New PC works great, gets unresponsive after exiting games.

  • Hi there and welcome to PC Help Forum (PCHF), a more effective way to get the Tech Support you need!
    We have Experts in all areas of Tech, including Malware Removal, Crash Fixing and BSOD's , Microsoft Windows, Computer DIY and PC Hardware, Networking, Gaming, Tablets and iPads, General and Specific Software Support and so much more.

    Why not Click Here To Sign Up and start enjoying great FREE Tech Support.

    This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  • Hello everyone We want to personally apologize to everyone for the downtime that we've experienced. We are working to get everything back up as quickly as possible. Due to the issues we've had, your password will need to be reset. Please click the button that says "Forgot Your Password" and change it. We are working to have things back to normal. Emails are fixed and should now send properly. Thank you all for your patience. Thanks, PCHF Management
Status
Not open for further replies.
C

chiiba

PCHF Member
Aug 22, 2020
2
0
40
Hello!

I just built a new PC. Aside from this one issue it works flawlessly. I haven't done a lot on it yet but I have played some games. Occasionally when I exit a game, things will act wonky and the desktop kind of soft-freezes. I can still open things and move the mouse around, but windows will get stuck on the screen, or leave an outline. I really can't right click on taskbar icons, and I can't restart or shutdown the pc. The only thing I can do is hit my reset button or hold the power button down.

It will let me open task manager, but nothing seems to be using cpu or ram. However, I can see under performance that my GPU is pegged to 100% with no signs of fluctuation. I have been dealing with this for about a week so I have tried a lot of things. I have all my drivers, memtest passed with no errors, ran userbenchmark 10+ times in a row and everything completed fine, temps only hit 72 for the cpu, and 75 on the gpu.

This is a new build, but my graphics card is a gtx970 4gb thats out of my old pc. It had no issues in the year plus that it was in there. Also, I'm able to play a game like far cry 5 on ultra for 4 or 5 hours with no issues.

Any ideas why this is happening?


System:
Asus TUF x570 Plus (most recent bios and chipset drivers installed)
Ryzen 5 3600
16 GB Corsair Vengeance 3200
Silicon Power A60 NVME M.2 1TB
EVGA SuperNova 650w 80+ gold
MSI GTX 970 4gb
Windows 10 Pro (recent updates installed)



I attached a screen of what the desktop looks like when its soft frozen like this.
 

Attachments

  • desktopfrozen.png
    desktopfrozen.png
    565.2 KB · Views: 10
Hello

From what i have researched your gtx970 is very close to it's max temp and given that the gpu was released in 2014.. So how old is your 970..?
 
Hi, thanks for the reply!

Those temps are celsius, and 75c is nowhere near the max for the 970. It's several years old, but has fresh thermal paste on about 6 months ago.

This seems weird, but I think the soft freeze only happens when i'm running CPUID HWMonitor in the background. I've been doing some more tests but it's difficult to reproduce.
 
Status
Not open for further replies.
Top Bottom