Monitors go black/shutdown while playing demanding games, but I can still hear audio

[Noah Moon]

Recently, I've been trying to play games that I've previously had no issue running on my pc for hours. These include Destiny 2, Ready or Not, and Overwatch occasionally. When I play these games, eventually, sometimes almost as soon as I start the game, or a few minutes into a game, my monitors, both, at the same time, will go black, and say they have lost connection. Despite this though, I can still hear sound, both in the game and also from YouTube videos that I'm playing in the background. This hasn't been an issue up until about a month ago, and I've tried the following solutions to no avail:

Updating all drivers using driver easy and manually checking
Virus check and clean
Updating all of my games
Checking the temperature of my GPU and CPU (Both haven't reached any critical point)
Checking to make sure my pc can handle the power/voltage (it was fine, but I also wouldn't understand why it would be an issue randomly now)
I've unplugged everything and plugged it back in
I've tried some other small things and nothings worked so far.

My specs are:
GPU: NVIDIA GeForce RTX 3080
Processor: Intel® Core™ Processor i9-10900K 10/20 3.70GHz [Turbo 5.2GHz] 20MB Cache LGA1200
Motherboard: GIGABYTE Z590 UD AC ATX, ARGB, 802.11ac, 2.5GbE LAN, 2 PCIe x16, 2 PCIe x1, 5 SATA3, 3x M.2 SATA/PCIe
Powersupply: 1,000 Watts - Standard 80 Plus Gold Power Supply
SSD: 2TB GIGABYTE AORUS (PCIe Gen4) NVMe M.2 SSD - Seq R/W: Up to 5000/4400 MB/s, Rnd R/W up to 750/700k

 

[Rustys]

What happens when you use one monitor connected at a time?

So other can assist let get a speccy report.

Do not forget to post the make and model of the PSU if this is a desktop.

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

 

[Noah Moon]

http://speccy.piriform.com/results/64J8DzuJkAk82PQ0n4qimoN

^This is the Speccy info

As for testing it with just one monitor at a time, I just tested and I had the same results. Monitor blacked out, but I could still hear some sounds from the game.

 

[phillpower2]

RAM
32.0GB

So that we can check the specs, can you post a link to the RAM that you have.

Operating System
Windows 10 Home 64-bit
Computer type: Desktop
Installation Date: 14-Jun-21 20:03:02

Windows was installed more than two years ago yet only three updates were installed and those on August 8th of this year.

Is Windows licenced and activated.

There are no system drivers shown to have been installed.

Powersupply: 1,000 Watts - Standard 80 Plus Gold Power Supply

Not all PSUs are made equal, some are real good, some are real bad and some are just outright dangerous.

Can you post the brand and model name or number of the PSU + let us know how old it is.

The Behaviour that you describe is typical behaviour of something overheating, this includes the PSU overheating internally.

 

[Rustys]

TO add to what @phillpower2 has stated.

What happens when you remove the display card and connect directly to the onboard graphics?

01-Sep-23 01:04;: Driver Easy Scheduled Scan

This and other driver fetching updating programs are nothing more than trash.

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www.bleepingcomputer.com

Do not even trust Windows to do a proper job.

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www.bleepingcomputer.com

 

[phillpower2]

Windows was installed more than two years ago yet only three updates were installed and those on August 8th of this year.

Is Windows licenced and activated.

The silence is deafening so will take it that both are a no and will close this thread as we don`t help with non legit software.