Solved MSI GL75 Leopard auto typing \\\\\\\\\\ in password box

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Ernie Hodge

Ernie Hodge

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Dec 8, 2022
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My computer is 18 months old and has never had any issues other than a hinge breaking twice. The second time it broke I decided to remove the screen and and do the drill (very carefully) and screw method. That worked great. I reinstalled the screen and guess I wasn't careful enough with putting the bezel back on and slightly damaged the right side and a little of the bottom of the screen. I thought maybe I had a stuck key or maybe something under a key but can't find anything after a good vacuuming and cleaning.

When I got the computer I replaced the PCI hard drive with a bigger drive. I can access that original drive on my external case.

When I turned my computer on it got to the password box and then . . . nothing. Keyboard wouldn't type and it has backslashes marching to the left. I removed both hard drives and I can access them in an external case so I can get to my data.

Today I removed the screen and turned on the computer hooked up to my 32" tv that I use for a bigger monitor with the original hard drive and it let me type my password in and get to the main screen. I tried shutting down and the marching backslashes started again.

I built a few computers in the late 90'' and early 2000's but I have never seen this issue before. The tech support at MSI is stumped as well.

If I think of anything else I will come back and add that to my post.

Thanks for any help.
 
I forgot to post an image.

msi1.jpg
 
Do you have any other keyboards with which you can test?
Is the keyboard wired or wireless.
Similar problems have occurred due to another keyboard which has papers or books placed on it & it is connecting to the pc & causing the problem.
 
That's what I forgot to put in my post. I have a brand new USB keyboard which did the same thing as the laptop keyboard. I also have the laptop keyboard disconnected from the motherboard. If it matters the mouse has always worked.
 
I would be checking for any unused keyboards hiding somewhere.
Are the keyboards wired or wireless?
If you disconnect the keyboard & use the onscreen keyboard does the problem go away & allow you to log in?
 
No hiding keyboards. Just the disconnected laptop keyboard and the brand new USB keyboard I bought to see if the laptop keyboard was the issue. Is the media tab for uploading video? I have a 22 second video showing what happens when I type (with the USB keyboard)>
 
Scratch the video it's to big to send from my phone to my email. If you look at the image I posted, what ever I type moves to the left between the backslashes until it runs out of the password box. I hope that makes sense.
 
The time limit expired on editing one of my posts. If I use the on screen key board the same thing happens.
 
Then I suspect a problem with the PC if the onscreen keyboard is also doing this but can’t see how.
If you backspace or highlight the entry does the problem repeat?
Please try:
Right click on start & choose Terminal/powershell with admin & type/copy & paste these cmds one at a time then click Enter:
SFC /SCANNOW
DISM /Online /Cleanup-Image /StartComponentCleanup
DISM /Online /Cleanup-Image /RestoreHealth
 
It will be this evening before I can get this done. I will post what I can and can't do after I get through the list. Thank you for your help.
 
I'm attaching two pictures. I was able to login to my original hard drive and get to the Windows Power Shell Admin. The first picture is what happened when I clicked to enter the SFC /SCANNOW . The backslashes started across the screen. The second image is when I left clicked on the Windows Icon in the lower left to logout and got the backslashes again.

It's not letting me attach the first image so I hope my explanation is clear enough.
 

Attachments

If the problem happens with the new drive & not the old one then how did you transfer Windows to the new drive? If clean install then I would recommend cloning the original drive to the new one using Macrium Reflect. You‘ll be able to extend the C partition to fill the new drive.
 
It doesn't happen the same way. I can get on the original drive, get to Windows Power Shell but it won't let me enter anything. When I click to enter what you provided the marching backslashes start.

I can't get to that on the newer (bigger drive) drive to even try that. I'm transferring files from the newer drive to salvage anything I can and I will try and clone the original onto the newer drive. I may have to get another external M.2 case to do that. I will try with Macrium Refleck like you suggested.
 
You can either place the original al drive in the PC & the new drive in a caddy then use Macrium to clone the drive, I would recommend dragging & dropping the partitions from the original drive to the new one which will allow you to extend the C partition. If not then you can do this later with a partition manager.
 
I won't be able to work on this for a day or two. My wife and I just got hit with the flu. I will come back after my head clears and let you know where I'm at with this issue.
 
To avoid us having to ask for an update every couple of days we will close this thread until the OP has the time available to work towards resolving the issue, PM a member of staff when you are ready and the thread can be reopened.
 
I formatted my Drive and cloned the original drive to that. It let me boot up the computer but still does the backslash dance when I try and log out.

I'm beginning to think this has to do with the motherboard. Even at 18 months old I'll have to think hard before I put that much more money into this computer.

If anyone knows how to check this motherboard let me know and I'll try that.

Thanks,
Ernie Hodge
 
That's a good point about maybe not the motherboard. I've had computers since 1987 and the only reason I got rid of most of them was the software didn't keep up with the technology.

I hate to just chuck it so if anyone knows how to check out all the hardware that would be something I wouldn't mind trying. I have a refurbished Lenovo coming so I can get back to work.

Thanks,
Ernie Hodge
 
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