Solved Multiple games I play crash even though my hardware is above there prerequisites.

[Caboose]

Iv'e exhausted my know hows on this problem.
ive wiped my pc, benchmark tested it for gaming and the results were good, updated the drivers, scanned for viruses and malware, played one of the games on a ssd and hardrive, even re-applied the heat sink on the graphics card.

 

[veeg]

Hello


Please give us your complete pc spec's. Also download and run this software and then post that log.

SysnativeBSODCollectionApp

@jmarket @phillpower2

 

[Caboose]

-TOWER: Thermaltake Chaser Series Chaser MK-I
-MB: ASUS ROG MAXIMUS VII HERO LGA 1150 Intel Z97
HDMI SATA 6Gb/s USB 3.0 ATX Intel Gaming Motherboard
-CPU: Intel Core i7
-FAN: upHere CPU Cooler with 4 Direct Contact Heatpipes,
Blue LED Fan,C92B
-RAM: XPG V2 16GB (2 x 8GB)
-GC: EVGA GeForce GTX 980
-HD: Seagate Desktop HDD ST4000DM000 4TB 64MB Cache
SATA 6.0Gb/s 3.5" Internal Hard Drive Bare Drive
-SSD: ADATA SU800 128GB 3D-NAND 2.5 Inch SATA III
High Speed up to 560MB/s Read Solid State Drive
-PS: ROSEWILL Gaming 80 Plus Gold 1200W Power Supply
-SC: Creative Sound Blaster Zx 116dB PCIe Gaming Sound Card
I think this is everything.

 

[Caboose]

-TOWER: Thermaltake Chaser Series Chaser MK-I
-MB: ASUS ROG MAXIMUS VII HERO LGA 1150 Intel Z97
HDMI SATA 6Gb/s USB 3.0 ATX Intel Gaming Motherboard
-CPU: Intel Core i7
-FAN: upHere CPU Cooler with 4 Direct Contact Heatpipes,
Blue LED Fan,C92B
-RAM: XPG V2 16GB (2 x 8GB)
-GC: EVGA GeForce GTX 980
-HD: Seagate Desktop HDD ST4000DM000 4TB 64MB Cache
SATA 6.0Gb/s 3.5" Internal Hard Drive Bare Drive
-SSD: ADATA SU800 128GB 3D-NAND 2.5 Inch SATA III
High Speed up to 560MB/s Read Solid State Drive
-PS: ROSEWILL Gaming 80 Plus Gold 1200W Power Supply
-SC: Creative Sound Blaster Zx 116dB PCIe Gaming Sound Card
I think this is everything.

Also thanks for helping me out even if the issue doesn't get solved.

 

[phillpower2]

Not seeing any crash dmps there, are they enabled in Windows.

We can see a lot of Windows errors, from where was the Windows media obtained that was used for the install and did you manually reinstall the drivers for the MB afterwards and starting with the chipset drivers first.

Can you also explain what you mean by "Multiple games I play crash" for example, Windows crashes and you get a BSOD and Stop code/s, what happens exactly with your computer.

 

[Caboose]

I believe I used driver booster 6 program to update my drivers but I keep my graphics card driver updated through the nvidia program.
When a game crashes it doesn't tell me what happened. It just freezes up and changes to a static color thing then I cant access anything. I can alt tab and the tabs show but i cant go into them. Even alt ctrl del dosent work. so i end up manually shutting off my pc to get it working again.
it happens on smite which is the only game on my ssd, and then it does it on borderlands 2, no man sky..... now i think of it. I don't think it does it on ark at least not anymore now that i host it through my xbox.

 

[phillpower2]

Not seeing any crash dmps there, are they enabled in Windows.

We can see a lot of Windows errors, from where was the Windows media obtained that was used for the install and did you manually reinstall the drivers for the MB afterwards and starting with the chipset drivers first.

It would help if you answered all questions that had been asked, it saves any repetition.

 

[phillpower2]

Any update for us?

 

[Caboose]

Sorry got mixed up with life things. But i did temporally fixed it. i uninstalled everything relating to the graphics card under the display adapters in device manager. After everything got installed the crashes stopped. For a few days.

 

[phillpower2]

Not seeing any crash dmps there, are they enabled in Windows.

We can see a lot of Windows errors, from where was the Windows media obtained that was used for the install and did you manually reinstall the drivers for the MB afterwards and starting with the chipset drivers first.

It would help if you answered all questions that had been asked, it saves any repetition.

As per the above, for us to be able to help you we need you to help us by providing any requested information as best that you can.

 

[Caboose]

i did not manually reinstall the mb drivers.

 

[Caboose]

i did not manually reinstall the mb drivers.

or the chipsets

 

[phillpower2]

After any clean install of Windows the drivers for the MB need to be re installed and starting with the chipset drivers first, for custom built computers the chipset drivers must either be installed from a disk that shipped with the MB/computer or be downloaded from the MB manufacturers website.

 

[Caboose]

I updated the mb drivers from there website. My game still crashed.

 

[phillpower2]

We are still waiting for information that was requested on July 14th and July 18th

I prefer to be up front Caboose and say things how they appear, you disappeared for a while when you thought that you had resolved the issue then returned when the issue came back, both are fine with us but the need to continually ask for the same information is a pain in the proverbial as it is a waste of helpers time that could be better spent helping other forum members.

 

[Caboose]

I'm not sure what info you guys want. I thought I've sent everything and I don't generally touch my pc till my weekend it's why it take me a bit to get back.

 

[phillpower2]

Post July 14th;

Not seeing any crash dmps there, are they enabled in Windows.

We can see a lot of Windows errors, from where was the Windows media obtained that was used for the install a

Asked again on July 18th;

It would help if you answered all questions that had been asked, it saves any repetition.

And again on July 28th;

As per the above, for us to be able to help you we need you to help us by providing any requested information as best that you can.

Troubleshooting can be difficult at the best of times so we need folk to do their bit by helping us to help them.

 

[Caboose]

it looks like the crash dump has been on and is set to automatic memory dump.

 

[Caboose]

Also i apologize for taking a while to respond on previous messages. I'll try to be faster at it.

 

[phillpower2]

No worries about any delay between replies as we understand that you have other things to attend to.

We can see a lot of Windows errors, from where was the Windows media obtained that was used for the install

You still havn`t answered the above.

There is nothing to suggest that this is a Windows issue btw but we need to be thorough, what you describe sounds like being hardware related, this includes overheating which can cause lock ups/freezing, have included the info below just in case you do happen to get any BSOD, we will

1. Copy any dmp files from C:\Windows\Minidump onto the desktop.
2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.
3. Upload the zip folder using the Attach button, bottom left of the dialogue input box

We can move on to checking temps and voltages once we are sure that you do not have Windows corruption that could be causing this.