Looking for help with troubleshooting please

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GregM

GregM

PCHF Member
Dec 25, 2022
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Hi,
This month I upgraded my system with a new motherboard, cpu, ram and AIO (specs below)

For the first week everything was running like a dream but now I have been getting problems. I am getting crashes across multiple games very frequently (roughly 15 mins to 1hr play time, though sometimes with older games it can go to 2 hours) with no obvious cause. (It can be a in a cutscene, it can be standing still and it can be amongst action)

I have made sure every driver is up to date from the mobo to windows, I have done a clean install with the Nvidia drivers twice now in case there was any corruption.

I have a constant check on temps and nothing is going over 60ish on both the cpu and gpu.

As I have upgraded from an older chipset and DDR4 to DDR5 I have nothing I can check each component with to see if its one specific hardware item causing the problems, though I do feel its probably software related.

The only setting I have changed in the Nvidia control panel is to prefer maximum performance on power management. I have also checked all the other frequent settings (native resolution, screen refresh Hz) match and that G-Sync is set to windowed and full screen (The graphics card was used before in the old set up and I never had problems with it and my monitor with G-Sync enabled so I assumed it isn't the problem now but i will disable it and run a few games and see if I still have problems)

Where I am really stuck is how to try and find out what the problem could be, is there some kind of windows log I can check to see what caused a program to stop running?
This might sound stupid but on my old system I never had an issue with games crashing apart from when my old GPU got an RMA and was refunded.

I would be extremley grateful if anyone has the time to try and reccomend some things I could try or where to start looking for the cause. TYIA

-Greg


ASUS PRIME Z790-P DDR5 PCIe 5.0 ATX Motherboard​

Intel 16 Core i7 13700KF Raptor Lake CPU/Processor​

Corsair Vengeance RGB Black 32GB 6000MHz DDR5​

Samsung 980 PRO x 2 ( 1 x 500Gb for C: , 1x 2TB for storage, I also have some standard SATA samsung SSD's) *​

ASUS NVIDIA GeForce RTX 3080 10GB TUF (with a Superman Funko Pop to stop GPU sag)​

Click to expand...
*worth noting that games installed on different SSDs and not one specific have been crashing, I use the M.2 for larger / games I find mor eenjoyable or will play long term. So I do not think its a corrupt SSD
 
To start with

Can you Download and run and then post. https://www.ccleaner.com/speccy/download
To publish a Speccy profile to the Web:​

In Speccy, click File, and then click Publish Snapshot.​

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot dialog box. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

The last part of each URL is randomized, so only people you provide with the URL will be able to find your profile.

The information given in Speccy cannot be used by anyone to hack your system

Could you also include the power supply specs E.g Cooler Master 850W Gold V2 NOT E.g 850w





Download MiniToolBox and save the file to the Desktop.

Close the browser and run the tool, check the following options;

List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size

Click on Go.

Post the resulting log in your next reply for us as an attachment



Discord disableHardware Acceleration

  1. Go to Settings by clicking the gear icon next to your username.
  2. Under App Settings select Appearance.
  3. Under Appearance Settings, scroll down and click Hardware Acceleration to disable it.


Windows 10 Hardware Acceleration

  1. Right-click an empty space on your desktop and click on Display settings.
  2. Scroll down the Display settings options page to Advanced display settings and open it.
  3. In the next window, click Display adapter properties for display 1.
  4. The graphics properties window will open. Choose the Troubleshoot tab.
  5. Click Change Settings.
  6. In the Display Adapter Troubleshooter bar, move the Hardware acceleration pointer to the left to disable hardware acceleration on your PC.
  7. Click OK to save your changes and exit.
 
Thanks so much for the response, cos of the holidays I wont get time today or tomorrow but will 100% do this later in the week.
My power supply is a beQuiet StraightPower 11 1000w Platinum. Forgot to add it to the specs
I am noit running any manual overclock but am running the RAM at 6000, which is I assume the XMP thing, which I think is a standard OC?

Thanks again hopefully I can get this sorted :D
 
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