Random Windows 10 Complete Powerdown.

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XPGDS

XPGDS

PCHF Member
Jan 28, 2017
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Preston Lancs
Hello there over the past few days I keep having this issue, the PC will completely fully power off on its own, there is no error message or bsod.

It mainly seems to be happening when I'm playing games.

My pc specs are,
AMD FX-4300
Gigabyte 970A-DS3P Rev .02
16GB DDR3 Kingston Fury HyperX 1866Mhz
4GB Asus Nvida GTX 970 Strix OC

The temps when I'm gaming seem to max about 60-65c the limit on afterburner is 85c and power limit is 110 which it never go's near so I cant see it being a overheating issue.

Any help would be appreciated thank you.
 
Even though you don't believe it's an overheating issue it's always good to clheck the fans & vents to see if there's any dust or dirt which needs removing.
 
Hello XPGDS,

The maximum safe operating temperature of your CPU is 70.5°C, if it gets as high as this the thermal trip should kick in and shut the computer down to protect the CPU.

Can you post the brand and model name or number of the PSU for us.

Please take expanded screenshots and only use the method below to attach them.

Download Speedfan from here and install it. Once it's installed, run the program and post here the information it shows. The information I want you to post is the stuff that is circled in the example picture I have attached.

If you are running on a vista machine, please go to where you installed the program and run the program as administrator.


speedfan.png


(this is a screenshot from a vista machine)


Download then run HWMonitor and post a screenshot so that we have a comparison to the Speedfan results, details from here


To capture and post a screenshot;

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start...all programs...accessories...paint....left click in the white area ...press CTRL + V...click on file...click on save...save it to your desktop...name it something related to the screen your capturing... BE SURE TO SAVE IT AS A .JPG ...otherwise it may be to big to upload... Click on the More Reply Options tab then after typing in any response you have... click on Upload a File...desktop...find the screenshot.. click on add reply like you normally would.

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.
 
phillpower2 said:
Hello XPGDS,

The maximum safe operating temperature of your CPU is 70.5°C, if it gets as high as this the thermal trip should kick in and shut the computer down to protect the CPU.

Can you post the brand and model name or number of the PSU for us.

Please take expanded screenshots and only use the method below to attach them.

Download Speedfan from here and install it. Once it's installed, run the program and post here the information it shows. The information I want you to post is the stuff that is circled in the example picture I have attached.

If you are running on a vista machine, please go to where you installed the program and run the program as administrator.


speedfan.png


(this is a screenshot from a vista machine)


Download then run HWMonitor and post a screenshot so that we have a comparison to the Speedfan results, details from here


To capture and post a screenshot;

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start...all programs...accessories...paint....left click in the white area ...press CTRL + V...click on file...click on save...save it to your desktop...name it something related to the screen your capturing... BE SURE TO SAVE IT AS A .JPG ...otherwise it may be to big to upload... Click on the More Reply Options tab then after typing in any response you have... click on Upload a File...desktop...find the screenshot.. click on add reply like you normally would.

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.
Click to expand...
Hello there thanks for the reply.

My PSU is a ACE PSUACE750BR , ( not the best ) could do with upgrading tbh.

The screenshots you asked for are below.

842ec9db471431f8f76986c0b4214097.png


1203127246f2f806bbb37d5beadc37df.png

9eda6a128929b8836f32d72d8fcf37c8.png


Thanks.
 
Sorry but got to be blunt that PSU is junk, not going to harp on because it is not helpful to anyone so would just ask that you read the canned text below.
There are a couple of different versions of the 4GB Asus Nvidea GTX 970 Strix OC, can you post a link to the version of your card so we can take a look.

Points of note in your screenshots,

The +12V rail on the PSU is on the low side, it should not go below 11.400V or problems will occur.
You have high CPU usage for a computer that is doing nothing

Your computer is not under any load so the above readings will change dramatically when it is

Please note that there is one thing that is possibly worse than using a known poor quality brand of PSU and that is using one that is unheard of, for brands of PSU to trust and brands to avoid please refer to the two attached links here and here

PSU database here

Before purchasing a new PSU it is advisable that you measure the dimensions of the present PSU and ensure that the new PSU has the correct power connections for the MB, HDDs, optical drives, FDDs or add on cards such as a video card if one is fitted.
 
phillpower2 said:
Sorry but got to be blunt that PSU is junk, not going to harp on because it is not helpful to anyone so would just ask that you read the canned text below.
There are a couple of different versions of the 4GB Asus Nvidea GTX 970 Strix OC, can you post a link to the version of your card so we can take a look.

Points of note in your screenshots,

The +12V rail on the PSU is on the low side, it should not go below 11.400V or problems will occur.
You have high CPU usage for a computer that is doing nothing

Your computer is not under any load so the above readings will change dramatically when it is

Please note that there is one thing that is possibly worse than using a known poor quality brand of PSU and that is using one that is unheard of, for brands of PSU to trust and brands to avoid please refer to the two attached links here and here

PSU database here

Before purchasing a new PSU it is advisable that you measure the dimensions of the present PSU and ensure that the new PSU has the correct power connections for the MB, HDDs, optical drives, FDDs or add on cards such as a video card if one is fitted.
Click to expand...

Ok thank you I did mention above that the PSU wans't very good so I will have to buy a another decent one, my GPU is this one, https://www.asus.com/uk/Graphics-Cards/STRIXGTX970DC2OC4GD5/

Thanks.
 
No problem, the output and quality of PSU you should be looking at here

The video card at your link requires an 8 pin pcie connection to power it something that the ACE PSUACE750BR PSU is shown not to have, can I ask if that is correct and if so how has the card been getting its power.
 
phillpower2 said:
No problem, the output and quality of PSU you should be looking at here

The video card at your link requires an 8 pin pcie connection to power it something that the ACE PSUACE750BR PSU is shown not to have, can I ask if that is correct and if so how has the card been getting its power.
Click to expand...

Yes that is correct the psu only has a 6pin, its on one off those 6 to 8pin pci adaptors.
 
That in itself will cause problems as an 8 pin pcie cable is designed to supply up to 150W of power whereas a 6 pin pcie cable is only 75W.

Now that we know your card is definitely an 8 pin pcie connection a change of recommended PSU will be required EVGA PSU 500W B BRONZE - 100-B1-0500-K3 has two 6+2 pcie connectors one of which you should use for the GPU, the Corsair only has two 6 pin pcie btw.
 
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