Solved My crash on factory reset.

  • Hi there and welcome to PC Help Forum (PCHF), a more effective way to get the Tech Support you need!
    We have Experts in all areas of Tech, including Malware Removal, Crash Fixing and BSOD's , Microsoft Windows, Computer DIY and PC Hardware, Networking, Gaming, Tablets and iPads, General and Specific Software Support and so much more.

    Why not Click Here To Sign Up and start enjoying great FREE Tech Support.

    This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  • Hello everyone We want to personally apologize to everyone for the downtime that we've experienced. We are working to get everything back up as quickly as possible. Due to the issues we've had, your password will need to be reset. Please click the button that says "Forgot Your Password" and change it. We are working to have things back to normal. Emails are fixed and should now send properly. Thank you all for your patience. Thanks, PCHF Management
Status
Not open for further replies.
snask

snask

PCHF Member
Dec 18, 2019
9
0
23
My pc is having some huge issues with performance, and i tried to factory reset to fix these problems. I've had problems with crashes on factory resets in the past, but this one is not like the others. Today, i tried to factory reset it, but it crashed after like 1-2 min, and after the crash, it would shut off immediatly after trying to reboot, but if i wait for 10 min it will start up no problem. The only problem is, when i start the pc it will also crash on desktop or when i try to use cleaners and such. And as i said. When the pc crashes it wont start up for the next 10 min. Im kinda left with a piece of box underneath my desk, and i don't know how to fix it. HELP!

THINGS I'VE TRIED:
Starting in savemode to factory reset. Result: still crashes during the reset.
Looking at temperature. Result: Temperatur is always around 40-50 degrees celcius.
Looking at overclocking. Result: Overclock doesn't affect the crashes.
Turning power usage to ultimate performance. Result: Still crashes.

specs:
Corsair RM650, 650W PSU
AMD FX-8350 Black Edition, Socket-AM3+
Corsair H55 Hydro Series CPU Cooler
MSI 970 GAMING, Socket-AM3+
HyperX Fury DDR3 1600MHz 8GB Black
XFX Radeon R9 390 8GB GDDR5
Samsung 850 EVO 120GB SSD
WD Desktop Green 2TB
Samsung DVD Writer, SH-224FB
MS COA Win 10 Home Nordic
Fractal Design Define R5 Black
 
Also, the reason i began doing these factory resets, is because i've noticed a huge degrade in performance level. I used to play CSGO with 200-250 fps and now i have a hard time hitting 60. Also, i noticed when i moved the mouse ingame, it would drop my fps with 60-80%.
 
Welcome to PCHF snask,

First things first, are you still able to boot into Windows at all, if yes, rather than shutting it down, when not in use put Windows in stand by while troubleshooting.

Tip
If using a computer and not a mobile phone, please avoid adding multiple posts while waiting for us to reply to your OP, edit your opening post to include anything that you wish to add, when viewing the boards members/staff will always check out an OP that has no replies, if you reply to your own OP it can appear to others that you are already being assisted and your request for help could be overlooked, something that none of us want.
 
  • Like
Reactions: snask
I am still able to boot into windows. When you say "stand by" do you mean turning off sleep mode? (btw ty for the tip)
 
If you click on the shutdown options, do you see an option to select Stand By?

The behaviour that you describe is typical of something overheating.

Good news that you can still boot into Windows as we may be able to get a Speccy report, see below;

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.
 
Your Speccy url

There are a few important readings that we are missing but we will come back to them after your next update as I have a suggestion and a question.

Power Profile
Active power scheme: Power saving Change the Windows Power Plan to Balanced, the present setting is depriving the video card of power, do not be tempted to select High Performance as that setting is a form of overclocking that causes instability.

snask said:
XFX Radeon R9 390 8GB GDDR5
Click to expand...
Do you have a link to the type of GPU that you have so we can check the specs.
 
Thanks. I have swapped my power level to balanced. I went to dxdiag to find GPU, and here is what i found:

Name: AMD Radeon (TM) R9 390 Series
Producer: Advanced Micro Devices, Inc.
Chiptype: AMD Radeon Graphics Processor (0x67B1)
DAC-type: Internal DAC (400MHz)
Devicetype: Full-screen display unit
Combined memory: 12238 MB
Screenmemory (VRAM): 8168 MB
Shared memory: 4070 MB
Current screen mode: 1920x1080 (32 bit) (144Hz)
Screen: Generic PnP Monitor
HDR: Not supported
Sry if there is a lack of translation, since all the information above has been translated from Danish.
 
Power plan info acknowledged.

Can you just post the link to the exact card for us, there are different variations of the card and we need to see the correct one.
 
Thanks, not good news though I`m afraid, see attachment below;
 

Attachments

  • XFX GPU and underpowered PSU.jpg
    XFX GPU and underpowered PSU.jpg
    131.8 KB · Views: 13
  • Like
Reactions: snask
Aww mann. Im so sad yet so happy u found my problem. Greatest thanks from me. A reallyl big help <3
 
If you are 100% certain that the card at your link is what you have then it would appear to be the problem, as previously mentioned there are different versions of the card and the example discussed here only requires a 600W PSU.

Any improvement since changing the Power Plan to Balanced.

You are welcome btw (y)
 
It is the card under my computer recieve i got after ordering it, so im sure. Thanks again for the help
 
It would appear to be the problem then :(

One of the things about using an under powered PSU is that hardware can appear to work without issue for a while but will then start having problems, add on GPUs being the most power hungry are usually the first to suffer and start having issues such as this.
 
Status
Not open for further replies.
Top Bottom