~ Items repaired : 30

~ End of clean in 00h01mn06s
~====================
ZHPCleaner-[R]-26102016-19_55_01.txt
ZHPCleaner-~~-26102016-19_51_35.txt~~

Malnutrition · Oct 27, 2016

After Zemana....

Ccleaner To disable Useless Startups.

Go ahead and install ccleaner Now that you have the program installed go ahead and run the cleaner function.

CCleaner - Free Download - Piriform

Now that you have cleaned out some temp files, lets go ahead and disable all of the items starting up with your machine except your antivirus. To do this you will need to click on tools then start up then under the Windows Tab select each item then disable. Also under the scheduled task tab, you are safe to disable all task. Only disable items under the windows tab and scheduled task tab!

Now that you have disabled those un-needed start ups lets go into the settings, we will have Ccleaner run when your machine boots, so that you will never have to worry about cleaning temp files again.

To do this:

Hit options.
Settings.
Place a tick to run Ccleaner when the computer starts.

Now go to the advanced tab, and select close program after cleaning, now run the cleaner again this will close Ccleaner.

Reboot the machine after.

Tracey · Oct 27, 2016

Zemana AntiMalware 2.50.2.133 (Installed)

-------------------------------------------------------
Scan Result : Completed
Scan Date : 2016/10/26
Operating System : Windows 10 64-bit
Processor : 4X AMD A8-6410 APU with AMD Radeon R5 Graphics
BIOS Mode : UEFI
CUID : 12A3E68C3B4FABB1FDA9DA
Scan Type : Deep Scan
Duration : 49m 15s
Scanned Objects : 249073
Detected Objects : 2
Excluded Objects : 0
Read Level : SCSI
Auto Upload : Enabled
Detect All Extensions : Disabled
Scan Documents : Disabled
Domain Info : WORKGROUP,0,2

Detected Objects
-------------------------------------------------------

Hosts File
Status : Scanned
Object : %systemroot%\system32\drivers\etc\hosts
MD5 : D150C7290F6084330C15FD9B878C0F7B
Publisher : -
Size : 871
Version : -
Detection : Hosts Hijack
Cleaning Action : Repair
Related Objects :
Hosts file - Too many empty lines in Hosts file
File - %systemroot%\system32\drivers\etc\hosts

slimdrivers-setup.exe
Status : Scanned
Object : %appdata%\zhp\quarantine\slimdrivers-setup.exe
MD5 : 13D6E0AEF0F093F30BAB17380C92177D
Publisher : Slimware Utilities, Inc.
Size : 858432
Version : 1.3.0.0
Detection : Scareware:Win32/FakeOptimizer!Ep
Cleaning Action : Quarantine
Related Objects :
File - %appdata%\zhp\quarantine\slimdrivers-setup.exe

Cleaning Result
-------------------------------------------------------
Cleaned : 2
Reported as safe : 0
Failed : 0

Malnutrition · Oct 29, 2016

Scan & Clean With Ads Fix

Disable Windows Defender & Antivirus Prior To Running This Tool!!
Save Ads Fix to your desktop.
Right Click & Run As Administrator.
You will then be prompted to install Certificates.
Install then click OK.
Right Click & Run As Administrator Again.
Click Options then select Unlock the deletion.
Then click on clean.
Post the log created.

Malnutrition · Nov 2, 2016

How about an update? If no response is made in 48 hours, this thread will be closed.

Malnutrition · Nov 6, 2016

Thread closed; due to lack of response by OP.~ Please send me a private message if you would like this thread re-opened for closure.

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