Solved Lenovo touchpad not responding

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xujman xujmanovich

xujman xujmanovich

PCHF Member
Apr 17, 2022
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Hi,
it's my first thread, so here i go:
I have a Lenovo Legion y530-17irh, most of the time i use external mouse and the touchpad was disabled by the Fn+F11 combination, but recently i had to use touchpad and it's unresponsive (buttons too), I tried using the same Fn combination to enable it but nothing happens, i tried using Lenovo Hotkeys, but still the same. There is no relevant driver for the touchpad (through Lenovo driver page). I tried installing Synaptics and Elan drivers to no avail. Tried using IObit driver booster, but every driver is up to date. In the Device manager i have found some hardware that cannot start (Error Code 10), it's "Lenovo keyboard device", may it be the culprit? I tried rewriting it's driver, updating BIOS, but the problem persists. It's hardware Id is: ACPI\VEN_MSFT&DEV_0001&SUBSYS_ELAN0001. I tried installing the driver for it from the driverindentifier.com, but still nothing. I am not sure if it's related to my problem but i have no other conclusions besides faulty touchpad. Have anybody had the same problem?
 
The device ( Keypad ) may have been disabled in the BIOS somehow.

Run the step 2 diagnostics from here
 
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xujman xujmanovich said:
Hi,
it's my first thread, so here i go:
I have a Lenovo Legion y530-17irh, most of the time i use external mouse and the touchpad was disabled by the Fn+F11 combination, but recently i had to use touchpad and it's unresponsive (buttons too), I tried using the same Fn combination to enable it but nothing happens, i tried using Lenovo Hotkeys, but still the same. There is no relevant driver for the touchpad (through Lenovo driver page). I tried installing Synaptics and Elan drivers to no avail. Tried using IObit driver booster, but every driver is up to date. In the Device manager i have found some hardware that cannot start (Error Code 10), it's "Lenovo keyboard device", may it be the culprit? I tried rewriting it's driver, updating BIOS, but the problem persists. It's hardware Id is: ACPI\VEN_MSFT&DEV_0001&SUBSYS_ELAN0001. I tried installing the driver for it from the driverindentifier.com, but still nothing. I am not sure if it's related to my problem but i have no other conclusions besides faulty touchpad. Have anybody had the same problem?
Click to expand...
I have found a solution:
Device manager -> click on problematic Lenovo keyboard device -> Update driver -> Browse my computer for drivers -> Let me pick -> I2C HID Device -> Next
Now the touchpad is working and i can enable/disable it with Fn+F11.

Thank You for replies!
 
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