Solved PC freezes regularly

[toshicg]

My Windows 10 PC has been freezing regularly and I think that the situation may be getting worse. My Windows 10 PC has been freezing regularly and I think that the situation may be getting worse.
I am experiencing regular and somewhat random freezing of the whole system. When the system freezes I can only do a hard restart, nothing else.
I see patterns in the freezing but they aren't completely consistent. Primarily I observe these two patterns:
-there is a high chance of freezing in the first 5 minutes of turning the PC on. So often I boot the system in the morning, PC freezes, I restart. Then I usually can work the whole day without any freezing.
-I use 3d and 2d software. Often the PC freezing while I render video in 2d software. This process is CPU heavy.
Other than that there are random freezes while doing everyday stuff like using a web browser etc.

I did get blue screens of death twice. I can show photos of those if that helps.

Twice I also experienced the following: PC freezes and I restart it. PC won't boot after that. The fans start for a second, then stop, start, stop, start, stop forever.
In these cases, I turned off the PC completely, unplugged the power cable, then plugged it back on I was able to boot again.

That's the main thing I can think of. Advice is welcome!


System specs from specci
Operating System
Windows 10 Pro 64-bit
CPU
Intel Core i7 4770K @ 3.50GHz 28 °C
Haswell 22nm Technology
RAM
16.0GB Dual-Channel DDR3 @ 798MHz (11-11-11-28'](11-11-11-28)
Motherboard
ASUSTeK COMPUTER INC. H81M-E (SOCKET 1150) 118 °C (<<< I don't think this is accurate, it shows high temperates all the time)
Graphics
BENQ E2220HD (1920x1080@60Hz)
DELL 2208WFP (1680x1050@59Hz)
2047MB NVIDIA GeForce GTX 1060 6GB (NVIDIA) 41 °C
Storage
1863GB Seagate ST2000DM001-1CH164 (SATA ) 35 °C
978GB Crucial_CT1050MX300SSD1 (SATA (SSD)) 31 °C
2794GB BUFFALO External HDD USB Device (USB (SATA) ) 34 °C
Optical Drives
ASUS BW-16D1HT
Audio
Realtek High Definition Audio

 

[veeg]

Hello

Please download and run this and then post that log..

SysnativeBSODCollectionApp

 

[phillpower2]

My Windows 10 PC has been freezing regularly

Software such as Windows can crash and when it does crash you get a BSOD and when enabled a crash dmp is generated.

Hardware failure such as a weak power supply and/or overheating are not software related and when a computer freezes or suddenly turns off the behaviour should be described as the "computer shut down unexpectedly" etc and not as having crashed as the latter implies a software issue as opposed to an obvious hardware issue when described properly.

Having the correct info means that helpers will not be looking for a software issue when the problem is clearly hardware related.

What is the brand and model name or number of the PSU.

 

[toshicg]

Hello veeg. Thanks for your reply.
I ran the software and in the end it created a zip file. Where is the log located?

 

[toshicg]

Hardware failure such as a weak power supply and/or overheating are not software related and when a computer freezes or suddenly turns off the behaviour should be described as the "computer shut down unexpectedly" etc and not as having crashed as the latter implies a software issue as opposed to an obvious hardware issue when described properly.

Having the correct info means that helpers will not be looking for a software issue when the problem is clearly hardware related.

What is the brand and model name or number of the PSU.

I did not mean to imply that the problem is in the software. It seems like a hardware problem to me as well.

My PSU is this, around 3 years old.

 

[phillpower2]

No worries, it was intended for information purposes.

My PSU is this, around 3 years old.

Something is not right there then as the PSU was released way back in 2012 with two clues as to how old the PSU being that it says Haswell ready which were released back in 2013 and the Silver efficiency rating which became obsolete a long time ago.

Also worth mentioning is that the PSU failed independent testing in January 2013, see thread here and that your box says that the PSU was covered by a three year warranty when it should be five years, see info here

Only explanation that I can come up with is that the PSU is counterfeit.

 

[toshicg]

Other people also suggested that the PSU may be the problem. I have already ordered a Corsair one.
Corsair RM750x -2018-750W PC Power Unit [80PLUS GOLD] PS794 CP-9020179-JP
I hope that fixes the problem. Would you say this one is good quality?

 

[phillpower2]

Sorry but got to ask, why do you not comment on the PSU information that was provided in your thread here!

You are free to seek advice from anywhere that you see fit but fwiw it is always advisable to follow the golden rule before purchasing anything new, it needs to be proven that the original item is bad first, a bad PSU can damage other hardware with any add on video card being the first to be affected and the most, swapping in a known good and adequately powered PSU or getting the PC checked are two things that we would have suggested before recommending the purchase of the Corsair RM750x which btw is a very good choice of PSU.

 

[toshicg]

Sorry but got to ask, why do you not comment on the PSU information that was provided in your thread here!

I don't understand. Did I miss anything. I tried to comment on everything I could.

I did take a chance with the PSU change. And getting the PC checked by a professional would have been my first choice but it wasn't possible at the moment.

I changed the PSU and it's been 2 days or so without crashes. Nothing conclusive yet but it does look promising.

 

[phillpower2]

You said that your FSP PSU was only three years old when it was released in 2012, the Silver efficiency rating of the PSU is obsolete and the three year warranty period is inaccurate as it should say 5 years on the box.

All of the above as previously mentioned suggests that the PSU could be counterfeit, if that kind of rip off had been done to me I would be well and truly hacked off, you don`t seem bothered by the fact so it is as if you were already aware that the PSU was not what it was supposed to be.

 

[toshicg]

Oh now it makes sense.
I just don't have the time to be "hacked off" right now haha
I just want to fix it asap so I can finish my work.

But yes, thank you very much for your comments. It confirms my suspicion that the shop where my PC was assembled is a really crappy one. Before this problem, I had a similar experience twice. They patched up the problem (for a fee). I think last time it was again the PSU which they swapped for the one you call "counterfeit". That's really crazy and I am never going to buy from them again, obviously.

 

[phillpower2]

Is the PC still behaving as it should now that you have swapped in a decent PSU.

For clarity I did say that the PSU "could be counterfeit" and if you look at the attachment below which is a screenshot from the PSU database you will see why it is a genuine possibility, note the stated 5 year warranty and independent test dates.

 

[toshicg]

Yes, things do look promising. I haven't had a single problem since I changed the PSU.

Thank you for the additional information. I'll be more careful when I choose a PSU in the future...

 

[phillpower2]

Good news as it not only means that a weak PSU was the cause of the problems that you were having but also that no harm has been done to your other hardware by the previous PSU.

You are welcome

NB: Final nag from me, be sure to create a new system restore point while everything is running as it should be, restore points are your safety net to go back to should you have any problems with future Windows or other software updates.