SSD not detected as boot option or from linux live usb

  • Hi there and welcome to PC Help Forum (PCHF), a more effective way to get the Tech Support you need!
    We have Experts in all areas of Tech, including Malware Removal, Crash Fixing and BSOD's , Microsoft Windows, Computer DIY and PC Hardware, Networking, Gaming, Tablets and iPads, General and Specific Software Support and so much more.

    Why not Click Here To Sign Up and start enjoying great FREE Tech Support.

    This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  • Hello everyone We want to personally apologize to everyone for the downtime that we've experienced. We are working to get everything back up as quickly as possible. Due to the issues we've had, your password will need to be reset. Please click the button that says "Forgot Your Password" and change it. We are working to have things back to normal. Emails are fixed and should now send properly. Thank you all for your patience. Thanks, PCHF Management
Status
Not open for further replies.
Bonnyyyy

Bonnyyyy

PCHF Member
Oct 12, 2022
6
0
29
Hello, I just bought a new Asus P1501JA laptop and after installing linux mint with some programs my ssd is not shown as boot option and isn't detected from my linux live usb. In the bios i can see my sdd looking at ssd nvme configuration or from intel rst setting but i can't find a way to boot from it and i'm out of ideas. Thank you
 
do you have the latest Mint 21 version?
all updates applied?

what make/model NVMe drive is it?

while I'm no Linux expert by any stretch of the imagination, my guess would be Mint is missing the necessary driver.
 
I had the last version on the ssd and in the live usb. The ssd is the Western Digital cl SN520 NVMe ssd. I'm also not a linux expert but the problem is that the driver is not seen as boot option, I'm not sure if drivers are involved
 
i had linux installed but after a bit it stopped to boot and now if i try to install it again i don't see the ssd from the live usb, i managed to install Windows but i'm getting bsod with error "whea uncorrectable error" or recovery mode every time i try to start windows
 
Did you wipe the drive prior to installing Windows and or Linux?
Did you turn off Secure Boot?
Did you turn on Legacy BIOS?
Which Desktop Environment?
 
i wiped the drive,Legacy is on, Secure Boot is off, tried with Gnome(Manjaro) and Cinnamon
 
Boot to a Live Linux and open a Terminal and type the following command and copy and paste the information into next post.

sudo hwinfo --short
 
cpu:
Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz, 1500 MHz
Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz, 1500 MHz
Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz, 1500 MHz
Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz, 2605 MHz
Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz, 1500 MHz
Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz, 1500 MHz
Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz, 1436 MHz
Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz, 1500 MHz
keyboard:
/dev/input/event3 AT Translated Set 2 keyboard
mouse:
/dev/input/mice Logitech M105 Optical Mouse
/dev/input/mice ELAN1200:00 04F3:309F Mouse
/dev/input/mice ELAN1200:00 04F3:309F Touchpad
monitor:
N156HGA-EA3 LCD Monitor
graphics card:
Intel Iris Plus Graphics G7
sound:
Intel Smart Sound Technology Audio Controller
storage:
Intel Ice Lake-LP SATA Controller [AHCI mode]
Sandisk WD Black 2018/PC SN520 NVMe SSD
network:
wlo1 Intel Killer Wi-Fi 6 AX1650i 160MHz Wireless Network Adapter (201NGW)
network interface:
lo Loopback network interface
wlo1 Ethernet network interface
disk:
/dev/sda Kingston DT microDuo
partition:
/dev/sda1 Partition
usb controller:
Intel Ice Lake-LP USB 3.1 xHCI Host Controller
bios:
BIOS
bridge:
Intel Ice Lake-LP LPC Controller
Intel Host bridge
Intel PCI bridge
hub:
Linux Foundation 2.0 root hub
Linux Foundation 3.0 root hub
memory:
Main Memory
bluetooth:
Intel Bluetooth Device
unknown:
FPU
DMA controller
PIC
Keyboard controller
PS/2 Controller
Intel Ice Lake-LP Serial IO I2C Controller #1
Intel Signal processing controller
Intel Management Engine Interface
Intel Ice Lake-LP Serial IO SPI Controller #0
Intel Ice Lake-LP SPI Controller
Intel Ice Lake-LP Serial IO UART Controller #0
Intel Ice Lake-LP Serial IO I2C Controller #0
Intel RAM memory
Intel Ice Lake-LP SMBus Controller
IMC Networks USB2.0 VGA UVC WebCam
Realtek RTS5129 Card Reader Controller
 
Bonnyyyy said:
storage: Intel Ice Lake-LP SATA Controller [AHCI mode]
Sandisk WD Black 2018/PC SN520 NVMe SSD
Click to expand...
Linux is reading the NVMe drive.

Which live version are you using?
Bonnyyyy said:
I just bought a new Asus P1501JA laptop
Click to expand...
You also understand that by doing this you have just voided the warranty that came with the system.

Should something go wrong with it they will require you to put it back to a factory state before assisting you.

Doe the system boot to the USB of Windows and have you run the check disk on the NVMe?

Might want to reset the system back to and or as close to factory and contact Asus and make sure that everything is working correctly.

Could be that something might came loose during shipping worse case something is defective.
 
Rustys said:
Which live version are you using?
Click to expand...
I tried the latest version of Mint and Manjaro

Rustys said:
You also understand that by doing this you have just voided the warranty that came with the system.
Click to expand...
Installing linux?

Rustys said:
Doe the system boot to the USB of Windows and have you run the check disk on the NVMe?
Click to expand...
check disk didn't find any problems
Rustys said:
Could be that something might came loose during shipping worse case something is defective.
Click to expand...
Sad to hear that, but thank you for the help, much appreciated
 
Status
Not open for further replies.
Top Bottom