Pc shutting off

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Nelson Ornberg

Nelson Ornberg

PCHF Member
Jan 5, 2025
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So when i use my pc it shuts off sometimes in two different ways. One is that o get a blue screen with the :( error and the other way is that the monitor goes black and i think the monitor works bc i can use the monitors buttons but the stuff the pc is supposed o show is not on the screen but the pc is still running but not on the screen. Pls help me i want to fix it.
 
Common reason may be over heating.
Pull off the side cover of the case and see if the heatsinks (processor and graphics card if you have one) are dusty.
Check the case vents for dust buildup, and the fan blades.

I would then also pull out the memory modules and clean their motherboard slots, their contact pins, and their circuit boards.

How long does the machine stay on for before this happens?
Only playing games, or randomly whenever doing anything?
What seems to work to get it going again - a simple reboot, or do you have to let it sit for awhile before trying again?
 
It usually shuts off pretty fast on some games but takes longer on other games and it shuts off fast when downloading games
 
Speccy Scan.


  • Please go here and download Speccy.
  • Install and run the program.
  • Upon Completion:
  • Hit File
  • Publish Snap Shot
  • A link will appear, post that link.



MinitoolboxScan.


Please download MiniToolBox and save it to your desktop.
Run the program by right clicking on it and selecting Run as administrator.
When the program opens Select ALL
Click Go
Attach the log or copy and paste.



Also, download the attached batch file.
Click Here to do so.
Unzip to your desktop.
Right click run as admin.
This will list your service configuration, and scheduled task.
When the batch file has completed a new .txt file will appear on your desktop.
Named PCHF.txt attach that here for us, in your next reply.

Also, upload minidump files for review please.
 
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