Laptop no starting and repair loop

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AnguisNox

AnguisNox

PCHF Member
May 24, 2019
8
0
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my laptop:
HP 14 Notebook PC
Processor: Intel Celeron
4GB RAM
500GB ATA Hard Drive
my problem right now is that after the initial loading it goes to this error
4769

and below that in the same ble screen it says Stop code: NTFS File System.
After that screen it jumps to the preparing automatic repair screen loads for a time, then goes to diagnosing your pc screen then black screen for a few seconds.
Then the preparing automatic repair screen and diagnosing your pc screen loop a few times and then goes back to the blue screen and repeats the whole thing again.
I tried power on the pc and power it off by holding down the power button while windows is still starting 3 times, to get windows to recognize it as boot failure and go to the repair screen, with no results just does the same thing over and over again
 
Welcome to PCHF AnguisNox,

Couple of possible causes, flaky hard drive, Windows is corrupt or a combination of both.

Do you have access to another computer that has an internet connection and a disk burner.

Is there any data on the drive that you would like to try and recover.
 
I do have access to another computer, and yes I have a lot of things I would like to recover from that other laptop since is the one I use to do all my work from the university.

To add more information about it I managed to get into Diagnostics UEFI and ran an extensive system test, it passed the Processor check and the Hard Drive SMART check but it failed the Hard Drive Short DST check
 
I took out the hard drive to see and copy the data in it since I do have a SATA to USB Adapter that I have used before with other hard drives to connect to an USB port but the one from the laptop I have previously mentioned when I connect it I get this message "the disk structure is corrupted and unreadable"
 
Give Puppy Linux a try, see canned info below, if you are able to mount the drive in Puppy there is a good chance that you will be able to recover some if not all of your data, unfortunately though there is no guarantee that any software or data recovery service will be successful.


===================

***Required Hardware***

CD Burner (CDRW) Drive,

Blank CD,

Extra Storage Device (USB Flash Drive, External Hard Drive)

===================



1. Save these files to your Desktop/Burn Your Live CD:
2. Set your boot priority in the BIOS to CD-ROM first, Hard Drive Second

    • Start the computer/press the power button
    • Immediately start tapping the appropriate key to enter the BIOS, aka "Setup"

      (Usually shown during the "Dell" screen, or "Gateway" Screen)
    • Once in the BIOS, under Advanced BIOS Options change boot priority to:

      CD-ROM 1st, Hard Drive 2nd
    • Open your ROM drive and insert the disk
    • Press F10 to save and exit
    • Agree with "Y" to continue
    • Your computer will restart and boot from the Puppy Linux Live CD



      4 BIOSBootPriorityImage.png




3. Recover Your Data

  • Once Puppy Linux has loaded, it is actually running in your computer's Memory (RAM). You will see a fully functioning Graphical User Interface similar to what you normally call "your computer". Internet access may or may not be available depending on your machine, so it is recommended you print these instructions before beginning. Also, double clicking is not needed in Puppy. To expand, or open folders/icons, just click once. Puppy is very light on resources, so you will quickly notice it is much speedier than you are used to. This is normal. Ready? Let's get started.



    3a. Mount Drives
    • Click the Mount Icon located at the top left of your desktop.
      5 Puppy Linux Mount Icon.PNG

    • A Window will open. By default, the "drive" tab will be forward/highlighted. Click on Mount for your hard drive.
    • Assuming you only have one hard drive and/or partition, there may be only one selection to mount.
    • USB Flash Drives usually automatically mount upon boot, but click the "usbdrv" tab and make sure it is mounted.
    • If using an external hard drive for the data recovery, do this under the "drive" tab. Mount it now.

    3b. Transfer Files.
    • At the bottom left of your desktop a list of all hard drives/partitions, USB Drives, and Optical Drives are listed with a familiar looking hard drive icon.
    • Open your old hard drive i.e. sda1
    • Next, open your USB Flash Drive or External Drive. i.e. sdc or sdb1
    • If you open the wrong drive, simply X out at the top right corner of the window that opens. (Just like in Windows)
    • From your old hard drive, drag and drop whatever files/folders you wish to transfer to your USB Drive's Window.

    For The Novice: The common path to your pictures, music, video, and documents folders for XP is: Documents and Settings >> All Users (or each individual name of each user, for Vista and above C:\Users\$USERNAME\[...]. CHECK All Names!) >> Documents >> You will now see My Music, My Pictures, and My Videos.



    Remember to only click once! No double clicking! Once you drag and drop your first folder, you will notice a small menu will appear giving you the option to move or copy. Choose COPY each time you drag and drop.



    YOU ARE DONE!!! Simply click Menu >> Mouse Over Shutdown >> Reboot/Turn Off Computer. Be sure to plug your USB Drive into another working windows machine to verify all data is there and transferred without corruption. Congratulations!







    PuppyLinux528screenshot.png



For computers that have UEFI as opposed to legacy BIOS, to be able to boot from your USB device you may need to disable secure boot and change UEFI to CSM Boot, not all computers and BIOS are the same, please refer to your user manual if you have one as the following steps are only one such example.

If your computer will not boot into Windows at all, power up or restart the computer continually tap or hold down the key that will allow you to access the BIOS on your computer and then do the following;

Select Security -> Secure Boot and then Disabled.

Select Advanced -> System Configuration and then Boot Mode.

Change UEFI Boot to CSM Boot.

Save the changes and Exit the BIOS, commonly F10.
 
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