Solved Laptop won't use dedicated GPU

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Chunk

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May 5, 2024
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I've had an Hp Pavilion laptop since about 2020, and I've had issues with it since I got it. It has 2 GPU's on board, an integrated 'Intel UHD 630' and a dedicated 'Nvidea GTX 1050'. My laptop refuses to use my dedicated gpu and it runs everything on my, much worse. integrated gpu. I've tried disabling the dedicated gpu, but the laptop then just switches to using the CPU to process graphics. I've also tried messing around with the BIOS settings, but I'm locked out of using some of it, my BIOS settings window doesn't look like it should. When I look under my device manager, it says my integrated monitor is located on the integrated gpu, but if i plug in an externa monitor, it's located on the dedicated gpu. I've tried to set the laptop to use the dedicated gpu in the windows settings as well as the nvidea control panel and I've wiped my laptop numerous times. at this point i have no idea what to do with the thing and I figured I'd ask a forum before I pay money to have it looked at.

Specs:
CPU: Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz 2.40 GHz
RAM: 4Gb + 16Gb
 
The amount of different models of the same notebook is long enough to be mistaken for a grocery list, can you tell us the exact model name or number of your HP Pavilion notebook.

Chunk said:
I've wiped my laptop numerous times.
Click to expand...

Before doing so did you download and save to a USB thumbdrive the chipset, storage and Nvidea drivers from HP and likewise did you install those drivers in the order listed before allowing Windows to check for updates.

Download then run Speccy ( free ) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.
 
phillpower2 said:
The amount of different models of the same notebook is long enough to be mistaken for a grocery list, can you tell us the exact model name or number of your HP Pavilion notebook.



Before doing so did you download and save to a USB thumbdrive the chipset, storage and Nvidea drivers from HP and likewise did you install those drivers in the order listed before allowing Windows to check for updates.

Download then run Speccy ( free ) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.
Click to expand...
my device ID: F10DFD88-5607-494C-AF42-DD234D77E394

I did not store or change the drivers that are updated through the device manager, I just used the 'update driver' then 'search automatically for drives' option.

speccy link: http://speccy.piriform.com/results/03744YW0deec47it5tARXKi
 
We need the actual model number itself, the ID number only gets us what you can see in the attachment below;

Will come back to you on Speccy once we have the required info.
 

Attachments

  • HP info.jpg
    HP info.jpg
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phillpower2 said:
We need the actual model number itself, the ID number only gets us what you can see in the attachment below;

Will come back to you on Speccy once we have the required info.
Click to expand...
sorry about that
model: 15-bc500ni
S/N: 5CD9235NF5
 
No worries and thanks for the additional info, it does however tell us that there are no Windows 11 HP drivers for the notebook :(

Chunk said:
I did not store or change the drivers that are updated through the device manager,
Click to expand...

We can see that in Speccy and for why it is bad is explained in my canned info below;

Once Windows has been clean installed you must then install first the MBs chipset drivers then the storage/SATA drivers and third the graphics drivers, the drivers can either come from a disk provided by the motherboard manufacturer ** or downloaded from their site and saved to a flash drive etc, this is a must and Windows should not be allowed to check for updates before it has been done as more often than not Windows installs the wrong drivers or in the incorrect order and this can cause all sorts of problems.

The reason why this procedure is so important, the chipset is what enables the MB to be able to communicate with all the hardware + are the first drivers that Windows looks for on boot.

** For OEM computers/notebooks such as Acer, Dell, HP and Lenovo etc you must only download drivers from their support page, OEMs may sometimes redirect users to a third party site such as AMD or Nvidea to obtain the latest drivers for their GPUs, this tends to be for high end gaming notebooks and desktops though.
Click to expand...

After you upgraded to Windows 11 you should have followed the above procedure but using the latest Windows 10 drivers.

You should not be using any video drivers for your GTX 1050 other than what are provided by HP, reason for this is because your video chip has been modified by HP and drivers specifically written for the chip by HP, not Nvidea.

You can get the latest HP drivers from here
 
So should I only
phillpower2 said:
No worries and thanks for the additional info, it does however tell us that there are no Windows 11 HP drivers for the notebook :(



We can see that in Speccy and for why it is bad is explained in my canned info below;



After you upgraded to Windows 11 you should have followed the above procedure but using the latest Windows 10 drivers.

You should not be using any video drivers for your GTX 1050 other than what are provided by HP, reason for this is because your video chip has been modified by HP and drivers specifically written for the chip by HP, not Nvidea.

You can get the latest HP drivers from here
Click to expand...
So should I only update the GPU drivers or all of the drivers that I can, and should I do it for both?
 
If it were me I would download a Windows 11 ISO on one USB thumbdrive and the HP drivers on another then do a clean install of both following the exact steps that were provided.

Yours is an example as to why Windows and the system drivers should always be installed on a seperate partition away from any personal data, doing things this way means that you can reinstall Windows without losing personal data, data that should always be backed up as a precaution though.

Can I ask that you do not quote every reply as we have to read the full post to make sure nothing gets missed,, thanks.
 
thanks man, downloaded the drivers and it made a massive difference, I do have another issue with the laptop but I'll make a different thread for it. also this is my first time making a thread on here, what do you mean by 'quoting' my reply?
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You are welcome, glad to hear it and thanks for letting us know (y)

Chunk said:
what do you mean by 'quoting' my reply?
\
Click to expand...

You just replied without quoting my reply #8 whereas you quoted al my previous replies :)
 
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