Solved Question Monitor turns off for a few seconds when G-Sync is on

[zhiend]

Hi, I have a problem with the new Philips 279M1RV/00 monitor I bought recently. In general, it is fine, but I have one problem - if g-sync is on, sometimes in games, the screen just turns off for a few seconds and then turns back on as if nothing happened (no system messages on the screen), but the game continues, I can hear the sounds, can move, etc., ie, the problem is not a freeze the game. This occurs randomly, sometimes can be every 5 minutes, and sometimes with a gap of an hour or more. I've tried changing the DP 1.4 cable, reinstalling the monitor driver and GeForce Experience, and also setting a min V Rate via CRU (30/40/45/50/60 Hz - 144Hz). But none of that has helped. Brief info about my PC on the screenshot, Nvidia driver version: 531.79.

Maybe someone knows how this can be solved? Should I return it? Tomorrow is the last day I can do that. Thank you!

 

[Rustys]

Diagnosing would take a few day past the return date that you have stated.

Maybe someone knows how this can be solved? Should I return it? Tomorrow is the last day I can do that. Thank you!

Several things can be attempted yet may take a while let us know what you which to do.

Several things could be causing.
Power
Drivers
configuration (game or system)
Monitor
GPU

How long has this been happening?

Something that just started or came on over time.

 

[Rustys]

So other can assist let get a speccy report.

Do not forget to post the make and model of the PSU if this is a desktop.

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

 

[zhiend]

Diagnosing would take a few day past the return date that you have stated.



Several things can be attempted yet may take a while let us know what you which to do.

Several things could be causing.
Power
Drivers
configuration (game or system)
Monitor
GPU

How long has this been happening?

Something that just started or came on over time.

Today is the 13th day since I bought it, but I found this problem only 3 days ago because before that I simply forgot to turn on g-sync in the nvidia control panel

Here is the link: http://speccy.piriform.com/results/FZ6jDAPqT5O87poVwxpLo6v

I don't see any information about the PSU here, so in case I have a Corsair CS650M, I think it is enough for my hardware

 

[Rustys]

I don't see any information about the PSU here, so in case I have a Corsair CS650M, I think it is enough for my hardware

There should be a sticker on the PSU showing the make and model. Just to confirm the proper PSU.

Example

 

[zhiend]

There should be a sticker on the PSU showing the make and model. Just to confirm the proper PSU.

I've already said the model - Corsair CS650M, I need to disassemble half of the PC to get the power supply and take such a photo. Here's a reference photo from the internet, I have one just like this

 

[Rustys]

Other may have more to state.

Thank you for the confirmation the PSU.

With gamming PCs that use a discrete display card suggest getting a gold efficiently or better.

For your information

Which power supply do you need?

1. Power supply requirements for desktop PCs Note that the following only applies to desktop PCs. Power supplies for laptop PCs are always designed with the correct Wattage. The power supply is a v...

support.lumion.com

Have you tried reinstalling the driver and even downgrading using the DDU?

Display Driver Uninstaller (DDU) download version 18.0.8.4

Download Display Driver Uninstaller (DDU) - Remove AMD/NVIDIA/INTEL Graphics Drivers Cleanly - DDU is a driver removal utility that helps you completely uninstall AMD/NVIDIA graphics card drivers and packages from your system, leaving no leftovers behind, including registry keys, folders, files...

www.guru3d.com

 

[zhiend]

Other may have more to state.

Thank you for the confirmation the PSU.

With gamming PCs that use a discrete display card suggest getting a gold efficiently or better.

For your information

Which power supply do you need?

1. Power supply requirements for desktop PCs Note that the following only applies to desktop PCs. Power supplies for laptop PCs are always designed with the correct Wattage. The power supply is a v...

support.lumion.com

Have you tried reinstalling the driver and even downgrading using the DDU?

Display Driver Uninstaller (DDU) download version 18.0.8.4

Download Display Driver Uninstaller (DDU) - Remove AMD/NVIDIA/INTEL Graphics Drivers Cleanly - DDU is a driver removal utility that helps you completely uninstall AMD/NVIDIA graphics card drivers and packages from your system, leaving no leftovers behind, including registry keys, folders, files...

www.guru3d.com

I tried reinstalling the monitor driver, but I don't downgrade it using DDU because actually, the latest monitor driver is 1.0.0.0, so I guess that won't do anything, it looks like the Phillips never updated it

 

[phillpower2]

Couple of observations;

I have a Corsair CS650M, I think it is enough for my hardware

Was an ok PSU, ten years ago when it was released, only had a three year warranty and should have been well replaced by now.

2013 Corsair CS Series Modular 650 W Review

RAM
32,0ГБ Dual-Channel DDR4 @ 1665MHz

Size: 16384 MBytes
Manufacturer: G.Skill
Max Bandwidth: DDR4-2132 (1066 MHz)
Part Number: F4-3600C18-16GTZR
SPD Ext.: XMP

The RAM is not appropriate for your CPU, AMD state here up to 2667MHz and if you have XMP or DOCP enabled the RAM will get auto OCd past what the CPU can handle and the PC fall over.

Go into the BIOS, disable XMP and then manually set the RAM to run at 2667MHz and the voltage to 1.35V.

Operating System
Майкрософт Windows 11 Pro 64-bit
Computer type: Desktop
Installation Date: 22.04.2023 15:55:14

Windows is shown to have been clean installed not too long ago but as is so often the case the procedure was not done correctly as in Windows was allowed to update before any system drivers were installed and when any system drivers were installed they were not installed in the correct order.

Not a problem at this time but will become one further down the line.

Partition 1
Partition ID: Disk #1, Partition #1
Disk Letter: C:
File System: NTFS
Volume Serial Number: 8451037A
Size: 150 GB
Used Space: 78 GB (52%)
Free Space: 71 GB (48%

The partition should really have been 250GB or above, Windows is just going to keep on growing and growing rather than new versions being release every couple of years, 11 will become 12 and just be installed as a major update rather than you having to clean install using an ISO.

I suspect that the new screen is fine and the problem being experienced is caused by old and weak hardware that has not been correctly configured.

 

[Rustys]

I tried reinstalling the monitor driver,

The DDU is for the Display Driver has nothing to do with the Monitor.

The program is used to uninstall the Display Card Driver and software so you can install the driver without conflicts.

 

[zhiend]

Was an ok PSU, ten years ago when it was released, only had a three year warranty and should have been well replaced by now.

I meant that its wattage is enough for my hardware. It may have been released 10 years ago, but I bought it 5 years ago as a new one, сould it really be the problem? I actually plan on upgrading my system soon, I've just been thinking for a few months about whether to put together a new PC with a rtx 4090 or a laptop (laptop for me anyway because I travel a lot and want to be able to play, although I know that the 4090 for leptops is almost 2 times weaker than the desktop version), of course the ideal option would be to buy both options, but it is too expensive

The RAM is not appropriate for your CPU, AMD state here up to 2667MHz and if you have XMP or DOCP enabled the RAM will get auto OCd past what the CPU can handle and the PC fall over.

Hmm, yes, I have XMP enabled. But honestly, this was never a problem with my previous FHD monitor

Go into the BIOS, disable XMP and then manually set the RAM to run at 2667MHz and the voltage to 1.35V.

Okay, I'll try, thanks

Windows is shown to have been clean installed not too long ago but as is so often the case the procedure was not done correctly as in Windows was allowed to update before any system drivers were installed and when any system drivers were installed they were not installed in the correct order.

Hmmm, I'm not sure I understand you. Do you mean that when I install Windows I don't have to let the system update automatically? And what is the correct order?

The partition should really have been 250GB or above, Windows is just going to keep on growing and growing rather than new versions being release every couple of years, 11 will become 12 and just be installed as a major update rather than you having to clean install using an ISO.

I know, I just usually don't have enough storage, I need to buy another SSD

I suspect that the new screen is fine and the problem being experienced is caused by old and weak hardware that has not been correctly configured.

Well, I hope so

 

[zhiend]

The DDU is for the Display Driver has nothing to do with the Monitor.

The program is used to uninstall the Display Card Driver and software so you can install the driver without conflicts.

Hmm, I see. Do I need to do that?

 

[zhiend]

By the way, I saw a recommendation on the Internet that in addition to turning on G-Sync also still need to turn on V-Sync in the panel Nvidia, is this true? As far as I understand G-Sync can't work above the refresh rate of the monitor and if fps is higher, there may be problems because of this. Sorry if this is nonsense, I really don't understand much about it. At first, I even thought it helped, I played for several hours and everything was fine, but still no, the monitor went out again. Just now I also set the fps limit to 140, maybe this will help, although I doubt it

 

[phillpower2]

It may have been released 10 years ago, but I bought it 5 years

The PSU is still out of warranty and should have been replaced before now in any event, it is also too weak for the spec of your build.

How have things been since you disabled XMP.

Hmmm, I'm not sure I understand you. Do you mean that when I install Windows I don't have to let the system update automatically? And what is the correct order?

Once Windows has been clean installed you must then install first the MBs chipset drivers, then the storage/SATA drivers and third the graphics drivers, the drivers can either come from a disk provided by the motherboard manufacturer ** or downloaded from their site and saved to a flash drive etc, this is a must and Windows should not be allowed to check for updates before it has been done as more often than not Windows installs the wrong drivers or in the incorrect order and this can cause all sorts of problems.

** For OEM computers/notebooks such as Acer, Dell, HP and Lenovo etc you must only download drivers from their support page, OEMs may sometimes redirect users to a third party site such as AMD or Nvidea to obtain the latest drivers for their GPUs, this tends to be for high end gaming notebooks and desktops though.

 

[zhiend]

The PSU is still out of warranty and should have been replaced before now in any event

I'll update it when I build a new computer, but is 5 years a long time for a PSU? And why do you say it's too weak for my system? The PSU calculator on the internet says that even a 500W PSU would be enough for my system, so 650 is even more than necessary

How have things been since you disabled XMP.

Unfortunately, it didn't help. I disabled XMP and didn't even select the memory frequency manually, but just set it to the default (2133 MHz), but even that didn't help

Once Windows has been clean installed you must then install first the MBs chipset drivers, then the storage/SATA drivers and third the graphics drivers, the drivers can either come from a disk provided by the motherboard manufacturer ** or downloaded from their site and saved to a flash drive etc, this is a must and Windows should not be allowed to check for updates before it has been done as more often than not Windows installs the wrong drivers or in the incorrect order and this can cause all sorts of problems.

I see, thanks for the advice, I'll try that next time

 

[phillpower2]

I will offer up the below and then leave you with it, no point in me hanging around when you are not taking onboard what has been advised

I'll update it when I build a new computer, but is 5 years a long time for a PSU?

Your computer to do with as you see fit and for our part we have advised you that you need an appropriate PSU, the PSU was manufactured ten years ago and even if you only purchased it five years ago as has already been advised the PSU is years out of warranty.

And why do you say it's too weak for my system?

Corsair do make some good PSUs but they must be used for what Corsair say that they are good enough for, the below is what Corsair advised here the type of use that their CS Gold range of PSU be used for.

CS Series™ Modular power supplies are ideal for basic desktop systems where low energy use, low noise, and simple installation are essential.

Note the word basic, your PC is anything but basic and the proof that even an out of the box new CS 650M would not be appropriate is the recommended use + the miserly three year warranty, any gaming rig must have a PSU that has a minimum of a seven year warranty period with a ten year warranty being more preferable.

The PSU calculator on the internet says that even a 500W PSU would be enough for my system, so 650 is even more than necessary

It is the card manufacturer that is expected to honour any warranty should the card break, not a PSU calculator or some faceless person on the internet that says that it is ok to ignore any minimum PSU requirements specified by the GPU manufacturer.

MSI say here a minimum of a 500W PSU so that blows the quoted 360W right out of the water, the info in your pic also recommends a junk PSU that should not be used anywhere near any add on GPU, the recommended PSU is in fact so bad that it is rated as – Tier F • Replace immediately

Fwiw, the GPU needs to be tested using an appropriate spec of PSU, you will not know if the weak PSU has damaged the video card if you don`t.

In addition to the above, the CPU is not on the AMD support list as it does not meet the minimum platform or security requirements.