Problems with sound card,and pc that don’t shut down.

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Crevette

Crevette

PCHF Member
Feb 28, 2022
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So I have two issue that appeared at the same time. The first is that my pc just won’t anymore turn off by itself. I have to force the shutdown my self so that mean I can’t reboot it anymore. I tried to update windows and my drivers but no luck it stay like that. I search online but I can’t really find an answer to that (and the issue is also present when I boot up to the BIOS and reboot from here(I also need to turn it of myself with the physical button)). The second issue is I can’t use any audio hardware anymore. When I plug my headphones it don’t show up on windows. It’s like my audio card just stopped working completely! Does anybody know what’s happening with my PC? Thanks for help!

(PS: there is a video to understand what's going on with my pc right now -
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Let's get some spec.

get Speccy from here; https://www.piriform.com/speccy/builds
in Speccy, click File > Publish Snapshot > Copy to Clipboard > Close.
now you can paste (Ctrl+V) that link into a post.

one component Speccy doesn’t cover is the Power Supply Unit, so please also include the make/model of the PSU.

have you tried going into Device Manager > Sound, Video and game controllers > right click your audio driver > Uninstall Device?
then reboot PC and have Windows auto-reinstall it.

failing that, download the audio driver from your motherboard manufactures website and install that and see if it helps.
 
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