Memory (RAM) problems.

  • Hi there and welcome to PC Help Forum (PCHF), a more effective way to get the Tech Support you need!
    We have Experts in all areas of Tech, including Malware Removal, Crash Fixing and BSOD's , Microsoft Windows, Computer DIY and PC Hardware, Networking, Gaming, Tablets and iPads, General and Specific Software Support and so much more.

    Why not Click Here To Sign Up and start enjoying great FREE Tech Support.

    This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  • Hello everyone We want to personally apologize to everyone for the downtime that we've experienced. We are working to get everything back up as quickly as possible. Due to the issues we've had, your password will need to be reset. Please click the button that says "Forgot Your Password" and change it. We are working to have things back to normal. Emails are fixed and should now send properly. Thank you all for your patience. Thanks, PCHF Management
Status
Not open for further replies.

mvpcurtis

PCHF Member
Jan 20, 2021
2
0
28
Hello all.

I'm having some trouble with my memory. I have 16GB of RAM (2x8GB sticks) but for some reason, I'm only able to use half of that within Windows? I've listed some key information down below and if anyone is able to help me out, that would be amazing!

Information:
  • Motherboard only has two lanes which both sticks are occupying.
  • BIOS picks up both sticks of DDR4 RAM.
  • Windows can see that there is 16GB, but only 8GB is usable.
  • MSCONFIG has maximum memory unchecked.
 
Hello all.

I'm having some trouble with my memory. I have 16GB of RAM (2x8GB sticks) but for some reason, I'm only able to use half of that within Windows? I've listed some key information down below and if anyone is able to help me out, that would be amazing!

Information:
  • Motherboard only has two lanes which both sticks are occupying.
  • BIOS picks up both sticks of DDR4 RAM.
  • Windows can see that there is 16GB, but only 8GB is usable.
  • MSCONFIG has maximum memory unchecked.

I did what I didn't want to do and that was individually check each stick on RAM on it's own and the result was that my PC wouldn't turn on with the 2nd stick? I'm not 100% sure if that's correct so any answers would be great.
 
Hello mvpcurtis,

With both sticks in the MB how much RAM is shown to be Hardware reserved.

Was the second stick of RAM tried on its own in the both slots on the MB.

Tip
If using a computer and not a mobile phone, please do not quote every reply and avoid adding multiple posts while waiting for us to reply to your OP, if you reply to your own OP it can appear to others that you are already being assisted and your request for help could be overlooked, which is something that none of us want.
 
Status
Not open for further replies.