Solved Need help repairing a 0xc00000e9 error on W10

[lusgi]

Hello,

I've got a laptop on W10 that stopped booting recently with the 0xc00000e9 error. I've tried a number of things, including checking the SSD plugging, running cmd commands about bcd and such. The disk was seen using diskpart, chkdsk and sfc found nothing to repair. Using a live Ubuntu on an USB key, I was able to see the Windows disk and save all the important data. I then wanted to use a live Windows (on the same USB key) to try and repair or reinstall Windows, but I don't manage to do it.

I've made a W10 64b iso with the official MediaCreationTool and made my USB key bootable with Rufus (I've also made the USB bootable directly with MCT with the same results). I've tried every combinaison of Rufus and BIOS parameters but none seems to be working (see table bellow). Either I get a blank blue screen, either a scrambled screen with horizontal lines. Whenever I do get to the Windows installation part (only with the MBR type key), it says it can't repair Windows and neither can I make a new install of it because it says the drive is in GPT.

I've used both USB 2 and 3 slots on the laptop with the same results.

Is there another way to repair the 0xc00000e9 error ? Is there any option I'm missing to reinstall Windows on this laptop ? Would formating the disk let me install it afterwards ? Would installing Ubuntu over Windows allow me to install Windows back ?

Thanks very much for any help.


The table of tests :

	Rufus options				BIOS options
Partition	Format	Destination	CSM (Disabled/Enabled)	Secure Boot (Disabled/Enabled)	Fast Boot (Disabled/Enabled)	PXE (Disabled/Enabled)	UEFI key	Obtained result
MBR	NTFS	BIOS (or UEFI-CSM)	D	D	D	x	Y	Blank blue screen
			D	D	E	x	Y	Blank blue screen
			D	E	D	x	Y	Blank blue screen
			D	E	E	x	Y	Blank blue screen
			E	D	x	D	Y	Scambled image
			E	D	x	D	N	Get to Windows repair but cannot install it
			E	D	x	E	Y	Scambled image
			E	D	x	E	N	Get to Windows repair but cannot install it
MBR	NTFS	BIOS or UEFI	D	D	D	x	Y	Blank blue screen
			D	D	E	x	Y	Blank blue screen
			D	E	D	x	Y	Secure violation
			D	E	E	x	Y	Secure violation
			E	D	x	D	Y	Scambled image
			E	D	x	D	N	Get to Windows repair but cannot install it
			E	D	x	E	Y	Scambled image
			E	D	x	E	N	Get to Windows repair but cannot install it
GPT	FAT32	UEFI (no CSM)	D	D	D	x	Y	Blank blue screen
			D	D	E	x	Y	Blank blue screen
			D	E	D	x	Y	Blank blue screen
			D	E	E	x	Y	Blank blue screen
			E	D	x	D	Y	Scambled image
			E	D	x	D	N	Rufus error screen
			E	D	x	E	Y	Scambled image
			E	D	x	E	N	Rufus error screen
GPT	NTFS	UEFI (no CSM)	D	D	D	x	Y	Blank blue screen
			D	D	E	x	Y	Blank blue screen
			D	E	D	x	Y	Secure violation
			D	E	E	x	Y	Secure violation
			E	D	x	D	Y	Scambled image
			E	D	x	D	N	Rufus error screen
			E	D	x	E	Y	Scambled image
			E	D	x	E	N	Rufus error screen

 

[Rustys]

If you used the medial creation tool there is no reason to use Rufus the tool will create the USB drive and make if bootable.

I would suggest that you recreate the USB using the Media Creation tool from scratch and see if that helps

If you still get the same issue you can use the new USB to access DiskPart and delete the drive and then install windows.

 

[lusgi]

Thanks for the reply !
I've already tried using the media creation tool alone with the same result but I'll give it another go.

If you still get the same issue you can use the new USB to access DiskPart and delete the drive and then install windows.

Is this done with the "clean" command in diskpart ?

 

[Rustys]

yes the clean or the clean all command

 

[lusgi]

Thanks a lot, after doing the "clean all" I've been able to install Windows!

 

[Rustys]

not a problem do you consider this resolved?

 

[lusgi]

Yes it is

 

[Rustys]

Thank you for letting us know.