Solved PC freezing for a few seconds multiple times per day - no BSOD

[kal]

Somewhat of a long winded post because no one has been able to help figure out what the problem is. I have posted on a few different forums and tried many solutions.

The problem:
My PC will intermittently freeze for up to 5 seconds and it occurs maybe 1 or 2 times per hour. If there is audio playing then it typically buzzes for the duration of the freeze. Sometimes if I am playing a game it will crash me out to the desktop. The problem has happened both when playing a game and when just browsing on chrome.

My current PC setup:
Windows 10 Education
https://pcpartpicker.com/list/8yGRXP (I have since switched out the GTX 1080 for an RTX 2060)
I am running 3 monitors connected to my graphics card (DVI/HDMI/displayport)

Solutions that I have tried (in no particular order):
- Reinstalled windows
- Swapped out my GPU
- Uninstalled and reinstalled the graphics drivers (multiple methods)
- I ran "memtest86" overnight and it returned no errors
- Ran "windows memory diagnostic" tool with no errors
- I ran "FurMark" to test my GPU with no errors.
- Updated BIOS to most recent version
- Removed the overclock on my CPU
- Uninstalled corsair link (this kept popping up in the logs that it "stopped working" so I just removed it. Logs are below.
- Swapped out my GTX 1080 for an RTX 2060 on 1/24/19 and the problems still occurred.

Misc info:
When navigating to Control Panel\System and Security\Security and Maintenance\Reliability Monitor
https://pastebin.com/ZfwpAXQ9 (updated 1/25/19)

 

[jmarket]

Hi @SneakyAz and welcome to PCHF

Please download MiniToolBox and save it to your desktop. Run the program by right clicking on it and selecting Run as administrator. When the program opens select the following boxes:

Flush DNS
Report IE Proxy Settings
Reset IE Proxy Settings
Report FF Proxy Settings
Reset FF Proxy Settings
List content of Hosts
List IP Configuration
List Winsock Entries
List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size

Please post the log in your next reply

 

[kal]

@jmarket Here ya go! I thought it COULD be my graphics card because of the previous display driver error in the windows event logs. I did get approval for a refund on the graphics card but want to verify if that is the actual problem first. I appreciate you taking the time to help out.

 

[kal]

After further investigation I found these hardware errors in my security and maintenance path. Not sure what any of this means but maybe it will be useful for those of you more knowledgeable.
https://pastebin.com/jdUB3tUY

 

[jmarket]

Please download the Sysnative BSOD Dump + System File Collection App - save to Documents folder.

Run the app - Double-click on the downloaded EXE file
Output = new folder created in Documents + a zipped version -- SysnativeFileCollectionApp folder + SysnativeFileCollectionApp.zip.

Please note that the app averages ~3 minutes to run on most systems; other systems - it my take as long as 10-15 minutes to run. Please be patient.

Also note: The app auto-zips the SysnativeFileCollectionApp output folder. It is located in your Documents folder.
Windows Explorer should open and highlight the zipped folder

Please attach the SysnativeFileCollectionApp.zip to your post and await further instructions

 

[kal]

Here is the zip

 

[blackbird11]

I think that's graphics card issue as I had a similar issue. Replacing the card solved my problem

 

[kal]

I think that's graphics card issue as I had a similar issue. Replacing the card solved my problem

Do you know of any tests I could do to narrow it down to the GPU for certain? I just don't want to swap this for a new card and end up finding out I have a different problem. May be my only option at this point as much as it sucks. I have been all across the internet and no one so far has been able to narrow it down.

 

[jmarket]

Let's stress test your GPU. Download Furmark and install it.

FurMark Setup:
- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select "Stability Test" and "Log GPU Temperature"
Click "Go" to start the test (Looks like it's "BURN-IN test" now)
- Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
NOTE: Set the alarm to go off at 90ºC. Then watch the system from that point on. If the system doesn't display a temperature, watch it constantly and turn it off at the first sign of video problems. DO NOT leave it it unmonitored, it can DAMAGE your video card!!!
If the temperature gets above 100ºC, quit the test - the video card is overheating.
- Click "Quit" to exit
What you are looking for:
- excessive heat from the GPU (report back with anything over 90ºC)
- problems with the video display (picture is distorted or jumbled, picture turns black, etc)
- problems reported by the program (I haven't seen this, but "just in case")

 

[kal]

Let's stress test your GPU. Download Furmark and install it.

FurMark Setup:
- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select "Stability Test" and "Log GPU Temperature"
Click "Go" to start the test (Looks like it's "BURN-IN test" now)
- Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
NOTE: Set the alarm to go off at 90ºC. Then watch the system from that point on. If the system doesn't display a temperature, watch it constantly and turn it off at the first sign of video problems. DO NOT leave it it unmonitored, it can DAMAGE your video card!!!
If the temperature gets above 100ºC, quit the test - the video card is overheating.
- Click "Quit" to exit
What you are looking for:
- excessive heat from the GPU (report back with anything over 90ºC)
- problems with the video display (picture is distorted or jumbled, picture turns black, etc)
- problems reported by the program (I haven't seen this, but "just in case")

I ran the test on multiple resolutions and even fullscreen. Didn't run into a problem and my temps maxed at 63C each time.

 

[kal]

Update: I have a new GPU in my PC and experienced the freeze again. Could it possibly be RAM? I ran the windows diagnostic test but it said all was ok. Not really sure where to look from here.

 

[kal]

Update: I also ran the memtest86 overnight and it returned no errors.

I see this popped up in my security and maintenance/problem details:

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 117
Parameter 1: ffffe385fb668460
Parameter 2: fffff8021044ce38
Parameter 3: 0
Parameter 4: 25d8
OS version: 10_0_17763
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.17763.2.0.0.256.121
Locale ID: 1033

 

[kal]

I updated my main post to better format it and include all solutions attempted so far. There is a new pastebin link with some new errors from this morning that seem to be nvidia related?

 

[jmarket]

Have you tried using DDU to uninstall the nVidia driver and then doing a fresh install of the latest nVidia drivers?

 

[kal]

Have you tried using DDU to uninstall the nVidia driver and then doing a fresh install of the latest nVidia drivers?

Ha I actually just did this about 20 minutes ago. I only installed the drivers and opted to not install geforce experience/shadowplay stuff to see if that has any impact. I will report back with results!

 

[kal]

So I had another freeze and this time it just went right into a PC reboot. I don't even know what to do at this point, I am so frustrated and I haven't been able to find a solution anywhere online yet. Spending hours each day reinstalling stuff and running programs..

 

[jmarket]

Your dump files are not being saved so I'm not able to analyze them.

Please following the instructions at the below link, then following the instructions in Post #5

https://pchelpforum.net/threads/pos...ase-read-before-posting-in-this-section.11267

 

[kal]

Your dump files are not being saved so I'm not able to analyze them.

Please following the instructions at the below link, then following the instructions in Post #5

https://pchelpforum.net/threads/pos...ase-read-before-posting-in-this-section.11267

I did another wipe on my PC and this time cleaned the entire hard drive that windows is installed on. Already had a freeze for a few seconds. Regarding minidumps that stuff was setup previously but for some reason nothing is logging.

I am attaching my windows event logs since the wipe I just did (it did freeze 1 time) and also the sysnative collection zip I just ran.

I will wait for a few more freezes and then check the minidump and run the diagnostic tool again.

 

[kal]

I have had 2 more freezes, there is still no minidump being created (not sure if this is good or bad at this point). Here is the sysnative collection in case there is any new information.

 

[jmarket]

Did you follow the prework after the wipe?

If it's not saving dump files, it could point to a corrupted Windows install or faulty hardware