Solved Laptop screen breaks in apps and games

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Gneis_42

PCHF Member
Mar 21, 2018
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This morning i dropped my pc on the ground, i took a quick look and everything seemed fine. Later when i tried to open an app (discord) the screen in the app was broken. All my apps and games break the screen like you see in the pictures. They also slowed down and crashed. My laptop model is Acer Aspire E5-572G. Please help!
Thanks.
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Hi Gneis_42, Welcome to PCHF! :)

If after opening the laptop, if you cannot find anything lose or damaged, you might need to take your laptop to a computer technician who can open it up and do a thorough diagnosis to make sure that it's not the motherboard or video chip that has been damaged in the fall.
 
Try connecting the notebook to an external display before you open up the notebook, this should help to narrow down the problem some, if the image on the external display is good a damaged or loose video cable or possibly a problem with the screen itself are possible causes, if the image on the external screen is the same as that of the notebook you are looking at a near full dismantle of the notebook just to check that the RAM has not come loose in the slot/s.
 
phillpower2 said:
Try connecting the notebook to an external display before you open up the notebook, this should help to narrow down the problem some, if the image on the external display is good a damaged or loose video cable or possibly a problem with the screen itself are possible causes, if the image on the external screen is the same as that of the notebook you are looking at a near full dismantle of the notebook just to check that the RAM has not come loose in the slot/s.
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The screen stayed the same connected to an external device, will have to remove the motherboard to check the RAM.
 
phillpower2 said:
Big job and would only recommend that you undertake the task if you are confident enough to do so, a guide here that will help you to decide.
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Thanks for the instructions! I will be very carefull. The pc is five years old so its not the biggest loss if i fail.
 
phillpower2 said:
Big job and would only recommend that you undertake the task if you are confident enough to do so, a guide here that will help you to decide.
Click to expand...
I tried opening it but everything inside seemed fine, wiggled the ram but the problem is still there. Thanks for the help but i give up now
 
Gneis_42 said:
wiggled the ram but the problem is still there
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Shame that you did not post back before reassembling as the RAM would have been best removed from the retaining clips and then reinserted, even the smallest amount of dust can cause a build of static electricity and heat, quick work on your behalf btw (y)

Let us know if you would like to do any further troubleshooting.
 
phillpower2 said:
Shame that you did not post back before reassembling as the RAM would have been best removed from the retaining clips and then reinserted, even the smallest amount of dust can cause a build of static electricity and heat, quick work on your behalf btw (y)

Let us know if you would like to do any further troubleshooting.
Click to expand...
I did take a picture of the dissasembled pc but the file size was to big apparantly. I did take out the ram and reinsert them, also checked all connections and wires, I even removed the cooling unit and got to the nvidia graphics card that was covered in a dark-yellow sticky substance, but i could not see any ovbious faults.
Thanks again for the help, i dont need any more help.
 
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