Solved Network problems

[theradicalred]

I have a problem where when I connect to any site on the internet it sometimes gets me a message saying this site cant be reached and it stays for 1-10 secounds before actually connecting. some apps also have difficulties connecting sometimes.
have tried flushing DNS and getting new IP.
some days when I power on the computer it also takes a long time before apps start up and the toolbar loads in.
Anyone have tips on how to resolve?

 

[Rustys]

So other can assist let get a speccy report.

Do not forget to post the make and model of the PSU if this is a desktop.

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

Read through and see if this resource helps at all?

How To Speed Up Your Internet Connection.

This guide is aimed at getting the most out of your internet connection. Following the steps laid out here I was able to get up to 10 Mbps extra download speed from one out of four machines that I have tested it on. The average gain in speed is...

pchelpforum.net

Have you tried a clean boot to see if that reveals anything?

How to perform a clean boot in Windows - Microsoft Support

Describes how to use the clean boot process to troubleshoot a problem in Windows 8.1, Windows 8, Windows 7, or Windows Vista.

support.microsoft.com

Have you tried running the system file checker?

Use the System File Checker tool to repair missing or corrupted system files - Microsoft Support

Describes how to use the System File Checker tool to troubleshoot missing or corrupted system files in Windows 8.1, Windows 8, Windows 7 or Windows Vista.

support.microsoft.com

 

[theradicalred]

thanks
Speccy: http://speccy.piriform.com/results/LMMdBTXtffC5Y7G0WC4BGt6
PSU: XFX ProSeries XXX Edition 650W PSU

 

[theradicalred]

I tried performing clean boot.
Now the problem is gone but I have reenabled everything I disabled, so not sure what the problem was

 

[Rustys]

Was the clean boot the only thing that you did?

Let's see how the system reacts over the next few days if nothing happens then you should be good.
Otherwise, we can still look at other things.

 

[Rustys]

Some things have notices so far.

One thing that I do see in the speccy report is you C: drive is getting full you may want to do some cleaning before that starts affecting the system. Considering that not just windows is updating you can and will run out of space fast.

Windows requires an average of 32 GB free space and 7-10 GB reserved for patches and updates. The less space you have the harder the system has to work, and files will become corrupt. Figure an average of 20% to 30% is good.

Used Space: 140 GB (63%)
Free Space: 81 GB (37%)

Another issue we can see is high RAM usage. When you ran the speccy was it done when the system was idle?

Physical Memory
Memory Usage: 60 %
Total Physical: 16 GB
Available Physical: 6.24 GB

As you can see that 60% is being used by the system leaving you 6.24 GB availed for anything else.

 

[theradicalred]

Firstly to answer the question to your earlier post, yes that was all i tried.

Turns out it is not fixed after all. I have again tried to turn off sertain services and leaving them off still not better.
I believe steam and chrome was running and that takes quite a bit of ram.
Added a new speccy with no programs running and all services turned back on. http://speccy.piriform.com/results/z2EBwLqtDEpcFPEs1hIQb7u

The connection issues really do seem to come and go and as of right now, no problem. 5 minutes ago before doing this I had the same problems connecting to sites.

Have tried fireing up single programs to see if they are the problem but nothing, have tried fireing up all of witch i usually have running and nothing.
Will probably come back soon tho.

Will also look over some files on :C to free up some more space, did move quite a few files and games a while ago as the disk was almost full.

Thanks so much for looking into it and trying to help. Really appriciate it,

 

[phillpower2]

AVG Antivirus
Antivirus: Enabled
Virus Signature Database: Up to date

Yuk, get rid of this resource hog and things will hopefully be resolved, you don`t need it and by not having it you are freeing up resources and removing possible conflicts.

Windows 8, 8.1, 10 and 11 come with an improved Windows Defender, it offers the same real-time anti-virus/anti-malware protection as Microsoft Security Essentials. Windows Defender also shares the same malware signature definitions as Microsoft Security Essentials, and Forefront Endpoint Protection. Technically, Microsoft Security Essentials has not been renamed Windows Defender, or combined with it in Windows 8, 8.1 and 10.

If any AV product that you have is a paid for version you should always make sure that you have a copy of the product key kept somewhere safe just in case you ever wish to reinstall it.

How to uninstall AVG here

Once AVG has been correctly uninstalled, check to see if Windows Defender has auto enabled and allow it to update and carry out a full scan of your computer.

Once done, restart, test by using the computer as you normally, post back with an update when you are ready.

PSU: XFX ProSeries XXX Edition 650W PSU

Got to ask, how long have you had this PSU, only Bronze efficiency rated, released way back in 2012 and not an appropriate PSU for this build even when out of the box new, you are lucky that it has internal components from Seasonic and not some el cheapo brand.

Which power supply do you need?

 

[Rustys]

When was the last time you rebooted the modem and or router and or the entire network?

Have you also tried resetting your network setting using the Admin Command Prompt or through Windows?

Reset network via windows.

Make sure that you do not have any programs open since the system will be rebooting.

Go into Setting
Select Network and Internet
Make sure you are under Status in the left
On the Right scroll down and select Network Reset
Read the information and then select Reset Now
Select Yes for the network to be reset and the system to reboot.
The rest before the system reboots may take a few minutes


How to reset via Command Prompt
Open an Administrator Command Prompt
type (Copy and Paste) the following Commands and press Enter

ipconfig /release
ipconfig /renew
ipconfig /flushdns
nbtstat -R
nbtstat -RR
netsh int reset all
netsh int ip reset c:\resetlog.txt
netsh int ipv6 reset
netsh int ipv4 reset
netsh winsock reset catalog

Reboot your computer and see if that helps at all.

 

[theradicalred]

Well, the PSU was bought in 2014 and has just followed me through the upgrades. been thinking about getting a new one for a while now, but haven't decided what to get yet or had the time to find out what type would fit in my system.

Will remove AVG then since it is unnessesary.

Router and modem was rebooted and also checked for firmware updates about a week ago (might have been 2 weeks)

Did try the first three steps you mention about resetting network but not the rest, did some reserch about this before coming here and did not find the part about nbtstat and netsh.
Guessing from how you wrote this that I do not need to do both the reset from network settings AND the CMD, just one or the other.

Will try it out and test if it makes anything better.

 

[Rustys]

This should help with deciding on the PSU

Which power supply do you need?

1. Power supply requirements for desktop PCs Note that the following only applies to desktop PCs. Power supplies for laptop PCs are always designed with the correct Wattage. The power supply is a v...

support.lumion.com

No as far as the reset for the network is you can do one or the other.

Thank you for keeping us informed

 

[PeterOz]

Also to test can you remove Java.
If you need it it can be reinstalled later

 

[Rustys]

Do you have an update?

 

[theradicalred]

Yeah sorry about late answer, I have been a little busy the last few days and havent had time to test before now.
Unfortunately there is no change yet. Trying right now to uninstall java and give that a try

 

[Malnutrition]

Download adwarecleaner
Save it to the desktop run as admin.
Go to setting tab and make sure these are all on.
==========================================
Turn on the following.
Delete IFEO Keys.
Delete Tracing Keys.
Delete Prefetch Files.
Reset Proxy.
Reset Chrome Policies.
Reset TCP/IP
Reset Hosts Files.
Reset Winsock
Reset IE Policies
Reset IPsec

Now go back to the dashboard, make a scan then when complete make certain everything is ticked.
Then click on Clean.
Then your machine should reboot.
Check the issue after the machine restarts.



======================================================================
Then tidy up the machine.....

1. Download CCleaner from here.
2. After installing click options.
3. Go to monitoring.
4. Uncheck all monitoring items.
5. Go to advanced tab -- Click close program after cleaning.
6. Go to settings -- Click run Ccleaner when the computer starts.
7. Now that you have Ccleaner installed and set-up:
8. Open the program.
9. Go to Tools
10. Go to Startup
11. Now double click each item. To Disable.
12. Leave only your antivirus enabled & the programs mentioned before.
13. Then disable All items in your Scheduled Task as well.
14. Unless they are related to Windows Defender -- Or your Antivirus.

 

[theradicalred]

Will try that too and see if it works.
Thanks.

 

[Malnutrition]

Yep, attach all these logs if you still have issues.

Please download MiniToolBox and save it to your desktop.
Run the program by right clicking on it and selecting Run as administrator.
When the program opens select the following boxes:



Flush DNS
Report IE Proxy Settings
Reset IE Proxy Settings
Report FF Proxy Settings
Reset FF Proxy Settings
List content of Hosts
List IP Configuration
List Winsock Entries
List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size



Please post the log in your next reply




Security Check Scan.

• Download Security Check to your desktop.
• Right click it run as administrator.
• When the program completes, the tool will automatically open a log file.
• Please post that log here in your next post

HijackThis.


1- Please click HERE to download HijackThis.
2- Run the program.
3- Click on the Main Menu button if not already there.
4- Select Do a system scan and save a logfile.
5- Copy paste the log here.

 

[Bruce]

@theradicalred - still need help?

 

[theradicalred]

@Malnutrition
Still have same issues.
I have attached the files you requested


SecurityCheck by glax24 & Severnyj v.1.4.0.54 [06.12.21]
WebSite: www.safezone.cc
DateLog: 16.03.2022 16:38:19
Path starting: C:\Users\TheRadicalRed\AppData\Local\Temp\SecurityCheck\SecurityCheck.exe
Log directory: C:\SecurityCheck\
IsAdmin: True
User: TheRadicalRed
VersionXML: 9.58is-08.03.2022
___________________________________________________________________________

Windows 10(6.3.19043) (x64) Professional Release: 2009 Lang: English(0409)
Installation date OS: 19.09.2020 23:37:00
LicenseStatus: Windows(R), Professional edition The machine is permanently activated.
Boot Mode: Normal
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
SystemDrive: C: FS: [NTFS] Capacity: [222.3 Gb] Used: [139.9 Gb] Free: [82.4 Gb]
------------------------------- [ Windows ] -------------------------------
Internet Explorer 11.789.19041.0
User Account Control enabled (Level 3)
Automatically download and schedule installation
Security Center (wscsvc) - The service is running
Remote Registry (RemoteRegistry) - The service has stopped
SSDP Discovery (SSDPSRV) - The service is running
Remote Desktop Services (TermService) - The service has stopped
Windows Remote Management (WS-Management) (WinRM) - The service has stopped
---------------------------- [ Antivirus_WMI ] ----------------------------
Windows Defender (enabled and up to date)
--------------------------- [ FirewallWindows ] ---------------------------
Windows Defender Firewall (mpssvc) - The service is running
--------------------------- [ AntiSpyware_WMI ] ---------------------------
Windows Defender (disabled and up to date)
AVG Antivirus (enabled and up to date)
--------------------------- [ OtherUtilities ] ----------------------------
NVIDIA GeForce Experience 3.25.0.84 v.3.25.0.84
FileZilla Client 3.52.2 v.3.52.2 Warning! Download Update
Steam v.2.10.91.91
TeamViewer v.15.21.6 Warning! Download Update
Epic Games Launcher v.1.3.0.0
------------------------------- [ Backup ] --------------------------------
Microsoft OneDrive v.22.033.0213.0002 [+]
------------------------------ [ ArchAndFM ] ------------------------------
7-Zip 9.38 (x64 edition) v.9.38.00.0 Warning! This software is no longer supported. Uninstall old version, download and install new one.
-------------------------- [ IMAndCollaborate ] ---------------------------
Discord v.0.0.309 Warning! Download Update
Skype™ 7.21 v.7.21.100 Warning! Download Update
--------------------------------- [ P2P ] ---------------------------------
BitTorrent v.7.9.8.42577 Warning! Ad-supported P2P-client.
-------------------------------- [ Media ] --------------------------------
VLC media player v.2.2.1 Warning! Download Update
Spotify v.1.1.80.699.gc3dac750
--------------------------- [ AdobeProduction ] ---------------------------
Adobe Flash Player 11 Plugin v.11.1.102.55 Warning! This software is no longer supported. Please uninstall it.
Adobe Flash Player 19 PPAPI v.19.0.0.228 Warning! This software is no longer supported. Please uninstall it.
------------------------------- [ Browser ] -------------------------------
Google Chrome v.99.0.4844.51
Microsoft Edge v.99.0.1150.39 [+]
------------------ [ AntivirusFirewallProcessServices ] -------------------
C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.2202.4-0\MsMpEng.exe v.4.18.2202.4
C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.2202.4-0\NisSrv.exe v.4.18.2202.4
Microsoft Defender Antivirus Service (WinDefend) - The service is running
Microsoft Defender Antivirus Network Inspection Service (WdNisSvc) - The service is running
---------------------------- [ UnwantedApps ] -----------------------------
Driver Easy 5.6.15 v.5.6.15 Warning! Suspected demo version of anti-spyware, driver updater or optimizer. If this program is not familiar to you it is recommended to uninstall it and execute PC scanning using Malwarebytes Anti-Malware. Possible you became a victim of fraud or social engineering. Computer experts no longer recommend this program.
Unity Web Player v.5.2.0f3 Warning! Application is distributed through the partnership programs and bundle assemblies. Uninstallation recommended. Possible you became a victim of fraud or social engineering.
Razer Cortex v.9.18.7.1508 Warning! Suspected demo version of anti-spyware, driver updater or optimizer. If this program is not familiar to you it is recommended to uninstall it and execute PC scanning using Malwarebytes Anti-Malware. Possible you became a victim of fraud or social engineering. Computer experts no longer recommend this program.
----------------------------- [ End of Log ] ------------------------------

 

[Rustys]

What happens when you directly connect to the modem and do not use the router.

Did you ever complete the instructions in Post 8 and 9?

How did the system run while in clean boot?

Have you thought about resetting back to factory the modem or router?
As a last resort.