My Laptop HP I5 Suddenly started crashing possibly after I upgraded Windows to 22H2

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SweetIceTea

PCHF Member
Nov 24, 2023
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It seems as if after I did that update is when My Laptop started "Crashing" and too Task Manger showing ( High Power Usage ) & High Disk but only when I use Firefox when I use Chrome seems fine but still does Crash! ( Locking ) wait til light goes off hit the power resumes -- Any suggestions? Thanks - Sorry Just found this website!!! & Thought I'd see if anyone has a suggestion? Thanks
 
specs -
Device name DESKTOP-13ULDTR
Processor Intel(R) Core(TM) i5-3380M CPU @ 2.90GHz 2.90 GHz
Installed RAM 8.00 GB
Device ID 3B1897DD-AA6E-4BE0-BEDE-100B1AF928DD
Product ID 00330-80000-00000-AA245
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Edition Windows 10 Pro
Version 22H2
Installed on ‎2021-‎12-‎07
OS build 19045.3693
Experience Windows Feature Experience Pack 1000.19053.1000.0
 
Thanks for responding - Is this what you need?
 

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Sorry, I am confused - I have just updated to the latest Windows 10 22H2 -- I am not even sure if that is when this started happening but was around that time - Let me explain more - ALSO I just started using Firefox a Game that uses WebGL -- Firefox is the only one that I can use to play this game - Chrome has all the settings with the Flags / WebGL Enabled - and I did that one Opera & Safari & Edge too -- but they don't work even Enabled & too with the "Use hardware acceleration" Ticked ON -- When I use Firefox with ONLY That game No other browsers / windows open MY Task Manager Shows VERY HIGH Power Usage -- High - 100 Percent DISK - and CPU Memory goes a bit high too Hope that helps -- But When I use Chrome it doesn't do that I do get some HIGH Usage with Power - If too many windows - and sometimes too HIGH DISK 100 Percent - I am thinking it has to do with FIREFOX WebGL Game I am running? Thanks
 
We had some problems at work with HP Desktops after updating, or upgrading from W10 to W11,
Most -MOST!- were resolved after a BIOS update,
Some required the Intel update for iastor.inf and optane.inf.
Can you post the S/N or Part Number of your Notebook?
 
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georgeks said:
We had some problems at work with HP Desktops after updating, or upgrading from W10 to W11,
Most -MOST!- were resolved after a BIOS update,
Some required the Intel update for iastor.inf and optane.inf.
Can you post the S/N or Part Number of your Notebook?
Click to expand...
I will see - not even sure if its readable - the casing is very very old - I don't know anything about Tech things LOL BIOS Update?? OH you mean Windows 10 - 11 update ? I will get back to you -- for sure thanks
 
Since you can access Windows, this report would be beneficial.

Do not forget to post the make and model of the PSU if this is a desktop.

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.
 
georgeks said:
We had some problems at work with HP Desktops after updating, or upgrading from W10 to W11,
Most -MOST!- were resolved after a BIOS update,
Some required the Intel update for iastor.inf and optane.inf.
Can you post the S/N or Part Number of your Notebook?
Click to expand...
OK haven't had a chance to look at the case - I got this from CMD Prompt -- cnn335BYVW I don't know but I will LOOK if this isn't it -
 

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Rustys said:
Since you can access Windows, this report would be beneficial.

Do not forget to post the make and model of the PSU if this is a desktop.

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.
Click to expand...
Yes I did that for you - but I don't know how to publish a Snapshot?
 
After you tell it to publish then right click in the text box and select paste.

Rustys said:
In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.
Click to expand...
 
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