Solved Reproduceable BSOD issue - interferes with startup and work - need help

[AGenericFool]

My PC is crashing in two scenarios repeatedly, sometimes jsut after starting up and opening browser etc. is freezes and BSODS, maybe 50% of the time, I just restart thriceish then.
Second Scenario is trying to play Tarkov(EFT) on bigger Maps, can't go 2min without crashing (really wanna play Tarkov please it just wiped), smallest map factory often can be played without issue, but does nto seem to be a heat problem.

The BSODS "types" are usually DPC Watchdog Violation (most often one jsut after start), "PAGE FAULT IN NONPAGED AREA", "MEMORY MANAGEMENT".

I've attached my event viewer logs and the most recent crashdump.

I suspect it's a fautly driver, but I really have no idea and more importandly, if I'm right I have no idea how to find out which one it is I need to reset.

Specs:
Win 10 Home
Graca: Radeon RX590 Series
Processor 11th Gen Intel(R) Core(TM) i7-11700K
RAM: Patriot Memory Viper 4 Series RAM DDR4 32GB (2 x 16GB) 3200MHz Kit CL16
Motherboard: ASUS Prime Z590-P

SOS please halp - it's a mix between fun and work PC and I've been struggeling with this since for over a week and I'm just a wittle gobwlin that can't even read event viewer logs

 

[Bruce]

assuming it may be memory related, take out both sticks and clean the sticks and the slots they go into.
then out back only one stick and run the PC and see how it goes.
if the problem repeats, remove that stick and replace it with the other.
if it happens again, try another slot.

 

[Bruce]

@AGenericFool - still need help?

 

[AGenericFool]

Yeah, sorry for the late answer, I tried what you suggested and it did not help. Also did win memory checks both times and they came up with nothing.

Last BSOD was "SYSTEM THREAD EXCEPTION NOT HANDLED", I'd attach crash logs etc. if it seemed like anyone would ever read them. But I'll just keep on hoping and leave the critical event viewer details here, maybe it will help. At this point idk if a reset would fix my problems.


- <Event xmlns="

http://schemas.microsoft.com/win/2004/08/events/event

">


- <System>


<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />


<EventID>41</EventID>


<Version>8</Version>


<Level>1</Level>


<Task>63</Task>


<Opcode>0</Opcode>


<Keywords>0x8000400000000002</Keywords>


<TimeCreated SystemTime="2022-07-17T13:42:21.0135798Z" />


<EventRecordID>8130</EventRecordID>


<Correlation />


<Execution ProcessID="4" ThreadID="8" />


<Channel>System</Channel>


<Computer>DESKTOP-2FHNFOP</Computer>


<Security UserID="S-1-5-18" />


</System>


- <EventData>


<Data Name="BugcheckCode">126</Data>


<Data Name="BugcheckParameter1">0xffffffffc0000005</Data>


<Data Name="BugcheckParameter2">0xfffff8023eaefd1e</Data>


<Data Name="BugcheckParameter3">0xfffffa0055386b58</Data>


<Data Name="BugcheckParameter4">0xfffff8022b4a9920</Data>


<Data Name="SleepInProgress">0</Data>


<Data Name="PowerButtonTimestamp">0</Data>


<Data Name="BootAppStatus">0</Data>


<Data Name="Checkpoint">0</Data>


<Data Name="ConnectedStandbyInProgress">false</Data>


<Data Name="SystemSleepTransitionsToOn">0</Data>


<Data Name="CsEntryScenarioInstanceId">0</Data>


<Data Name="BugcheckInfoFromEFI">false</Data>


<Data Name="CheckpointStatus">0</Data>


<Data Name="CsEntryScenarioInstanceIdV2">0</Data>


<Data Name="LongPowerButtonPressDetected">false</Data>


</EventData>


</Event>


xoxo

 

[phillpower2]

I'd attach crash logs etc. if it seemed like anyone would ever read them

Be happy to take a look if you would be so good as to see POSTING INSTRUCTIONS - Please read before posting in this section

For just uploading dmps.

1. Copy any dmp files from C:\Windows\Minidump onto the desktop.
2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.
3. Upload the zip folder using the Attach button, bottom left of the dialogue input box

 

[AGenericFool]

Be happy to take a look if you would be so good as to see POSTING INSTRUCTIONS - Please read before posting in this section

For just uploading dmps.

1. Copy any dmp files from C:\Windows\Minidump onto the desktop.
2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.
3. Upload the zip folder using the Attach button, bottom left of the dialogue input box

Hey, thanks for the offer.

In the first post in this thread is an older dump and eventviewer logs from me attached.
Here I'll also attach my most recent minidumps and eventviewer logs, only errors and critical errors.

Thanks in advance, tell me if you need any more info, I'm still betting on faulty drivers or something, if you find something and it's not as obvious as "roll back driver xy" I would greatly appreciate it if you would roughly point me to somewhere that helps me resolve the problem at hand.

xoxo

 

[phillpower2]

Thanks in advance, tell me if you need any more info, I'm still betting on faulty drivers or something,

You are most welcome but can I ask that if you still have Driver Verifier enabled that you disable it.

Three crash dmps there but only one lot of drivers flagged up, what they are and how we deal with them here

The Brave browser got a mention in one of the the other dmps but that was most likely down to driver verifier.

 

[AGenericFool]

@phillpower2 Thanks for trying either way

Yeah by now I already disabled driver verifier since those three were from not being able to start up, due to driver verifier.

I expect many here are american including you and I'm european, so it's the mdidle of the night here and I just wanna note that it might be like at elast a day before I'll write another answer you'll read in time.

But I'll update/replace that driver and do some "stress testing" to see if the issues are fixed.

If not, I will attach minidumps and event viewer logs regarding the new crashes.

You can add this to the next message after my next crashdumps, if you want, but I just want to make sure, since you said "only one lot of drivers flagged up", but on the link there is only one driver to see "Driver for Qualcomm Atheros CB42/CB43/MB42/MB43 Network Adapter" and not "lots of drivers". Is there like a link on there to the other flagged drivers that I'm missing, should I update/roll them back, or should I not worry about them for now?

xoxo

 

[AGenericFool]

Hey @phillpower2 it uh still does the thing, meaning under high load, playing 5min Tarkov on a bigger map, it crashes seemingly randomly. After rolling back and updating the "Driver for Qualcomm Atheros CB42/CB43/MB42/MB43 Network Adapter".

I've attached the dump regarding that and the uptodate eventviewer logs.

 

[phillpower2]

There are no drivers flagged up nor was a particular process list as being the cause in your latest crash dmp.

Re enable DV to see if it flushes out a problem driver, the Atheros again perhaps.

Regarding Event Viewer, you will always get Windows errors of some sort and the only ones that you should be concerned with are the Critical ones, these are for the likes of error 41 which in turn tends to be associated with a computer turning itself off before Windows has been allowed to fully shutdown first.

 

[AGenericFool]

@phillpower2 Btw Thanks for the help so far

So I reenabled DV and it did not give me any non-signified(? don't knwo the translation) drivers and thus went into the cycle of starting, trying to play and crashing.

I've attached the crash dumps.

The first one (time wise) was after getting into the "lobby" of the game Tarkov, going into loading for a raid (map) crashed, second one was crashing during PC startup directly, third one was trying to open the launcher for Tarkov which caused the BSOD and fourth one was on startup again. None of them during the BSOD gave me a faulty driver at the bottom and yeah you should be able to see the BSOD messages in the dumps I suspect. All 4 BSODS, but idk why only two crashdumps got generated.

Can gladly generate more this way if needed. Or whatever else might help.

Any ideas for fixes? Should I just take a day, copy everything and reset reset the system, like fully truly wipe it all? Or do you think this is reasonably solvable?

Kind regards

 

[AGenericFool]

@phillpower2 Hey uh I could not resist trying another round, so heres another Crashdump

 

[phillpower2]

This a quick reply as I have an early start so need to call it a day now.

First crash was clearly Windows Defender related but the second pointed towards nothing, off to bed now but will leave you with the following to do;

Download then run the Windows All in One Repair tool from here, disregard the malware guidance but follow the other steps to the letter and in particular ensuring that you first create a new restore point and perform a proper Windows clean boot before running the repair, details for the clean boot here.

 

[AGenericFool]

@phillpower2 Will do, thanks and good night

 

[AGenericFool]

@phillpower2 Quick update: It did not work

I did everything to the letter, did the repair with all options ticked, I saw it find a few things and tried a round afterwards. It crashed after barely 2min to desktop without warning, tried again and it BSODS after 2min, crashdump is attached.

Also yes I have already tried reinstalling it etc. and just made a Windows Defender exception to be sure.

Any other realistic ideas/suggestions?

 

[phillpower2]

Again not driver related and being that it was a repeat memory compression issue it suggests that this is hardware as opposed to software related, the RAM and storage devices need to be checked, we need to get some further info first.

Can you post the brand and model name or number of the power supply (PSU).

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

 

[AGenericFool]

@phillpower2 First off, would the game pretty often crashing to desktop with an error message not suggest it is not a hardware instead of a software problem?

My PSU is an Thermaltake TR2-530AH2NSW 530 Watt

And here is my speccy, but I noticed some processes etc. are listed in german, so if you want me to redo it wafter changing system language to english, just tell - http://speccy.piriform.com/results/BG28ywd3H8nX7yVWEMInv14

Also I already checked the RAM and Storage using the windows tools for them, if you meant that.

 

[phillpower2]

My PSU is an Thermaltake TR2-530AH2NSW 530 Watt

There are a few things of note in Speccy but the PSU is the most important issue to mention, released back in 2013, not even Bronze efficiency rated, only had a three year warranty period and even when new could only produce 456W which is not enough to support your GPU let alone the additional storage drives and screen that you have hooked up, no wonder you are having problems.

You need a Gold efficiency rated 550W or above PSU from a proven brand such as the Corsair RM range, EVGA or Seasonic, kind of ironic that your present PSU is named Hamburg when all the time that you use it you are playing Russian Roulette.

Important note, before making any purchase see if you can borrow an appropriate PSU to swap in for testing or alternatively get the PC checked by a local tech, the poor quality PSU may have damaged your hardware and the GPU being the most power hungry they tend to suffer first and the most.

Always try to provide independent info to support what I advise, your present PSU was rated as Tier D • Recommended only for very cheap, iGPU systems

 

[AGenericFool]

@phillpower2 First off thanks for all the time invested. Yeah so I had this talk before and frankly I don't agree that it is the problem in the slightest. Long story short yes I know it's an old PSU, but before buying the parts I calculated that it can withstand/provide the power usage spikes of the RX590 with the rest of the system and I'm not about to fork over min. 150€ for or a new PSU, otherwise I would have already done so.


But mainly I don't think it is the issue since when I upgraded my system last year to the parts it has now, there were no problems at all, last Tarkov "season" which has almost exactly the same PC requirements as this season, I had no problem playing the biggest map with high FPS on high settings etc. except for the potential circumstance that the PSU fried itself in the meantime it makes no sense that it would be the problem.


But yes I already know I should/will replace it ~ "soonish"² and i don't think I got a PSU laying around that could work so I'll look into what you suggested there.


In the meantime you could humour me. So since running the PC repair ~ish I noticed(!) no more "startup" errors, BSODS when starting browser after startup for example and I downloaded some other games that are pretty "power" hungry, tested a lil and they seemed to cause no BSODS.


Meanwhile I got a reply in the Tarkov forums where I was seeking help at the same time, with even less success than I had here, I mean without you I'd be talking to the void, I'll attach the message at the end. They said it was a common issue with AMD cards.


But here's the catch where you might be able to help, long story short² I tried this before, what they rec, and depsite having an AMD card it made my PC unable to startup normally. So I had to use safe mode, thing is AMD won't let me reinstall their driver pack or the "adrenaline program" that acts like it while in safe mode, I tried everything my small limited mind could think of. And a PC recovery was not able to fix it/make the GPU drivers as they were either. So luckily I had all stuff backed up since I was afraid of this and had to reset my PC.


Got any ideas how I could prevent that, if I were to try what the devs were telling me to do again. Like if it ****s with my GPU running, whyever tf essentially deleting nvidia driver scraps would do that, for example how I can get those AMD drivers to reinstall under safe mode afterwards.



Here's what they wrote me:

This is a known issue and we are working on it right now.
To solve the problem yourself, please, follow the next steps:


1. Check if the monitor is connected to the integrated graphics card.


2. Close all running programs.


3. Install Display Driver Uninstaller: https://www.guru3d.com/files-details/display-driver-uninstaller-download.html.


4. Launch the program.


5. In the Options window that appears, clear all the checkboxes except those in the "NVidia Specific Options" section.


6. The checkboxes in the "NVidia Specific Options" section should be left as is: all except Remove PhysX are highlighted.


7. Click "Close" in the "Options" window.


8. In the main program window choose "GPU" in the "Select device type" line.


9. In the line "Select device" select "NVidia".


10. Press "Clean and restart" button.


11. Wait until the program finishes. The program will automatically restart your computer upon completion.


Please, tell us if the problem wasn't solved.


Thank you for contacting us!
If we answered your questions, please close this request and rate quality of our support service.
Respectfully yours, the Escape from Tarkov support service.

 

[phillpower2]

In the meantime you could humour me. So since running the PC repair ~ish I noticed(!) no more "startup" errors, BSODS when starting browser after startup for example and I downloaded some other games that are pretty "power" hungry, tested a lil and they seemed to cause no BSODS.

We have solved one problem a least but when it comes to the PSU I`m out I`m afraid, you have been provided with conclusive proof by myself that was subsequently backed up by the independent PSU test results, additional info below just in case anyone doubts the facts


If the problem is purely with the Tarkov game we cannot legally help due to copyright restrictions, stick with the legitimate forum.

2013 PSU review here

GPU specs here and here say minimum of a 500W PSU is required, this only for the GPU and does not make any allowances for the additional hardware that you have hooked up, if you have the Nitro version of the card things are worse still as it requires two supplemental power dongles from the PSU and the PSU that you have while it does have two such supplemental power dongles they come from the one cable split into two feeds which is something that wouldn`t fly with modern quality brand PSU manufacturers.