PC Shuts down and restarts - troubleshooting

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Dantie

PCHF Member
Apr 12, 2020
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0
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Hello lads!

I'm having issues with my computer. (Surprise)

At certain times my PC just restarts. It mainly happens when im gaming or editing - now the thing is i have found no reliable way of replicating this problem. I've tried stress testing everything and it dosent crash - also temperatures are fine in gpu and cpu even when running stress tests for 30+ minutes.

I don't know much about hardware, but is was thinking this could somehow still be a PSU problem. Now, the computer used to be overclocked, but i've reset everything to factory and it has not helped.

It does seem as tho it occurs more often if i have something like, spotify or chrome running in the background, which led me to think that it could possibly be a ram issue.

Not sure whether these is the case nor how to test it.

Now, i have actually found one weird way of forcing the issue to happen. When im in the bios menu, there is something called EZ tuning wizard, clicking this will actually make the PC crash the same way as it does when it happens. Something i guess, also speaks for it being a PSU problem?

In video games, it also mostly seem to happen when loading a new scene or when alt tabbing out and back in the game.

The PC dosen't seem to register any logs when it crashes neither natively, nor with third party programs.

i would greatly appreciate some help, and since im locked down due to corona time, having PC problems hurt badly :'(

Thanks <3



PROGRAMS I'VE CRASHED WHILE USING:

Low end games such as: League of legends or COD Warzone ETC.

Higher end games such as: M&B Bannerlord, RDR2, Outer worlds ETC.

Editing software such as: Adobe premiere pro, MISTIKA VR, Photoshop, After effects ETC.



PC INFO:

Operating System

*Windows 10 Home 64-bit*

CPU

*Intel Core i7 @ 3.20GHz 34 °C*

*Coffee Lake 14nm Technology*

RAM

*16,0GB Dual-Channel Unknown @ 1068MHz (15-15-15-36)*

Motherboard

*ASUSTeK COMPUTER INC. TUF Z370-PLUS GAMING (LGA1151) 28 °C*

Graphics

*DELL U2518D (2560x1440@59Hz)*

*4095MB NVIDIA GeForce GTX 1070 Ti (ASUStek Computer Inc) 33 °C*

Storage

*238GB SAMSUNG MZVLW256HEHP-00000 (Unknown (SSD))*

*2794GB TOSHIBA HDWD130 (SATA ) 36 °C*

Voltage

*+5V 5.080 V*

*+3.3V 3.392 V*

*+12V 12.000 V*

*VIN3 0.960 V*

*VIN4 0.768 V*

*VCORE 1.056 V*
 
Hello Dantie,

Can you post the brand and model name or number of the PSU for us.
 
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