LAN issue. TpLink AX1500 Router

[Kelley Sheridan]

I have a Tplink AX1500, it is IPV6 capable. Been working 3 years
My Desktop PC is :
Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz 2.67 GHz
32.0 GB
So I purchased a CAT6 cable and connected it to my router. I couldn't access the internet.
So I went into Tether, the app provided by Tplink. Also, I have their range extender.
I reviewed the settings, and I enabled IPV6 as it was not enabled as I thought, and that was the main reason for choosing this model router,
After doing that, I tried again. Nothing. It was 11:30 P.M., so I thought I would call TPlink to see if we could resolve this quickly.
No dice. I called TPlink today. She had me change many settings and then declared my router out of warranty and needed repair. It worked fine with the borrowed laptop, same exact cat6 cable.
Tonight, I not only attempted to reinstall in windows the network adapter I also unchecked and rechecked and reinstalled TCP/IP Iv4.
I also removed the LAN cable and connected it to a laptop made in 2019 it works fine my Desktop PC sees the network cable, and the lights on my network card are yellow and green, That makes me think it will work it is an incorrect setting.

I need help and I am not sure where to go. I am trying to get this to work so I can work from home, and care for my 94 year old dad. Please. If someone can help. Im sorry. I just need help. This is so frustrating, my career 23 years ago was a help desk technician. I just have been out of the scene I got really really sick.

Here are my Event Log FIles, BEFORE I followed the directions on the sticky thread.
In Event Logs This shows:
Log Name: Microsoft-Windows-Kernel-PnP/Configuration Source: Microsoft-Windows-Kernel-PnP Date: 2/25/2023 5:18:25 PM Event ID: 430 Task Category: None Level: Information Keywords: User: SYSTEM Computer: K-Windows10Desktop Description: Device PCI\VEN_10EC&DEV_8167&SUBSYS_820D1043&REV_10\4&1b359d48&0&08F0 requires further installation. Event Xml: http://schemas.microsoft.com/win/2004/08/events/event"> 430 0 4 0 0 0x4000000000000000 1563 Microsoft-Windows-Kernel-PnP/Configuration K-Windows10Desktop PCI\VEN_10EC&DEV_8167&SUBSYS_820D1043&REV_10\4&1b359d48&0&08F0

The event log today:

Log Name: Microsoft-Windows-Kernel-PnP/Configuration Source: Microsoft-Windows-Kernel-PnP Date: 2/25/2023 5:18:35 PM Event ID: 410 Task Category: None Level: Information Keywords: User: SYSTEM Computer: K-Windows10Desktop Description: Device PCI\VEN_10EC&DEV_8167&SUBSYS_820D1043&REV_10\4&1b359d48&0&08F0 was started. Driver Name: oem51.inf Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318} Service: rt640x64 Lower Filters: Upper Filters: Event Xml: http://schemas.microsoft.com/win/2004/08/events/event"> 410 0 4 0 0 0x4000000000000000 1566 Microsoft-Windows-Kernel-PnP/Configuration K-Windows10Desktop PCI\VEN_10EC&DEV_8167&SUBSYS_820D1043&REV_10\4&1b359d48&0&08F0 oem51.inf {4d36e972-e325-11ce-bfc1-08002be10318} rt640x64 0x0 0x0 Log Name: Microsoft-Windows-Kernel-PnP/Configuration Source: Microsoft-Windows-Kernel-PnP Date: 2/25/2023 5:18:33 PM Event ID: 400 Task Category: None Level: Information Keywords: User: SYSTEM Computer: K-Windows10Desktop Description: Device PCI\VEN_10EC&DEV_8167&SUBSYS_820D1043&REV_10\4&1b359d48&0&08F0 was configured. Driver Name: oem51.inf Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318} Driver Date: 07/23/2015 Driver Version: 10.3.723.2015 Driver Provider: Realtek Driver Section: RTL8169.ndi.NT Driver Rank: 0xFF0001 Matching Device Id: PCI\VEN_10EC&DEV_8167&SUBSYS_820D1043 Outranked Drivers: rt640x64.infCI\VEN_10EC&DEV_8167:00FF2001 oem42.infCI\VEN_10EC&DEV_8167:00FF2001 Device Updated: false Parent Device: PCI\VEN_8086&DEV_244E&SUBSYS_82D41043&REV_90\3&11583659&0&F0 Event Xml: http://schemas.microsoft.com/win/2004/08/events/event"> 400 0 4 0 0 0x4000000000000000 1564 Microsoft-Windows-Kernel-PnP/Configuration K-Windows10Desktop PCI\VEN_10EC&DEV_8167&SUBSYS_820D1043&REV_10\4&1b359d48&0&08F0 oem51.inf {4d36e972-e325-11ce-bfc1-08002be10318} 07/23/2015 10.3.723.2015 Realtek false RTL8169.ndi.NT 0xff0001 PCI\VEN_10EC&DEV_8167&SUBSYS_820D1043 rt640x64.infCI\VEN_10EC&DEV_8167:00FF2001 oem42.infCI\VEN_10EC&DEV_8167:00FF2001 false 0x0 PCI\VEN_8086&DEV_244E&SUBSYS_82D41043&REV_90\3&11583659&0&F0 Log Name: Microsoft-Windows-Kernel-PnP/Configuration Source: Microsoft-Windows-Kernel-PnP Date: 2/25/2023 5:18:25 PM Event ID: 430 Task Category: None Level: Information Keywords: User: SYSTEM Computer: K-Windows10Desktop Description: Device PCI\VEN_10EC&DEV_8167&SUBSYS_820D1043&REV_10\4&1b359d48&0&08F0 requires further installation. Event Xml: http://schemas.microsoft.com/win/2004/08/events/event"> 430 0 4 0 0 0x4000000000000000 1563 Microsoft-Windows-Kernel-PnP/Configuration K-Windows10Desktop PCI\VEN_10EC&DEV_8167&SUBSYS_820D1043&REV_10\4&1b359d48&0&08F0 Log Name: Microsoft-Windows-Kernel-PnP/Configuration Source: Microsoft-Windows-Kernel-PnP Date: 2/25/2023 5:17:32 PM Event ID: 420 Task Category: None Level: Information Keywords: User: K-WINDOWS10DESK\Kelleigh-S Computer: K-Windows10Desktop Description: Device PCI\VEN_10EC&DEV_8167&SUBSYS_820D1043&REV_10\4&1B359D48&0&08F0

 

[Bruce]

first up, let's make this as simple as possible.
in your PC network adapter, untick the IPv6 stuff.

check you IPv4 entry has no manual IP addresses or DNS server entries.
that is, set it to auto on both.

let's get @Malnutrition involved to flush the network settings.

 

[Kelley Sheridan]

first up, let's make this as simple as possible.
in your PC network adapter, untick the IPv6 stuff.

check you IPv4 entry has no manual IP addresses or DNS server entries.
that is, set it to auto on both.

let's get @Malnutrition involved to flush the network settings.

I have

 

[Kelley Sheridan]

Bruce, I inadvertently hit enter on my keyboard.
I have, and there has been no change.
I have screenshots of properties.
Unsure if you want them. It's a lot cleaner than the above mess, and for the record, I followed the pinned post and reset Winsock and ip.
Thank you for attempting to help
It feels hopeless, and I did not build my system, which makes it even more hopeless. I have scoured the BIOS; I made only ONE change AFTER it didn't initially work. Enabled Plug n Play in BIOS. When I shut down tonight, it is stupid late. Now I will disable it, Just for grinns

 

[Bruce]

this is some of @Malnutrition troubleshooting tips.

Please download MiniToolBox and save it to your desktop.

Run the program by right clicking on it and selecting Run as administrator.
When the program opens select the following boxes:

Flush DNS
Report IE Proxy Settings
Reset IE Proxy Settings
Report FF Proxy Settings
Reset FF Proxy Settings
List content of Hosts
List IP Configuration
List Winsock Entries
List last 10 Event Viewer Errors
List Installed Programs
List Devices (Only Problems)
List Users, Partitions and Memory size

Please post the log in your next reply

let's also get your complete PC specs.

download Speccy from here; https://www.piriform.com/speccy/builds
in Speccy, click File > Publish Snapshot > Copy to Clipboard > Close.
paste that link into a post.
One area Speccy doesn’t show is the Power Supply Unit, so also include the make/model of the PSU.

 

[Bruce]

@Kelley Sheridan - still need help?

 

[Rustys]

abandoned closed