Razer Blade 15 not working

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Andrew2022

Andrew2022

PCHF Member
Mar 24, 2022
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I recently bought a Razer Blade 15 (2021 edition) with a i7 and RTX 3080 off of Ebay (the seller is a physical company that sells refurbished stuff that’s tested, already contacted them about this)
I received it today and was shocked to see it did not boot up normally. Every time I open it it shows the razer logo and a loading icon for like 4 seconds, then the screen turns black but the laptop is still on (keyboard lit and fans on). I tried reinstalling windows. After I connected the windows media stick I managed to get into windows and saw that it lacks some stuff, like half the memory (it only shows 500gb), no internet adapter and no video card. I tought thats weird. I tried resetting the laptop but the problem persisted. Furthermore, if I leave it for an hour or so then the problem with the black screen appears again, and I have to insert the multi media stick.
If someone can help me . Already contacted razer and the ebay seller ab this, expecting a response
 
g'day Andrew and welcome to the forum.

where to start - so many red flags!

refurbished..... how? was it damaged and repaired, was it just out-of-date stock, an insurance claim - who knows, probably not even you, so there is no history trail that you can follow.

buying off ebay - always "buyer beware" for me, but the company should be trustworthy (but may aren't).
as long as you do your due diligence by checking the reviews and Googling the seller as much as you can.

do you know the laptops age - wonder if it still has manufacturers warranty?

not sure how much help Razer will be once they know it's a refurb off eBay, but hey - let's see if they step up.

biggest (and best) chance is simply to get the seller to take it back.
looks like it was falsely advertised as in you haven't received a unit with the specs outlined in the advert, and of course, it doesn't work!
either are grounds for instant, unquestioned refund, repair or replace in Australia with our consumer laws.
 
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