Solved New PC Build shutting down intermittently and freezes while trying to download game

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jasonsny

PCHF Member
Dec 28, 2023
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Hi, I recently built a gaming PC for my son and I'm having issues with a couple of things:
1. It's freezing while installing Fortnite. It first freezes at about 11%. If I shut down and restart it will eventually get to about 70% and freeze. 70% is about the most it will download.
2. I noticed the CPU temp at 90-92*c while doing the download.
3. No LED's present on the motherboard

I've read several articles that could indicate core temp too high, or issues with RAM. Has anyone had similar issues? What are the best steps to diagnose through the process of elimination?

Specs:
* MSI Pro B650-P Wifi
* AMD Ryzen 5 7600x
* AMD RX 6800 XT graphics
* Crucial RAM 32GB (2x16GB) in slots A2/B2
* Samsung 980 PRO SSD 1TB
* Scythe Fuma 3 CPU Cooler
* Corsair RM750e power supply
* Windows 11 Pro OS

Appreciate any advice. Thanks!
 
Hello jasonsny,

Download then run Speccy ( free ) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.
 
phillpower2 said:
Hello jasonsny,

Download then run Speccy ( free ) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.
Click to expand...
Thanks for the advice. I'll run it this evening and share the results. Appreciate ya!
 
phillpower2 said:
Hello jasonsny,

Download then run Speccy ( free ) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.
Click to expand...
Looks like the issue is resolved. I made an error on the build. I overlooked the plastic film on the base of the Scythe Fuma 3. After pulling the cooler and removing the plastic and reapplying thermal paste the cpu temps are now stable at 40-52* and the system is performing well. Lesson learned. Thanks for the help.
 
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