New PC, DPC Watchdog violation - stop code on blue screen

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Jackr

Jackr

PCHF Member
Jul 19, 2022
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Hello All,
Hoping someone may know the anwser here, computer is only 2 days new to me and having some issues.
new gaming PC had a windows blue screen, stop code was DPC WATCHDOG VIOLATION. I updated SSD firmware and graphics cards drivers, now have no display signal, both monitors are definitely okay and cables have been unplugged and plugged in a few times, connections are solid.
Should mention, blue screen appeared when game (Escape from tarkov) was open.
 
Let's get some more information:

Is this a desktop or notebook/laptop?


Please download and run speccy.

Once you have ran speccy, follow the instructions to upload a snapshot found here.

To publish a Speccy profile to the Web:​

  1. In Speccy, click File, and then click Publish Snapshot.
  2. In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.
  3. Speccy publishes the profile and displays a second Publish Snapshot dialog box. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.
Click to expand...
 
thank you for your help, it is a desktop. the monitors will now turn on fine however when i go to start a game or do work on computer the screen gets fuzzy patches then gos black and computer shuts off. i will attach the speccy URL, along with photos of original blue screen and a photo of what is now occurring(no more blue screen, just screens getting pixelated blotches all over then goes black after a few seconds and computer eventually shuts down/restarts. http://speccy.piriform.com/results/vii4aTaCkkratFcWYguHBke
 
what is happening now before black screen and shutdown. After firmware updated for ssd
 

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This is blue screen I got before I updated ssd firmware/ (also pixelated before shutdown) and graphics card driver is up to date
 

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Run DDU and install a fresh set of drivers from here.

An important note: You MUST download the driver executeable and disconnect your computer from the internet before running DDU, otherwise Windows will automatically download drivers (which you don't want).

Below is a laundry list of good housekeeping, it wouldn't hurt to try them as well.


1. Try running the following programs, also try to keep at least 20-25% of your disks as free space.

Run Disk Cleanup (check all the boxes) this will delete things such as your recycling bin, so make sure you don't have any files you want to keep.

Run Defragment and Optimize Drives, run this on your drives.


2. Disable any overclocking or changes to power/performance settings

Turn off XMP/any overclocking you may have done (if any)

Settings > System > Power and sleep > Additional power settings
Make sure your power plan is set to balanced, anything else could tamper with the wrong settings and cause issues.


3. Check for Operating System Corruption

Right click on the Windows logo in the bottom left and select Windows Powershell (Admin)
Run these three commands separately:

sfc /scannow

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /RestoreHealth

These will take a while to run, do not close out of Powershell while they are running, if one fails then move onto the next and then loop back around.

Note: It doesn't hurt to make a system backup before you make all these changes, save any important files of folders. While these changes shouldn't cause any issues, better to be safe than sorry.


4. Unplug unnecessary devices.
If you have a gamepad, extra monitor, external hard drive/flash drive, or anything that is not essential to using the computer plugged in, unplug it. You should be left with your monitor, mouse and keyboard.


Once you have completed all of these tasks, restart it (using the restart option in the power menu) and re-test.
 
Okay thank you very much I am working on doing all of those things, I will report back hopefully with good news! Thank you
 
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Thank you very much for the suggestions above, I have tried all and am still having the same problem. I got in touch with the builder, and they are going to take back and troubleshoot. I will post the resolution when they are able to figure it out in case anyone ever has this same problem.
Thanks again!
 
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