PC shutting down when watching Youtube or playing video games

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Dodasius

Dodasius

PCHF Member
Mar 21, 2023
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Hello. So whenever I start my pc and go to watch a Youtube video, my computer crashes down instantly. This happens when I'm playing some video games. My CPU was overheating, so I updated my drivers, changed the thermal paste and CPU Cooler. Now my CPU isn't overheating but I'm still getting this PC shut down problem. I would be really happy if someone could help me with this problem.
 
Hello @Dodasius and welcome home to PCHF :)

Are you able to download HWInfo and take a snippet of your temps?

Shut down is due to overheating issues and/or voltage issues
 
1679425121851.png
 
When HWInfo first loads, check the box that says Sensors Only then click the CPU [#0] down arrow and it will show you all temps.

It will also show you the voltages as well
 
jmarket said:
When HWInfo first loads, check the box that says Sensors Only then click the CPU [#0] down arrow and it will show you all temps.

It will also show you the voltages as well
Click to expand...
I think you are talking about this thing?
1679425642798.png
oh
 
CPU temps and wattage looks good.

There is a way to get to the bottom of the failure through stress testing. There is CPU stress testing and GPU stress testing.

Does it shut off when it's idling?
 
jmarket said:
CPU temps and wattage looks good.

There is a way to get to the bottom of the failure through stress testing. There is CPU stress testing and GPU stress testing.

Does it shut off when it's id
ling?
Click to expand...
It shuts down when I'm using my computer a lot. it happens when I'm playing and speaking on a discord call at the same time, or when I'm watching videos
 
Let's try doing a stress test on your CPU first.

Go ahead and download Cinebench from the Microsoft Store here and run it. If it completes successfully, please post the results. If it crashes, it means the problem lies with the CPU/board/PSU.
 
Perfect. Now we will go ahead and do a GPU stress test.

Go ahead and download FurMark and run it. If it finishes successfully, please let us know. If it crashes here, that means the GPU is at fault
 
I
jmarket said:
Sorry been busy with work.

Have you tried using DDU to uninstall the video drivers and then doing a clean install of them?
Click to expand...
I've done it but it still turns off when I play FiveM, but now it doesn't crash when I watch videos
 
can I suggest that now you have re-installed Windows, you only install one thing at a time, then test if the issue re-appears.
if not, install the next thing and test again.
 
I
Bruce said:
can I suggest that now you have re-installed Windows, you only install one thing at a time, then test if the issue re-appears.
if not, install the next thing and test again.
Click to expand...
I've reinstalled Windows, but it's still crashing everytime I watch Youtube videos fullscreen or play some video games.
 
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