Query

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Tessa Kirk

PCHF Member
Apr 10, 2017
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Hello and thank for allowing me to join. I have a rather mundane question regarding Facebook. I have some disabilities and find sites such as FB a Godsend as it keeps me "connected". The last three days all i get is "buffering" when I click on FB. I have tried everything that my limited knowledge allows but i am now at a loss what to do. I can get it on my phone and laptop.
Regards
Tessa
 
Hello folks :)

Can I ask what browser you are using on the computer that has the problem and if you are using the same browser and anti virus protection on the notebook that has no buffering issues.

1.Press the Windows key then type in cmd (do not press Enter)
2.In the search results that come up, right click “cmd” and run as administrator, when the screen flashes and asks for permission, accept it.
3.In the command prompt type in ipconfig /flushdns (or right click and paste it to the command prompt) then press Enter.
You should then see a dialog box saying successfully flushed resolver cache, if so you are done post back with an update.
 
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Always accessed FB via Google but can't now but seems OK with IE. Will try your instructions and get back
Thank you
 
Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

The last part of each URL is randomized, so only people you provide with the URL will be able to find your profile.
 

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Tessa Kirk said:
Sorry, what am I down loading?
Click to expand...



Step 1: Speccy Scan.

  • Please go here and download Speccy.
  • Install and run the program.
  • Upon Completion:
  • Hit File
  • Publish Snap Shot
  • A link will appear, post that link.

Step 2: MiniToolBox Scan


Please download MINITOOLBOX and run it.

Checkmark following boxes:



Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go post the result.
 
vger said:
You could try i suppose...couldn't hurt..
Click to expand...
Ditto, but it would help us to help you if you post the requested info for us Tessa Kirk, if you are not sure as to how to do something please ask and one of us will guide you through it.
 
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Sorry for the late entry. Facebook is heavily laden with scripts. Your buffering problem, as described above (IE seems fine), is consistent with problems associated with Facebook scripting issues. Some issues with Facebook can only be resolved by submitting a trouble ticket to Facebook - no amount of tweaking/cleaning on your PC will resolve most Facebook script issues. With Chrome, there are two exceptions. Launch Chrome in incognito mode OR launch Chrome with all extensions disabled.

If the buffering problem continues in Chrome under either or both adjusted startup conditions, and continues to perform well in IE, submit a report to Facebook.
Facebook personnel are not likely to interact with you. The problem will just go away.

If the buffering problem corrects itself under either adjusted startup condition, please report here.

Capture.PNG
 
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Hello, I have tried all the various suggestion and have reported the problem to FB but am no further forward. thank you all for your help
 
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