recovering an abandoned laptop, bitlocker issues

  • Hi there and welcome to PC Help Forum (PCHF), a more effective way to get the Tech Support you need!
    We have Experts in all areas of Tech, including Malware Removal, Crash Fixing and BSOD's , Microsoft Windows, Computer DIY and PC Hardware, Networking, Gaming, Tablets and iPads, General and Specific Software Support and so much more.

    Why not Click Here To Sign Up and start enjoying great FREE Tech Support.

    This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  • Hello everyone We want to personally apologize to everyone for the downtime that we've experienced. We are working to get everything back up as quickly as possible. Due to the issues we've had, your password will need to be reset. Please click the button that says "Forgot Your Password" and change it. We are working to have things back to normal. Emails are fixed and should now send properly. Thank you all for your patience. Thanks, PCHF Management
Status
Not open for further replies.
R

Ranch 44

PCHF Member
Jul 3, 2023
1
0
70
I've inherited a Dell Latitude 7430 with W10 that has Bitlocker installed. I have no documentation at all, so no recovery passwords.

I want to format and re-install Windows with no Bitlocker. I've gone to BIOS and made the USB with the install the first boot option, and that works. But when following the prompts to install, when I am asked what drive to format the option area is empty. It suggests loading drivers.

I have gone to Command Prompt and am able to see the C: drive and it's four partitions there.

I can see the Bitlocker ID in Command Prompt but the password does not display.

I'm at a loss how to get Windows to install. Help? Please?
:)
 
Forum Rule 13
13. We will not assist with recovery of or figuring out of PINs or 2FA codes for any reason.
Click to expand...

you could always replace the drive.
it would be a good chance to go SSD if not already, and increase capacity, plus ensure there is no crap or issues on the current drive.

looks like the 7430 range is not even a year old yet so worth the resources.

the whole idea behind BitLocker is to stop access to the drive if the laptop is 'stolen'.
obviously not in this case, but BitLocker doesn't know that. :)
 
Status
Not open for further replies.
Top Bottom