Second internal drive not showing

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Mike1119

Mike1119

PCHF Member
Dec 6, 2024
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Laptop with two internal hard drives. Both have Windows installed.

The primary drive is no longer accessible. It shows on the BIOS SATA screen. It is absent on the BIOS Boot screen. After Windows loads, Disk Manager does not show there’s a second drive at all.

Why would it show on SATA and not BOOT menu? Is there something I can do?

Thanks.
 
Download https://www.diskgenius.com/download.php
Install it, run it, take a screenshot, upload the screenshot please.

Also download Speccy. https://www.ccleaner.com/speccy

Publish Speccy report.

To publish a Speccy profile to the Web:​

  1. In Speccy, click File, and then click Publish Snapshot.
  2. In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.
  3. Speccy publishes the profile and displays a second Publish Snapshot dialog box. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.
 
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Only one storage device is being detected.

Can you post the model name or number of this ASUS notebook.

Mike1119 said:
The primary drive is no longer accessible. It shows on the BIOS SATA screen. It is absent on the BIOS Boot screen.
Click to expand...

Can I ask how the HDD/SSD is identified in the BIOS, a Seagate HDD for example will be listed something like ST1000DM004, a Western Digital along the lines of WD10JPLX or WDS100T1BOE and a WD Black SSD SDDPNQD-512G other brands will have similar identification codes, only when such an ID code is present is a HDD or SSD actually detected and an entry simply listed as SATA HDD means that the BIOS will and has looked for a HDD in that particular boot sequence but no HDD/SSD was detected.
 
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phillpower2 said:
Can you post the model name or number of this ASUS notebook.
Click to expand...

No need, using information provided by both the OP and Speccy the OP appears to have the notebook at the link here

Being that the OP has abandoned their thread and the user manual shows that there is only room for the one storage device meaning that there is no missing hard drive this thread will be closed.
 
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