HP Omen replacement battery not found

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balesleftpeg

PCHF Member
Feb 24, 2021
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Hello all,

My factory fitted battery was dying so I got a replacement from hplaptopbattery dot co dot uk and installed it myself.

The battery icon at the bottom right says 31% (plugged in) when obviously plugged in and simply 31% when unplugged.

HP Support Assistant tells me the battery is Discharging (31%) - Primary Battery: No Battery (60) - A battery was not detected.

I have scanned online and not found anything particularly similar, just other HP users being advised to uninstall the battery driver, power off and unplug battery, then power on. This didn't fix my issue.

Also believe I have latest BIOS installed.

Does anybody have an idea on how to fix my problem and charge the new battery?

Thanks.

HP Omen 17-an0xx
 
Check the connections to make sure that the battery is connected correctly?
Any pins missing, bent.

balesleftpeg said:
HP Omen 17-an0xx
Click to expand...
what is the exact model of the system
From what I can find is the battery should be 922753-421
Referencing this video
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Hi Rustys,

Yes, the battery is connected fine, the laptop even runs unplugged so it must be working?
I haven't had it in use unplugged for long so its stayed on 31%.
 

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What happens when you charge the battery?

What happens when you discharge the battery?

Does it change at all from 31%

Could be a dud battery.
 
How else can I charge the battery other than it being inside the laptop and plugged in?

It discharges when unplugged from the mains and is now on 30%
 
Any room for one more here :)

Ever used third party ink cartridges that will allow you to print but not tell you the ink levels, this could be the HP BIOS not liking a non HP OEM battery, Dell have been infamous for this for years but not seen it from a HP notebook before.

Have you tried running the HP battery diagnostic, info here

You have warranty on this battery so if nothing else helps I would suggest that you disconnect the charger, run the battery down to 0%, connect the charger and if it looks to be charging the battery leave it charging while you will be around but not needing to use the computer, the latter will allow you to keep an eye on things such as the battery being shown to be charging by the notebooks charging LED and as Russ mentioned check if the charger is warm and/or gets hot, if it gets hot that is a warning sign and you should turn off the charger.
 
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