Solved Monitor loses signal after playing a game

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H

HopesAnchor131

PCHF Member
Oct 2, 2024
14
0
32
United Kingdom
Hi everyone, new here and hope you can all help.

I have this annoying issue where after I play games my screen loses signal and computer seems to completely crash. So much so pressing the caps lock/number lock keys on my keyboard won't work. I have to hold the power button on my system to get it working again and it works fine till I play and exit a game again. This happens about 10 minutes after exiting a game.

This all started about 6 months ago when I went out one day, put my system to sleep and came home to wake my system up and it would not detect my monitor at all. When this happened I even swapped out HDMI cables and it would not detect the screen. The system suddenly started working again two days later with the original cable but now has these annoying crashes. 6 months ago these crashes would initially happen 10 minutes after booting the system up, almost everyday and then work fine once the initial crash took place.

I did discover that the SSD my OS was installed on was dying and once I found this out I reinstalled Windows on a new healthy SSD. The dying SSD is still in my system but no longer used.

My specs are
Ryzen 5 3600
Gigabyte x570i Pro Wifi
Kingston hyperx fury RAM 2 x 8gb
msi nvidia rtx 2080 super
Corsair 750w PSU
I have 3 SSDs and one HDD in my system
 
Welcome to PCHF,

Have you tried using a different screen, a TV that has the appropriate video port will do.

What speed is the RAM.

What is the model name or number and age of the Corsair PSU.

What o you have the Windows Power Plan set as.
 
Thank you for the welcome

The system is currently hooked up to my bedroom TV but I did try it on the living room and the same thing happened.

The RAM is DDR4 3200.

The PSU is a Corsair SF750 80 Plus Platinum and is about 2 and a half years old.

The power plan is currently set to high performance.
 
Screen effectively ruled out, the ideal spec of RAM for the CPU and a great quality and adequate spec PSU, this looks bad for the GPU itself, the fact that you get and can see the No Signal message on the screen supports a GPU issue.

If not done already, reseat the RAM and the GPU and check that all modular connections to and from the PSU are secure at both ends, be careful when applying any pressure to the connections on the MB and GPU.

HopesAnchor131 said:
The power plan is currently set to high performance.
Click to expand...

Change the Windows Power Plan to Balanced, Ultra and High Performance are a form of overclocking that is known to cause stability and overheating issues, the setting should only be used for gaming type notebooks that have a discrete GPU that needs the extra power.

HopesAnchor131 said:
I did discover that the SSD my OS was installed on was dying and once I found this out I reinstalled Windows on a new healthy SSD.
Click to expand...

After clean installing Windows did you install the system drivers for the MB and starting with the chipset drivers first, SATA/storage drivers second and then the GPU drivers, this is a 100% must do.

Before replying can you do the below first;

Download MiniToolBox and save the file to the Desktop.

Close the browser and run the tool, check the following options;

List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size

Click on Go.

Post the resulting log in your next reply for us if you will.

You are welcome btw :)
 
Ok so, I've checked all the connections and they all seem to be firmly connected, I've removed my RAM, gave it a clean off incase of any dust on the pins and reconnected.

I've changed the power plan to balanced.

I'm not 100% about the drivers, I did install AMD chipset drivers but I noticed they seemed to make my system more unstable? I've given them a go a few times but always seemed to make it more unstable.

If it is any help in diagnosing the problem, when it started 6 months ago and the pc would not detect my screen at all, the pc was working fine. As in, I would turn the pc on and I could log on. I knew I could successfully log on as when I do my mouse always changes colour to what I have it set to in the Razer software and it always did so, it just wouldn't show an image. I can also confirm that the fans on the GPU continue to spin during a crash, both now and then.

I have included below the information from the software that you requested.

MiniToolBox by Farbar Version: 13-05-2022
Ran by danie (administrator) on 03-10-2024 at 14:25:44
Running from "F:\Downloads"
Microsoft Windows 11 Home (X64)
Model: X570 I AORUS PRO WIFI Manufacturer: Gigabyte Technology Co., Ltd.
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (10/03/2024 02:07:44 PM) (Source: Application Error) (EventID: 1000) (User: NT AUTHORITY)
Description: Faulting application name: CorsairCpuIdService.exe, version: 5.18.106.0, time stamp: 0x66b4883c
Faulting module name: ntdll.dll, version: 10.0.22621.4111, time stamp: 0x518e67bb
Exception code: 0xc00000fd
Fault offset: 0x000000000003d518
Faulting process id: 0x0x3d54
Faulting application start time: 0x0x1db159539f4f5ab
Faulting application path: C:\Program Files\Corsair\Corsair iCUE5 Software\CorsairCpuIdService.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: ca20ebe4-5383-45e5-92b7-518a2ece0dbb
Faulting package full name:
Faulting package-relative application ID:

Error: (10/03/2024 02:07:32 PM) (Source: CertEnroll) (EventID: 86) (User: NT AUTHORITY)
Description: Event-ID 86

Error: (10/03/2024 02:07:31 PM) (Source: CertEnroll) (EventID: 86) (User: NT AUTHORITY)
Description: Event-ID 86

Error: (10/03/2024 01:35:06 AM) (Source: VSS) (EventID: 8193) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance. hr = 0x8007045b, A system shutdown is in progress.
.

Error: (10/03/2024 01:35:06 AM) (Source: VSS) (EventID: 13) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {4e14fba2-2e22-11d1-9964-00c04fbbb345} and name CEventSystem cannot be started. [0x8007045b, A system shutdown is in progress.
]

Error: (10/02/2024 09:30:02 PM) (Source: CertEnroll) (EventID: 86) (User: NT AUTHORITY)
Description: Event-ID 86

Error: (10/02/2024 09:30:02 PM) (Source: CertEnroll) (EventID: 86) (User: NT AUTHORITY)
Description: Event-ID 86

Error: (10/02/2024 02:31:50 PM) (Source: CertEnroll) (EventID: 86) (User: NT AUTHORITY)
Description: Event-ID 86

Error: (10/02/2024 02:31:49 PM) (Source: CertEnroll) (EventID: 86) (User: NT AUTHORITY)
Description: Event-ID 86

Error: (10/02/2024 01:40:47 AM) (Source: Application Error) (EventID: 1000) (User: DANSPC)
Description: Faulting application name: Widgets.exe, version: 524.24900.90.0, time stamp: 0x66e5e1e3
Faulting module name: Geolocation.dll, version: 10.0.22621.3672, time stamp: 0x8d1850a1
Exception code: 0xc0000005
Fault offset: 0x0000000000012981
Faulting process id: 0x0x2ea8
Faulting application start time: 0x0x1db1451c9710b78
Faulting application path: C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_524.24900.80.0_x64__cw5n1h2txyewy\Dashboard\Widgets.exe
Faulting module path: C:\Windows\System32\Geolocation.dll
Report Id: 3ae1fa71-4300-4394-9d9a-948910a5c7ae
Faulting package full name: MicrosoftWindows.Client.WebExperience_524.24900.80.0_x64__cw5n1h2txyewy
Faulting package-relative application ID: Widgets


System errors:
=============
Error: (10/03/2024 02:16:03 PM) (Source: Microsoft-Windows-TPM-WMI) (EventID: 1796) (User: NT AUTHORITY)
Description: The Secure Boot update failed to update a Secure Boot variable with error -2147020471. For more information, please see https://go.microsoft.com/fwlink/?linkid=2169931

Error: (10/03/2024 02:07:47 PM) (Source: Service Control Manager) (EventID: 7034) (User: )
Description: The Corsair CpuIdService service terminated unexpectedly. It has done this 1 time(s).

Error: (10/03/2024 02:07:24 PM) (Source: Microsoft-Windows-TPM-WMI) (EventID: 1796) (User: NT AUTHORITY)
Description: The Secure Boot update failed to update a Secure Boot variable with error -2147020471. For more information, please see https://go.microsoft.com/fwlink/?linkid=2169931

Error: (10/02/2024 09:30:04 PM) (Source: Microsoft-Windows-TPM-WMI) (EventID: 1796) (User: NT AUTHORITY)
Description: The Secure Boot update failed to update a Secure Boot variable with error -2147020471. For more information, please see https://go.microsoft.com/fwlink/?linkid=2169931

Error: (10/02/2024 09:29:50 PM) (Source: volmgr) (EventID: 161) (User: )
Description: Dump file creation failed due to error during dump creation.

Error: (10/02/2024 09:29:57 PM) (Source: EventLog) (EventID: 6008) (User: )
Description: The previous system shutdown at 9:27:46 PM on ‎10/‎2/‎2024 was unexpected.

Error: (10/02/2024 09:23:21 PM) (Source: nvlddmkm) (EventID: 153) (User: )
Description: Event-ID 153

Error: (10/02/2024 09:23:21 PM) (Source: nvlddmkm) (EventID: 153) (User: )
Description: Event-ID 153

Error: (10/02/2024 06:00:01 PM) (Source: Microsoft-Windows-TPM-WMI) (EventID: 1796) (User: NT AUTHORITY)
Description: The Secure Boot update failed to update a Secure Boot variable with error -2147020471. For more information, please see https://go.microsoft.com/fwlink/?linkid=2169931

Error: (10/02/2024 02:40:38 PM) (Source: Microsoft-Windows-TPM-WMI) (EventID: 1796) (User: NT AUTHORITY)
Description: The Secure Boot update failed to update a Secure Boot variable with error -2147020471. For more information, please see https://go.microsoft.com/fwlink/?linkid=2169931


Windows Defender:
================
Date: 2024-10-01 15:36:24
Description:
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan

Date: 2024-09-30 15:11:50
Description:
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan

Date: 2024-09-26 15:17:32
Description:
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan

Date: 2024-09-14 15:09:59
Description:
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan

Date: 2024-08-28 14:26:12
Description:
Microsoft Defender Antivirus scan has been stopped before completion.
Scan Type: Antimalware
Scan Parameters: Quick Scan

CodeIntegrity Errors:
====================
Date: 2024-10-03 14:07:54
Description:
Code Integrity determined that a process (\Device\HarddiskVolume4\Users\danie\AppData\Local\Discord\app-1.0.9165\Discord.exe) attempted to load \Device\HarddiskVolume4\ProgramData\obs-studio-hook\graphics-hook64.dll that did not meet the Microsoft signing level requirements.

Date: 2024-10-01 14:49:22
Description:
Code Integrity determined that a process (\Device\HarddiskVolume4\Users\danie\AppData\Local\Discord\app-1.0.9164\Discord.exe) attempted to load \Device\HarddiskVolume4\ProgramData\obs-studio-hook\graphics-hook64.dll that did not meet the Microsoft signing level requirements.


=========================== Installed Programs ============================

7-Zip 24.08 (x64) (HKLM\...\7-Zip) (Version: 24.08 - Igor Pavlov)
Alan Wake 2 (HKLM-x32\...\Alan Wake 2_is1) (Version: - )
Assassin's Creed Mirage (HKLM-x32\...\Uplay Install 6100) (Version: - Ubisoft)
Car Mechanic Simulator 2021 (HKLM-x32\...\Car Mechanic Simulator 2021_is1) (Version: - )
CCleaner (HKLM\...\CCleaner) (Version: 6.28 - Piriform)
Core Temp 1.18.1 (HKLM\...\{086D343F-8E78-4AFC-81AC-D6D414AFD8AC}_is1) (Version: 1.18.1 - ALCPU)
Corsair iCUE5 Software (HKLM\...\{A9B0B2D7-8C59-4413-A2FB-99EDBE65A608}) (Version: 5.18.106 - Corsair)
CPUID CPU-Z 2.09 (HKLM\...\CPUID CPU-Z_is1) (Version: 2.09 - CPUID, Inc.)
Documentation Manager (HKLM\...\{94DE47AB-3149-4877-8547-DDA27945A1F2}) (Version: 23.70.2.3 - Intel Corporation) Hidden
Dustborn (HKLM-x32\...\Dustborn_is1) (Version: - )
EA app (HKLM\...\{C2622085-ABD2-49E5-8AB9-D3D6A642C091}) (Version: 13.297.0.5810 - Electronic Arts) Hidden
EA app (HKLM-x32\...\{4566c3be-2b12-4de0-9f0f-72bd6e3b1c4d}) (Version: 13.297.0.5810 - Electronic Arts)
ENE Video Capture Box HAL (HKLM\...\{A096611D-BA11-4A1A-8D09-0A0462D7C8F2}) (Version: 1.0.5.15 - Ene Tech.) Hidden
ENE Video Capture Box HAL (HKLM-x32\...\{974259bf-3ed1-4cd6-9ed1-40c7f601a786}) (Version: 1.0.5.15 - Ene Tech.) Hidden
ENE_AIC_Marvell_HAL (HKLM\...\{085E2365-0A70-4230-B664-02D5E4FE7E9C}) (Version: 1.0.7.0 - ENE TECHNOLOGY INC.) Hidden
ENE_AIC_Marvell_HAL (HKLM-x32\...\{887e18fb-6bc3-4cd4-b34e-32d9ff71bbae}) (Version: 1.0.7.0 - ENE TECHNOLOGY INC.) Hidden
ENE_DRAM_RGB_AIO (HKLM\...\{5B5CE185-F845-487D-824D-9D02A8B778FB}) (Version: 1.0.9.1 - Ene Tech.) Hidden
ENE_DRAM_RGB_AIO (HKLM-x32\...\{661c7ac8-4c45-4772-ba1d-090085dde688}) (Version: 1.0.9.1 - Ene Tech.) Hidden
ENE_EHD_M2_HAL (HKLM\...\{37A48B7F-D4EA-4863-844E-A284E2AA3C5D}) (Version: 1.0.12.2 - ENE TECHNOLOGY INC.) Hidden
ENE_EHD_M2_HAL (HKLM-x32\...\{3f5a70c6-60da-4ae9-8072-a51aa4dc08ee}) (Version: 1.0.12.2 - ENE TECHNOLOGY INC.) Hidden
ENE_External_Device_HAL (HKLM\...\{2B8E611F-0B51-4FAC-87BB-AF50D82E7DDA}) (Version: 1.0.12.7 - ENE Tech) Hidden
ENE_External_Device_HAL (HKLM-x32\...\{a7b1cf47-d8f0-423d-9494-568195f1c864}) (Version: 1.0.12.7 - ENE Tech) Hidden
ENE_MousePad_HAL (HKLM\...\{9E97178A-ADB8-4778-BE60-7E28E2A72721}) (Version: 1.0.1.8 - ENE TECHNOLOGY INC.) Hidden
ENE_MousePad_HAL (HKLM-x32\...\{bf256b46-8ff7-48be-ab7f-5661e9a0651f}) (Version: 1.0.1.8 - ENE TECHNOLOGY INC.) Hidden
ENE_X_AIC_HAL (HKLM\...\{CF703694-01C6-4062-B797-84DB215662BC}) (Version: 1.0.6.3 - ENE TECHNOLOGY INC.) Hidden
ENE_X_AIC_HAL (HKLM-x32\...\{c662a481-d76a-4188-95d2-6eb4ffd55542}) (Version: 1.0.6.3 - ENE TECHNOLOGY INC.) Hidden
Epic Games Launcher (HKLM-x32\...\{B85FAA6E-A9AA-4655-9029-E1A4EDC05E1A}) (Version: 1.3.93.0 - Epic Games, Inc.)
Epic Games Launcher Prerequisites (x64) (HKLM\...\{F9C5C994-F6B9-4D75-B3E7-AD01B84073E9}) (Version: 1.0.0.0 - Epic Games, Inc.) Hidden
Epic Online Services (HKLM-x32\...\{57A956AB-4BCC-45C6-9B40-957E4E125568}) (Version: 2.0.44.0 - Epic Games, Inc.)
Euro Truck Simulator 2 (HKLM\...\Steam App 227300) (Version: - SCS Software)
Euro Truck Simulator 2 (HKLM-x32\...\Euro Truck Simulator 2_is1) (Version: - )
Gas Station Simulator (HKLM-x32\...\Gas Station Simulator_is1) (Version: - )
GOG GALAXY (HKLM-x32\...\{7258BA11-600C-430E-A759-27E2C691A335}_is1) (Version: 2.0.73.27 - GOG.com)
Hard Disk Sentinel (HKLM-x32\...\Hard Disk Sentinel_is1) (Version: 6.20 - Janos Mathe)
House Flipper 2 (HKLM-x32\...\House Flipper 2_is1) (Version: - )
HWiNFO® 64 (HKLM\...\HWiNFO® 64_is1) (Version: 8.12 - Martin Malik, REALiX s.r.o.)
Intel Driver && Support Assistant (HKLM-x32\...\{FD1F89D7-58B0-4AEA-995D-72D07C5302A4}) (Version: 24.5.40.11 - Intel) Hidden
Intel(R) Computing Improvement Program (HKLM\...\{89E7E64C-A30C-4D24-9D12-B354CA2335DE}) (Version: 2.4.10888 - Intel Corporation)
Intel(R) Wireless Bluetooth(R) (HKLM-x32\...\{00003070-0230-1033-84C8-B8D95FA3C8C3}) (Version: 23.70.3.1 - Intel Corporation)
Intel® Driver & Support Assistant (HKLM-x32\...\{43826762-6E01-46B8-81D5-79BA90ABED2F}) (Version: 24.5.40.11 - Intel)
Intel® Software Installer (HKLM-x32\...\{2f7b77cf-9080-41ab-b879-938730a33f60}) (Version: 23.70.2.3 - Intel Corporation) Hidden
Launcher Prerequisites (x64) (HKLM-x32\...\{43a03b9c-4770-409c-a999-587b60700b63}) (Version: 1.0.0.0 - Epic Games, Inc.) Hidden
L-Connect (HKLM-x32\...\{69720AC4-DC3C-4F1A-972E-4F56579126D0}_is1) (Version: 1.00.00 - L-Connect)
Malwarebytes version 5.1.10.127 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 5.1.10.127 - Malwarebytes)
MediaHuman YouTube to MP3 Converter 3.9.9.90 (HKLM-x32\...\MediaHuman YouTube to MP3 Converter_is1) (Version: 3.9.9.90 - MediaHuman)
Microsoft Update Health Tools (HKLM\...\{C6FD611E-7EFE-488C-A0E0-974C09EF6473}) (Version: 5.72.0.0 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
MSI Afterburner 4.6.5 (HKLM-x32\...\Afterburner) (Version: 4.6.5 - MSI Co., LTD)
NVIDIA FrameView SDK 1.4.9615.33661400 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_FrameViewSdk) (Version: 1.4.9615.33661400 - NVIDIA Corporation)
NVIDIA GeForce Experience 3.28.0.417 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 3.28.0.417 - NVIDIA Corporation)
NVIDIA Graphics Driver 561.09 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 561.09 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.4.0.1 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.4.0.1 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.23.1019 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.23.1019 - NVIDIA Corporation)
NVIDIA USBC Driver 1.52.831.832 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_USBC) (Version: 1.52.831.832 - NVIDIA Corporation)
NZXT CAM 4.68.3 (HKLM\...\ac0666ae-ee66-5310-ac01-9d6348133b2d) (Version: 4.68.3 - NZXT, Inc.)
OBS Studio (HKLM-x32\...\OBS Studio) (Version: 30.1.2 - OBS Project)
OpenAL (HKLM-x32\...\OpenAL) (Version: - )
Patriot Viper M2 SSD RGB (HKLM\...\{8B4C0A3D-C135-4E1F-98D8-3926494B4D61}) (Version: 1.1.0.1 - Patriot Memory) Hidden
Patriot Viper M2 SSD RGB (HKLM-x32\...\{07236f40-ec25-4646-8cb6-b6aaf1597324}) (Version: 1.1.0.1 - Patriot Memory) Hidden
Plague Inc Evolved (HKLM-x32\...\Plague Inc Evolved_is1) (Version: v.1.19.1.0.build.9770563 - Decepticon)
Police Simulator: Patrol Officers (HKLM-x32\...\Police Simulator: Patrol Officers_is1) (Version: - )
PowerWash Simulator (HKLM-x32\...\PowerWash Simulator_is1) (Version: - )
RAD Video Tools (HKLM-x32\...\RADVideo) (Version: - RAD Game Tools, Inc.)
Razer Synapse (HKLM-x32\...\Razer Synapse) (Version: 3.9.0806.081316 - Razer Inc.)
Resistance: Fall of Man (HKLM-x32\...\Resistance: Fall of Man_is1) (Version: - )
RGB Fusion (HKLM-x32\...\{FFA8F1FA-3C2C-4A94-AC0B-0DF47272C25F}) (Version: 3.24.0318.1 - Gigabyte)
Sound Editor (HKLM-x32\...\Sound Editor) (Version: 2.1.0.1 - TheVisitorX)
Speccy (HKLM\...\Speccy) (Version: 1.33 - Piriform)
Starfield (HKLM-x32\...\Starfield_is1) (Version: - )
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
TechPowerUp GPU-Z (HKLM-x32\...\{8B0F211E-5846-4FB2-B0B9-4EB31546FDF9}}_is1) (Version: 2.59.0 - TechPowerUp)
Train Sim World® 5 (HKLM\...\Steam App 2967990) (Version: - Dovetail Games)
TreeSize Free V4.7.3 (64 bit) (HKLM\...\TreeSize Free_is1) (Version: 4.7.3 - JAM Software)
Tropico 6 (HKLM-x32\...\Tropico 6_is1) (Version: - )
Ubisoft Connect (HKLM-x32\...\Uplay) (Version: 151.2.11050 - Ubisoft)
Verbatim_SureFireGaming_Product (HKLM\...\{35CB65C6-A7E3-4EE7-AD40-738D70A72164}) (Version: 1.0.3.11 - Verbatim) Hidden
Verbatim_SureFireGaming_Product (HKLM-x32\...\{d601832a-0d94-46ce-9b19-78e8a5887313}) (Version: 1.0.3.11 - Verbatim) Hidden
WD P40 Game Drive (HKLM\...\{EE55DBAE-ECDD-4ADD-AAB5-23DE848B0996}) (Version: 1.0.2.18 - Western Digital Corporation) Hidden
WD P40 Game Drive (HKLM-x32\...\{72b1a866-fc31-4381-bff3-fa6cd8823777}) (Version: 1.0.2.18 - Western Digital Corporation) Hidden
WinRAR 7.00 (64-bit) (HKLM\...\WinRAR archiver) (Version: 7.00.0 - win.rar GmbH)
Wondershare Helper Compact 2.5.3 (HKLM-x32\...\{5363CE84-5F09-48A1-8B6C-6BB590FFEDF2}_is1) (Version: 2.5.3 - Wondershare)
WWE 2K24 (HKLM-x32\...\WWE 2K24_is1) (Version: - )

Packages:
=========
Copilot -> C:\Program Files\WindowsApps\Microsoft.Copilot_1.0.4.0_neutral__8wekyb3d8bbwe [2024-10-01] (Microsoft Corporation)
Lively Wallpaper -> C:\Program Files\WindowsApps\12030rocksdanister.LivelyWallpaper_1.0.144.0_x64__97hta09mmv6hy [2024-10-02] (rocksdanister) [Startup Task]
Microsoft Advertising SDK for XAML -> C:\Program Files\WindowsApps\Microsoft.Advertising.Xaml_10.1811.1.0_x64__8wekyb3d8bbwe [2024-05-13] (Microsoft Corporation) [MS Ad]
Microsoft Advertising SDK for XAML -> C:\Program Files\WindowsApps\Microsoft.Advertising.Xaml_10.1811.1.0_x86__8wekyb3d8bbwe [2024-05-13] (Microsoft Corporation) [MS Ad]
Microsoft.WindowsAppRuntime.CBS -> C:\Windows\SystemApps\Microsoft.WindowsAppRuntime.CBS_8wekyb3d8bbwe [2024-06-13] (Microsoft Corporation)
ms-resource://MicrosoftCorporationII.QuickAssist/resources/APP_WINDOW_NAME -> C:\Program Files\WindowsApps\MicrosoftCorporationII.QuickAssist_2.0.32.0_x64__8wekyb3d8bbwe [2024-10-01] (Microsoft Corp.)
ms-resource://MicrosoftWindows.CrossDevice/CrossDevice.Core/Resources/PackageName -> C:\Program Files\WindowsApps\MicrosoftWindows.CrossDevice_1.24082.53.0_x64__cw5n1h2txyewy [2024-10-01] (Microsoft Windows) [Startup Task]
ms-resource:AppStoreName -> C:\Program Files\WindowsApps\Microsoft.RawImageExtension_2.3.2051.0_x64__8wekyb3d8bbwe [2024-08-07] (Microsoft Corporation)
ms-resource:AppStoreName -> C:\Program Files\WindowsApps\Microsoft.Windows.DevHome_0.1800.640.0_x64__8wekyb3d8bbwe [2024-10-02] (Microsoft Corporation)
ms-resource:AppStoreName -> C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2024.11070.31001.0_x64__8wekyb3d8bbwe [2024-08-07] (Microsoft Corporation) [Startup Task]
ms-resource:AppxManifest_DisplayName -> C:\Windows\SystemApps\Microsoft.Windows.PrintQueueActionCenter_cw5n1h2txyewy [2024-04-25] (Microsoft Corporation)
ms-resource:Clipchamp/AppName -> C:\Program Files\WindowsApps\Clipchamp.Clipchamp_3.1.11720.0_neutral__yxz26nhyzhsrt [2024-10-01] (Microsoft Corp.)
NVIDIA Control Panel -> C:\Program Files\WindowsApps\NVIDIACorp.NVIDIAControlPanel_8.1.966.0_x64__56jybvy8sckqj [2024-10-01] (NVIDIA Corp.)
Outlook for Windows -> C:\Program Files\WindowsApps\Microsoft.OutlookForWindows_1.2024.925.200_x64__8wekyb3d8bbwe [2024-10-01] (Microsoft Corporation)
Realtek Audio Control -> C:\Program Files\WindowsApps\RealtekSemiconductorCorp.RealtekAudioControl_1.1.137.0_x64__dt26b99r8h8gj [2024-09-19] (Realtek Semiconductor Corp)
Torrex Lite - Torrent Downloader -> C:\Program Files\WindowsApps\BooStudioLLC.TorrexLite-TorrentDownloader_1.4.46.0_x64__b6e429xa66pga [2024-10-01] (Finebits OÜ) [Startup Task]
TranslucentTB -> C:\Program Files\WindowsApps\28017CharlesMilette.TranslucentTB_2024.1.0.0_x64__v826wp6bftszj [2024-05-22] (Charles Milette) [Startup Task]
Ultimate Photo Editor -> C:\Program Files\WindowsApps\35450PhotoCoolApps.UltimatePhotoEditor_2.1.4.0_x64__61cxy7b35vdsg [2024-10-01] (Photo Cool Apps)
Video To Mp3 Converter,Video Trimmer -> C:\Program Files\WindowsApps\39492FruitCandy.VideoToMp3ConverterVideoTrimmer_1.1.7.0_x64__xnewyr70hrxjw [2024-09-19] (Fruit Candy) [MS Ad]
Widgets Platform Runtime -> C:\Program Files\WindowsApps\Microsoft.WidgetsPlatformRuntime_1.4.0.0_x64__8wekyb3d8bbwe [2024-09-06] (Microsoft Corporation)
WinAppRuntime.Main.1.5 -> C:\Program Files\WindowsApps\MicrosoftCorporationII.WinAppRuntime.Main.1.5_5001.214.1843.0_x64__8wekyb3d8bbwe [2024-08-15] (Microsoft Corp.)
WinAppRuntime.Singleton -> C:\Program Files\WindowsApps\MicrosoftCorporationII.WinAppRuntime.Singleton_6000.266.2241.0_x64__8wekyb3d8bbwe [2024-10-02] (Microsoft Corp.)
WinDbg -> C:\Program Files\WindowsApps\Microsoft.WinDbg_1.2409.17001.0_x64__8wekyb3d8bbwe [2024-09-19] (Microsoft Corporation)
Windows Feature Experience Pack -> C:\Windows\SystemApps\LKG\MicrosoftWindows.LKG.AccountsService_cw5n1h2txyewy [2024-09-14] (Microsoft Windows)
Windows Feature Experience Pack -> C:\Windows\SystemApps\LKG\MicrosoftWindows.LKG.DesktopSpotlight_cw5n1h2txyewy [2024-09-14] (Microsoft Windows)
Windows Feature Experience Pack -> C:\Windows\SystemApps\LKG\MicrosoftWindows.LKG.IrisService_cw5n1h2txyewy [2024-09-14] (Microsoft Windows)
Windows Feature Experience Pack -> C:\Windows\SystemApps\MicrosoftWindows.Client.Core_cw5n1h2txyewy [2024-09-14] (Microsoft Windows)
Windows Feature Experience Pack -> C:\Windows\SystemApps\MicrosoftWindows.Client.FileExp_cw5n1h2txyewy [2024-09-14] (Microsoft Windows)
WindowsAppRuntime.1.3 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.3_3000.934.1904.0_x64__8wekyb3d8bbwe [2024-04-18] (Microsoft Corporation)
WindowsAppRuntime.1.3 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.3_3000.934.1904.0_x86__8wekyb3d8bbwe [2024-04-18] (Microsoft Corporation)
WindowsAppRuntime.1.4 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.4_4000.1309.2056.0_x64__8wekyb3d8bbwe [2024-09-10] (Microsoft Corporation)
WindowsAppRuntime.1.4 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.4_4000.1309.2056.0_x86__8wekyb3d8bbwe [2024-09-10] (Microsoft Corporation)
WindowsAppRuntime.1.5 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.5_5001.159.55.0_x64__8wekyb3d8bbwe [2024-06-12] (Microsoft Corporation)
WindowsAppRuntime.1.5 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.5_5001.178.1908.0_x64__8wekyb3d8bbwe [2024-07-10] (Microsoft Corporation)
WindowsAppRuntime.1.5 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.5_5001.214.1843.0_x64__8wekyb3d8bbwe [2024-08-15] (Microsoft Corporation)
WindowsAppRuntime.1.5 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.5_5001.214.1843.0_x86__8wekyb3d8bbwe [2024-08-15] (Microsoft Corporation)
WindowsAppRuntime.1.6 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.6_6000.266.2241.0_x64__8wekyb3d8bbwe [2024-10-02] (Microsoft Corporation)
WindowsAppRuntime.1.6 -> C:\Program Files\WindowsApps\Microsoft.WindowsAppRuntime.1.6_6000.266.2241.0_x86__8wekyb3d8bbwe [2024-10-02] (Microsoft Corporation)
WinRAR -> C:\Program Files\WinRAR [2024-04-18] (0)
XLSX Editor: Sheet Reader -> C:\Program Files\WindowsApps\29982SibistLtd.XLSXEditorXLSReader_1.0.5.0_x86__rd00eeepyhwr8 [2024-06-14] (Match 3 games studio)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 37%
Total physical RAM: 16306.45 MB
Available physical RAM: 10121.03 MB
Total Virtual: 38834.45 MB
Available Virtual: 29691.48 MB

========================= Partitions: =====================================

1 Drive c: (Operating System and Apps) (Fixed) (Total:244.14 GB) (Free:103.52 GB) NTFS
2 Drive d: (DYING, DO NOT USE) (Fixed) (Total:111.12 GB) (Free:35.46 GB) NTFS
3 Drive e: (Music) (Fixed) (Total:976.56 GB) (Free:622.92 GB) NTFS
4 Drive f: (Documents, Saves & Backups) (Fixed) (Total:886.44 GB) (Free:235.8 GB) NTFS
5 Drive g: (Train Sim World 5) (Fixed) (Total:931.5 GB) (Free:222.99 GB) NTFS
6 Drive j: (Games) (Fixed) (Total:708.42 GB) (Free:260.5 GB) NTFS

========================= Users: ========================================

User accounts for \\DANSPC

Administrator danie DefaultAccount
Guest WDAGUtilityAccount


**** End of log ****
 
Did you remove and clean the gold finger on the GPU like you did with the RAM.

There are a couple of things going on there but there is one in particular, iCUE5 Software is causing major problems, what do you use it for.

Another major issue is that the Windows 11 OS is what we call a lazy install, what this means, it was not done properly, how it should have been done is explained in my canned info below;

Once Windows has been clean installed you must then install first the MBs chipset drivers then the storage/SATA drivers and third the graphics drivers, the drivers can either come from a disk provided by the motherboard manufacturer or downloaded from their site and saved to a flash drive etc, this is a must and Windows should not be allowed to check for updates before it has been done as more often than not Windows installs the wrong drivers or in the incorrect order and this can cause all sorts of problems.

The reason why this procedure is so important, the chipset is what enables the MB to be able to communicate with all the hardware + are the first drivers that Windows looks for on boot.
Click to expand...

Two things that you need to do asap, remove that flaky drive and disable fast boot and secure boot in the BIOS, the latter is causing you problems with the trusted platform module ( TPM ) and this down to the initial new OS install not being done correctly.

Windows 11 itself and Nvidea drivers are also flagged up.

Tip, always uninstall no longer used software, example, you have patriot software installed but there is no patriot hardware present, stuff like that and Razer software in general are a pain in the proverbial.
 
Sorry should have included that in the post, yes I did the same for the GPU.

Corsair iCUE is used for my H100i liquid cooler for the RGB and fan curve.

I'll get rid of the drive. Fast boot and secure boot are both disabled already. I disabled fast boot when I found out having it on means the PC never really fully turns off.

What do you recommend regarding Windows? Regarding Nvidia I've tried DDU'ing multiple times and installing older drivers to fix my issue but it didn't change anything.

I'm not sure how the patriot stuff got there but I'll get rid of it. The Razer software is also for my mouse.
 
What we are doing atm is going through a tick sheet in an attempt to try and isolate the cause but just so you know it may take a clean install of Windows and the system drivers being done correctly to correct this, as you can see in the MTB log the ICue software and the Windows TPM drivers are causing you major grief, you should also see the below which clarifies Windows crashing and a computers hardware misbehaving.

HopesAnchor131 said:
I have this annoying issue where after I play games my screen loses signal and computer seems to completely crash
Click to expand...

Software such as Windows can crash and when it does crash you get a BSOD and when enabled a crash dmp is generated, programs or games when they crash can on occasion close to the desktop but the computer will still be 100% functional.

Hardware failure such as a weak power supply and/or overheating are not software related and when a computer for example suddenly turns off, freezes or the screen goes black etc the behaviour should be described as the "computer shut down unexpectedly" or froze etc and not as having crashed as the latter implies a software issue as opposed to an obvious hardware issue when described properly.

Having the correct info means that helpers will not be looking for a software issue when the problem is clearly hardware related.
 
Unless an issue is recurring crash dmps more than a couple of days old are of no use I`m afraid, this because updates are constantly being released to address known issues and the issue that you have been having may well have been fixed by a recent update, if we do see the same cause days or weeks etc later we know that the issue has not been fixed so needs investigation.

1. Copy any dmp files from C:\Windows\Minidump onto the desktop.
2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.
3. Upload the zip folder using the Attach button, bottom left of the dialogue input box

I will also mention that what you describe happening is not a BSOD.
 
Did you follow the exact steps that were provided.

I took a look at your link and what was there was not crash dmps.

No rush on my behalf as I've done all day on the forums and need to call it a day now as Im back in work early doors tomorrow
 
Very strange as the folder shows 9 .DMP files for me. I followed your instructions word for word.

I have uploaded them individually. Strangely, upon doing so I am getting an error that some files are empty and some are too large. I will include the ones it will let me attach.
 

Attachments

Have looked at the dmps but have been waiting to see if you had any further problems before going into detail on them, will give you a brief description so that the thread can be marked and closed if you don`t come back.

You have been having problems caused by Nvidea drivers for months, one in mid September was caused by Corsair cpuz drivers and the latest one on October 1st was caused by Nvidea drivers, odd as it may seem the problem could have just been the GPU was not seated properly which could cause a problem with power related drivers.
 
It happened again yesterday while playing a game but did not produce a dump file. I have been looking in the reliability monitor regarding the 24th September crash and it states multiple hardware errors at the time of the crash. In fact October 1st shows A LOT of hardware errors, though it doesn't state a hardware error everytime it has happened. I think I'm pretty sure at this point that Corsair iCUE is one of the main problems, but as I use it for my liquid cooler fan curve I am dubious about getting rid of it, even though I want to. Are there any better, alterative software I can for the fan curve? Could this just be Corsair iCUE is interfering with my graphics drivers?
 
I was on the game menu at the time, I had just gone into the kitchen to do something so didn't actually catch it going off and came back to the no signal screen and keyboard, mouse etc unresponsive as usual. However if it did the same as it normally would then first the sound would have cut out and then the picture. Sometimes if in a game it will get very laggy and drop a lot of FPS as well. Sorry if that isn't very helpful.
 
No worries as the above rules out a Windows issue.

As a starting point, uninstall the problematic ICue software, restart the PC but don`t do any gaming, use the computer like you were when this latest episode occured to see what happens, while doing this keep a check on the temps and the cooling fan noise.
 
The latest episode did occur during a gaming session yesterday though. Or at least in the main menu options.

I will note that since you gave the previous advice of what to do to my system it seems to be running cooler, particularly the processor which which was idling in the high 40s to low 50s and now idles in the high 30s to low 40s.
 
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