I have brand new HP Laptop Windows 10 64 bit 128 SSD. It freezes up random no specific site. It only freezes up when iam on a site. It never freezes up when iam not a site. I have to do a hard shutdown by holding the power button everything freezes up even the mouse cursor, i tried waiting several minutes still nothing. I have tried many things from online, none work. Some have suggested try power management i have hibernate, sleep, fast boot all unchecked i even have AHCI installed and active. Iam lost on what to do. Thank,s Chuck
Solved random freeze
- Thread starter chuck davis
- Start date
-
Hi there and welcome to PC Help Forum (PCHF), a more effective way to get the Tech Support you need!
We have Experts in all areas of Tech, including Malware Removal, Crash Fixing and BSOD's , Microsoft Windows, Computer DIY and PC Hardware, Networking, Gaming, Tablets and iPads, General and Specific Software Support and so much more.
Why not Click Here To Sign Up and start enjoying great FREE Tech Support.
This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More. -
Hello everyone We want to personally apologize to everyone for the downtime that we've experienced. We are working to get everything back up as quickly as possible. Due to the issues we've had, your password will need to be reset. Please click the button that says "Forgot Your Password" and change it. We are working to have things back to normal. Emails are fixed and should now send properly. Thank you all for your patience. Thanks, PCHF Management
- Status
has it done this from day 1?
what's the most recent changes: windows updates, new software installed, extra hardware added?
if it's only when on a site, maybe it's browser based.
what's your browser? check for updates?
try starting it in safe mode, that is, with any extensions/add-ons disabled.
try another browser.
let us know how that goes.
what's the most recent changes: windows updates, new software installed, extra hardware added?
if it's only when on a site, maybe it's browser based.
what's your browser? check for updates?
try starting it in safe mode, that is, with any extensions/add-ons disabled.
try another browser.
let us know how that goes.
Hi Bruce yes it has did freeze up first day i got it, only a month old. It was originly Windows 10 in S mode. I scrapped the S mode i installed
Firefox Browser i will disable all add ons, i have No Squint Plus, U Block, DuckDuckGo. As far as updates i just download them all. I will try the safe mode. Like i say i only get random freeze when iam on a site. I can mess around on this computer all day without going on a site it will never freeze then. I even did a reset Windows 10 the same exact thing no luck. I never download or play any games. just downloaded basic things like Ccleaner, Speccy, Super Anti Spyware my antivirus is Windows Defender. I have read online SSD could cause freezing but i did all things according to what they say still nothing. It will freeze up so bad on a site i cant move mouse cursor and i wait still nothing i wind up having to do hard reset once i boot back up every thing is fine again. My skill level is about average on a computer, i just no the basics is all.
Thank,s Chuck
Firefox Browser i will disable all add ons, i have No Squint Plus, U Block, DuckDuckGo. As far as updates i just download them all. I will try the safe mode. Like i say i only get random freeze when iam on a site. I can mess around on this computer all day without going on a site it will never freeze then. I even did a reset Windows 10 the same exact thing no luck. I never download or play any games. just downloaded basic things like Ccleaner, Speccy, Super Anti Spyware my antivirus is Windows Defender. I have read online SSD could cause freezing but i did all things according to what they say still nothing. It will freeze up so bad on a site i cant move mouse cursor and i wait still nothing i wind up having to do hard reset once i boot back up every thing is fine again. My skill level is about average on a computer, i just no the basics is all.
Thank,s Chuck
I tried different browser ( Comodo Ice Dragon ) disabled all my addons. I no nothing about updates. Still same problem.
Thank,s Chuck
Thank,s Chuck
I’m thinking it may be malware on your system.
What scans have you tried: MalwareBytes, adaware, to name a couple.
What scans have you tried: MalwareBytes, adaware, to name a couple.
I have did Antivirus scan ( Windows Defender ) and ( Super Anti Spyware ) both show good . I dont go to any bad sites. Of course that means nothing at all. One can get malware on any sites. I go to local news sites, drag racing site ( Pinterest ) You Tube, just regular sites i went to many trying to find out about this random freeze. I have Virtual Box with Linux Mint 19.3 on there when i go to Virtual Box Linux Mint i can go to any site it wont random freeze never. Thank,s Chuck
In windows open an Admin Command prompt and copy and paste the following command
Copy and Paste the information into the next post
Go into Windows Explorer and right click on the Drive that has Windows installed
Select Properties
Look for free space and let us know how much is available
Copy and Paste the information into the next post
Go into Windows Explorer and right click on the Drive that has Windows installed
Select Properties
Look for free space and let us know how much is available
Last edited:
The proper command is just like it state in Post #7 and #11
notepad C:\WINDOWS\system32\drivers\etc\hosts
not
C:\WINDOWS\system32\drivers\etc\hosts
notepad C:\WINDOWS\system32\drivers\etc\hosts
not
C:\WINDOWS\system32\drivers\etc\hosts
good find and fix.
while some of the services you have disabled would be nice to have still going, they are by no means mandatory, and this way, your PC is back to normal.
if you want to get to the actual culprit, you could enable one at a time until the issue repeats, then you'll know the service responsible and that should identify the program/company at fault.
while some of the services you have disabled would be nice to have still going, they are by no means mandatory, and this way, your PC is back to normal.
if you want to get to the actual culprit, you could enable one at a time until the issue repeats, then you'll know the service responsible and that should identify the program/company at fault.
- Status