Solved HP Laptop Freeze

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S

sajfamhis

PCHF Member
Feb 28, 2023
9
0
66
I have an HP Altec. It freezes up when you stop using it. I have to pull the plug or take the battery out. I was running windows update when it first did this. I've uninstalled the updates it kept doing it. Reinstalled the updates- kept doing it. Ran Mcafee and Malwarebytes and had no bugs- kept doing it. Ran CCleaner fixed problems- kept doing it. Ran HP Solutions and did everything there except for updating BIOS- kept doing it. Made sure all drivers were up to date- kept doing it. Ran a program that checked for registry errors and fixed that- kept doing it. Finally reinstalled Windows 10 and it is still doing it.



What do I do now??
 
sajfamhis said:
Finally reinstalled Windows 10 and it is still doing it.
Click to expand...
How and from what?

Did you install drivers in the proper order starting with the Chipsets first?

sajfamhis said:
kept doing it. Made sure all drivers were up to date
Click to expand...
How and from where?

sajfamhis said:
Ran a program that checked for registry errors and fixed that
Click to expand...
snake oil and crap ware ending up doing more damage than they repair.

Microsoft support policy for the use of registry cleaning utilities - Microsoft Support

Microsoft support policy for customers who use registry cleaning utilities.
support.microsoft.com support.microsoft.com


Any third-party cleaning software should be used with caution they can and have been known to remove necessary files for windows to work properly.


Do not forget to post the make and model of the PSU if this is a desktop.

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

Lets alos get some of the error messages using the Minitoolbox

Let's see if there are any error message that can be pulled by the MinitoolBox.

Download MiniToolBox and save the file to the Desktop. Right click on the file and select Run as Admin

Close the browser and run the tool, check the following options.

Select all

Click on Go.

copy and paste the contents of the file called MTB.txt or attach the file to your next post.
 
MiniToolBox by Farbar Version: 13-05-2022
Ran by sajfa (administrator) on 28-02-2023 at 17:02:49
Running from "C:\Users\sajfa\Downloads"
Microsoft Windows 10 Home (X64)
Model: HP Pavilion TS Sleekbook 14 Manufacturer: Hewlett-Packard
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.


========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================
========================= IP Configuration: ================================

Qualcomm Atheros AR9485 802.11b/g/n WiFi Adapter = Wi-Fi (Connected)
Realtek PCIe FE Family Controller = Ethernet (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global
set interface interface="Ethernet (Kernel Debugger)" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : DESKTOP-MBT1KTJ
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : lan

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : A0-48-1C-03-58-C3
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 1:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 1A-D2-24-73-1A-A1
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2
Physical Address. . . . . . . . . : 2A-D2-24-73-1A-A1
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

Connection-specific DNS Suffix . : lan
Description . . . . . . . . . . . : Qualcomm Atheros AR9485 802.11b/g/n WiFi Adapter
Physical Address. . . . . . . . . : 48-D2-24-73-1A-A1
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2607:fb90:393e:e7f::e18(Preferred)
Lease Obtained. . . . . . . . . . : Tuesday, February 28, 2023 4:57:32 PM
Lease Expires . . . . . . . . . . : Friday, April 6, 2159 11:31:22 PM
IPv6 Address. . . . . . . . . . . : 2607:fb90:393e:e7f:1ca9:7d57:b7c7:b5c4(Preferred)
IPv6 Address. . . . . . . . . . . : fd0c:ae8e:aa7b::e18(Preferred)
Lease Obtained. . . . . . . . . . : Tuesday, February 28, 2023 4:57:31 PM
Lease Expires . . . . . . . . . . : Friday, April 6, 2159 11:31:22 PM
IPv6 Address. . . . . . . . . . . : fd0c:ae8e:aa7b:0:c711:d518:39b1:582c(Preferred)
Temporary IPv6 Address. . . . . . : 2607:fb90:393e:e7f:7159:6153:dba2:a22d(Preferred)
Temporary IPv6 Address. . . . . . : fd0c:ae8e:aa7b:0:7159:6153:dba2:a22d(Preferred)
Link-local IPv6 Address . . . . . : fe80::aa1c:fa0b:a5b:818a%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.12.136(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, February 28, 2023 4:57:31 PM
Lease Expires . . . . . . . . . . : Wednesday, March 1, 2023 4:57:31 PM
Default Gateway . . . . . . . . . : fe80::c6eb:42ff:fe8d:e471%12
192.168.12.1
DHCP Server . . . . . . . . . . . : 192.168.12.1
DHCPv6 IAID . . . . . . . . . . . : 138990116
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-2B-8D-90-77-A0-48-1C-03-58-C3
DNS Servers . . . . . . . . . . . : fd0c:ae8e:aa7b::1
192.168.12.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Server: OpenWrt.lan
Address: fd0c:ae8e:aa7b::1

Name: google.com
Addresses: 2607:f8b0:4009:80b::200e
142.250.190.110


Pinging google.com [2607:f8b0:4009:80b::200e] with 32 bytes of data:
Request timed out.
Reply from 2607:f8b0:4009:80b::200e: time=66ms

Ping statistics for 2607:f8b0:4009:80b::200e:
Packets: Sent = 2, Received = 1, Lost = 1 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 66ms, Maximum = 66ms, Average = 66ms
Server: OpenWrt.lan
Address: fd0c:ae8e:aa7b::1

Name: yahoo.com
Addresses: 2001:4998:124:1507::f000
2001:4998:24:120d::1:1
2001:4998:44:3507::8000
2001:4998:24:120d::1:0
2001:4998:44:3507::8001
2001:4998:124:1507::f001
74.6.143.25
74.6.231.20
98.137.11.163
74.6.231.21
74.6.143.26
98.137.11.164


Pinging yahoo.com [2001:4998:124:1507::f001] with 32 bytes of data:
Request timed out.
Reply from 2001:4998:124:1507::f001: time=58ms

Ping statistics for 2001:4998:124:1507::f001:
Packets: Sent = 2, Received = 1, Lost = 1 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 58ms, Maximum = 58ms, Average = 58ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
6...a0 48 1c 03 58 c3 ......Realtek PCIe FE Family Controller
8...1a d2 24 73 1a a1 ......Microsoft Wi-Fi Direct Virtual Adapter
15...2a d2 24 73 1a a1 ......Microsoft Wi-Fi Direct Virtual Adapter #2
12...48 d2 24 73 1a a1 ......Qualcomm Atheros AR9485 802.11b/g/n WiFi Adapter
1...........................Software Loopback Interface 1
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.12.1 192.168.12.136 55
127.0.0.0 255.0.0.0 On-link 127.0.0.1 331
127.0.0.1 255.255.255.255 On-link 127.0.0.1 331
127.255.255.255 255.255.255.255 On-link 127.0.0.1 331
192.168.12.0 255.255.255.0 On-link 192.168.12.136 311
192.168.12.136 255.255.255.255 On-link 192.168.12.136 311
192.168.12.255 255.255.255.255 On-link 192.168.12.136 311
224.0.0.0 240.0.0.0 On-link 127.0.0.1 331
224.0.0.0 240.0.0.0 On-link 192.168.12.136 311
255.255.255.255 255.255.255.255 On-link 127.0.0.1 331
255.255.255.255 255.255.255.255 On-link 192.168.12.136 311
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
12 311 ::/0 fe80::c6eb:42ff:fe8d:e471
1 331 ::1/128 On-link
12 311 2607:fb90:393e:e7f::/64 On-link
12 311 2607:fb90:393e:e7f::e18/128
On-link
12 311 2607:fb90:393e:e7f:1ca9:7d57:b7c7:b5c4/128
On-link
12 311 2607:fb90:393e:e7f:7159:6153:dba2:a22d/128
On-link
12 311 fd0c:ae8e:aa7b::/48 fe80::c6eb:42ff:fe8d:e471
12 311 fd0c:ae8e:aa7b::/64 On-link
12 311 fd0c:ae8e:aa7b::e18/128 On-link
12 311 fd0c:ae8e:aa7b:0:7159:6153:dba2:a22d/128
On-link
12 311 fd0c:ae8e:aa7b:0:c711:d518:39b1:582c/128
On-link
12 311 fe80::/64 On-link
12 311 fe80::aa1c:fa0b:a5b:818a/128
On-link
1 331 ff00::/8 On-link
12 311 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\WINDOWS\SysWOW64\napinsp.dll [54784] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 04 C:\WINDOWS\SysWOW64\wshbth.dll [50688] (Microsoft Corporation)
Catalog5 05 C:\WINDOWS\SysWOW64\NLAapi.dll [71168] (Microsoft Corporation)
Catalog5 06 C:\WINDOWS\SysWOW64\mswsock.dll [324416] (Microsoft Corporation)
Catalog5 07 C:\WINDOWS\SysWOW64\winrnr.dll [34304] (Microsoft Corporation)
Catalog9 01 C:\WINDOWS\SysWOW64\mswsock.dll [324416] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\SysWOW64\mswsock.dll [324416] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\SysWOW64\mswsock.dll [324416] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\SysWOW64\mswsock.dll [324416] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\SysWOW64\mswsock.dll [324416] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\SysWOW64\mswsock.dll [324416] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\SysWOW64\mswsock.dll [324416] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\SysWOW64\mswsock.dll [324416] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\SysWOW64\mswsock.dll [324416] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\SysWOW64\mswsock.dll [324416] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\SysWOW64\mswsock.dll [324416] (Microsoft Corporation)
Catalog9 12 C:\WINDOWS\SysWOW64\mswsock.dll [324416] (Microsoft Corporation)
Catalog9 13 C:\WINDOWS\SysWOW64\mswsock.dll [324416] (Microsoft Corporation)
Catalog9 14 C:\WINDOWS\SysWOW64\mswsock.dll [324416] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [70144] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [89088] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [89088] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\wshbth.dll [64000] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\NLAapi.dll [97280] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\mswsock.dll [418416] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\winrnr.dll [49152] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [418416] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [418416] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [418416] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [418416] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [418416] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [418416] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [418416] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [418416] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [418416] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [418416] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [418416] (Microsoft Corporation)
x64-Catalog9 12 C:\Windows\System32\mswsock.dll [418416] (Microsoft Corporation)
x64-Catalog9 13 C:\Windows\System32\mswsock.dll [418416] (Microsoft Corporation)
x64-Catalog9 14 C:\Windows\System32\mswsock.dll [418416] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (02/26/2023 04:05:34 PM) (Source: Software Protection Platform Service) (EventID: 8198) (User: )
Description: License Activation (slui.exe) failed with the following error code:
hr=0x800704CF
Command-line arguments:
RuleId=3482d82e-ca2c-4e1f-8864-da0267b484b2;Action=AutoActivate;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=2b1f36bb-c1cd-4306-bf5c-a0367c2d97d8;NotificationInterval=1440;Trigger=TimerEvent

Error: (02/26/2023 03:55:00 PM) (Source: SecurityCenter) (EventID: 16) (User: )
Description: Error while updating Windows Defender status to SECURITY_PRODUCT_STATE_ON.


System errors:
=============
Error: (02/28/2023 04:56:49 PM) (Source: Microsoft-Windows-HAL) (EventID: 13) (User: NT AUTHORITY)
Description: The system watchdog timer was triggered.

Error: (02/28/2023 04:57:24 PM) (Source: EventLog) (EventID: 6008) (User: )
Description: The previous system shutdown at 4:38:24 PM on ‎2/‎28/‎2023 was unexpected.

Error: (02/28/2023 04:47:55 PM) (Source: DCOM) (EventID: 10010) (User: NT AUTHORITY)
Description: Event-ID 10010

Error: (02/28/2023 04:44:17 PM) (Source: DCOM) (EventID: 10010) (User: DESKTOP-MBT1KTJ)
Description: Event-ID 10010

Error: (02/28/2023 04:37:55 PM) (Source: Microsoft-Windows-HAL) (EventID: 13) (User: NT AUTHORITY)
Description: The system watchdog timer was triggered.

Error: (02/28/2023 04:38:24 PM) (Source: EventLog) (EventID: 6008) (User: )
Description: The previous system shutdown at 4:32:15 PM on ‎2/‎28/‎2023 was unexpected.

Error: (02/28/2023 04:31:47 PM) (Source: Microsoft-Windows-HAL) (EventID: 13) (User: NT AUTHORITY)
Description: The system watchdog timer was triggered.

Error: (02/28/2023 04:32:15 PM) (Source: EventLog) (EventID: 6008) (User: )
Description: The previous system shutdown at 6:50:10 PM on ‎2/‎26/‎2023 was unexpected.

Error: (02/26/2023 06:57:58 PM) (Source: DCOM) (EventID: 10010) (User: NT AUTHORITY)
Description: Event-ID 10010

Error: (02/26/2023 06:50:09 PM) (Source: EventLog) (EventID: 6008) (User: )
Description: The previous system shutdown at 6:43:53 PM on ‎2/‎26/‎2023 was unexpected.


CodeIntegrity Errors:
====================
Date: 2023-02-28 17:02:39
Description:
Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MpCmdRun.exe) attempted to load \Device\HarddiskVolume4\Program Files\McAfee\MfeAV\AMSIExt.dll that did not meet the Microsoft signing level requirements.

Date: 2023-02-28 17:01:54
Description:
Code Integrity determined that a process (\Device\HarddiskVolume4\Windows\System32\svchost.exe) attempted to load \Device\HarddiskVolume4\Program Files\McAfee\MfeAV\AMSIExt.dll that did not meet the Windows signing level requirements.


=========================== Installed Programs ============================

McAfee® Total Protection (HKLM-x32\...\MSC) (Version: 16.0 R50 - McAfee, LLC)
Speccy (HKLM\...\Speccy) (Version: 1.32 - Piriform)
WebAdvisor by McAfee (HKLM-x32\...\{35ED3F83-4BDC-4c44-8EC6-6A8301C7413A}) (Version: 4.1.1.803 - McAfee, LLC)

Packages:
=========
Solitaire & Casual Games -> C:\Program Files\WindowsApps\Microsoft.MicrosoftSolitaireCollection_4.15.12020.0_x64__8wekyb3d8bbwe [2023-02-26] (Microsoft Studios) [MS Ad]
Synaptics TouchPad -> C:\Program Files\WindowsApps\synapticsincorporated.synhpconsumerdapp_19005.35054.0.0_x64__807d65c4rvak2 [2023-02-26] (Synaptics Incorporated)
WindowsAppRuntime.1.2 -> C:\Program Files\WindowsApps\microsoft.windowsappruntime.1.2_2000.777.2143.0_x64__8wekyb3d8bbwe [2023-02-26] (Microsoft Corporation)
WindowsAppRuntime.1.2 -> C:\Program Files\WindowsApps\microsoft.windowsappruntime.1.2_2000.777.2143.0_x86__8wekyb3d8bbwe [2023-02-26] (Microsoft Corporation)

========================= Devices: ================================

Name: Intel(R) Management Engine Interface
Description: Intel(R) Management Engine Interface
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: Intel
Service: MEIx64
Device ID: PCI\VEN_8086&DEV_1E3A&SUBSYS_18FC103C&REV_04\3&11583659&0&B0
Problem: : This device cannot start. (Code10)
Resolution: Device failed to start. Click "Update Driver" to update the drivers for this device.
On the "General Properties" tab of the device, click "Troubleshoot" to start the troubleshooting wizard.


========================= Memory info: ===================================

Percentage of memory in use: 64%
Total physical RAM: 3986.28 MB
Available physical RAM: 1400.43 MB
Total Virtual: 5394.28 MB
Available Virtual: 2621.39 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:436.62 GB) (Free:413.18 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:27.15 GB) (Free:3.17 GB) NTFS

========================= Users: ========================================

User accounts for \\DESKTOP-MBT1KTJ

Administrator DefaultAccount Guest
sajfa WDAGUtilityAccount

========================= Minidump Files ==================================

No minidump file found

========================= Restore Points ==================================

26-02-2023 20:08:19 Windows Modules Installer

**** End of log ****
 
all programs I ran on this laptop were from HP Solutions. I updated Windows whenever there was a new update available. The drivers were whatever the program said need updated. I only use this laptop for the boys schoolwork. Only have the basics installed. No special programs or devices, not even a printer.
 
sajfamhis said:
The drivers were whatever the program said need updated.
Click to expand...
never update a driver unless you are experiencing issues. As you can see installing updates can cause issues and just because a program says to does not mean that it is reading the proper drivers and or getting it from the proper place.

It is showing issues updating and activation issues.

You can try a System file Checker, see if that helps.

Use the System File Checker tool to repair missing or corrupted system files - Microsoft Support

Describes how to use the System File Checker tool to troubleshoot missing or corrupted system files in Windows 8.1, Windows 8, Windows 7 or Windows Vista.
support.microsoft.com support.microsoft.com

The only option is to factory reset the system like @georgeks suggested.
 
1677703419910.png
 
Guess I will do a factory reset. This all started when it was doing a windows update. I hate laptops to start with.
 
Why did you run sfc.exe and not like the instruction state
sfc /scannow

Might also try right clicking on command prompt and selecting Run and Administrator then attempt the command.
 
To clarify. I bought this laptop used. It was running fine until I updated windows. That's when it started freezing up. I have reformatted the hard drive. Reinstalled Windows 8.1 and it worked fine. Had it on all night hooked to outlet. It shut down normal. No freezing. Did an upgrade to Windows 10 Version 22H2. Now it is freezing up again. Here is the new Speccy file:


Here is the MTB:

MiniToolBox by Farbar Version: 13-05-2022
Ran by susan (administrator) on 05-03-2023 at 19:49:44
Running from "C:\Users\susan\Downloads"
Microsoft Windows 10 Home (X64)
Model: HP Pavilion TS Sleekbook 14 Manufacturer: Hewlett-Packard
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.


========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================
========================= IP Configuration: ================================

Qualcomm Atheros AR9485 802.11b|g|n WiFi Adapter = Wi-Fi (Connected)
Realtek PCIe FE Family Controller = Ethernet (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 3" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 4" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : SusanLaptop
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : lan

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : A0-48-1C-03-58-C3
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2
Physical Address. . . . . . . . . : 1A-D2-24-73-1A-A1
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 4:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #3
Physical Address. . . . . . . . . : 2A-D2-24-73-1A-A1
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

Connection-specific DNS Suffix . : lan
Description . . . . . . . . . . . : Qualcomm Atheros AR9485 802.11b|g|n WiFi Adapter
Physical Address. . . . . . . . . : 48-D2-24-73-1A-A1
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2607:fb90:393e:e7f::b4f(Preferred)
Lease Obtained. . . . . . . . . . : Sunday, March 5, 2023 7:44:23 PM
Lease Expires . . . . . . . . . . : Thursday, April 12, 2159 2:18:03 AM
IPv6 Address. . . . . . . . . . . : 2607:fb90:393e:e7f:5df7:4c8c:1819:527e(Preferred)
IPv6 Address. . . . . . . . . . . : fd0c:ae8e:aa7b::b4f(Preferred)
Lease Obtained. . . . . . . . . . : Sunday, March 5, 2023 7:44:22 PM
Lease Expires . . . . . . . . . . : Thursday, April 12, 2159 2:18:03 AM
IPv6 Address. . . . . . . . . . . : fd0c:ae8e:aa7b:0:bd62:133e:9148:36c0(Preferred)
Temporary IPv6 Address. . . . . . : 2607:fb90:393e:e7f:2405:237:81b1:fba6(Preferred)
Temporary IPv6 Address. . . . . . : fd0c:ae8e:aa7b:0:2405:237:81b1:fba6(Preferred)
Link-local IPv6 Address . . . . . : fe80::5b04:fa1a:527e:65d6%13(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.12.136(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, March 5, 2023 7:44:22 PM
Lease Expires . . . . . . . . . . : Monday, March 6, 2023 7:44:22 PM
Default Gateway . . . . . . . . . : fe80::c6eb:42ff:fe8d:e471%13
192.168.12.1
DHCP Server . . . . . . . . . . . : 192.168.12.1
DHCPv6 IAID . . . . . . . . . . . : 71881252
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-2B-95-AF-4C-A0-48-1C-03-58-C3
DNS Servers . . . . . . . . . . . : fd0c:ae8e:aa7b::1
192.168.12.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Server: OpenWrt.lan
Address: fd0c:ae8e:aa7b::1

Name: google.com
Addresses: 2607:f8b0:4009:808::200e
142.250.190.142


Pinging google.com [2607:f8b0:4009:808::200e] with 32 bytes of data:
Reply from 2607:f8b0:4009:808::200e: time=44ms
Reply from 2607:f8b0:4009:808::200e: time=39ms

Ping statistics for 2607:f8b0:4009:808::200e:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 39ms, Maximum = 44ms, Average = 41ms
Server: OpenWrt.lan
Address: fd0c:ae8e:aa7b::1

Name: yahoo.com
Addresses: 2001:4998:124:1507::f001
2001:4998:124:1507::f000
2001:4998:24:120d::1:0
2001:4998:44:3507::8000
2001:4998:44:3507::8001
2001:4998:24:120d::1:1
74.6.231.20
98.137.11.163
74.6.143.25
98.137.11.164
74.6.143.26
74.6.231.21


Pinging yahoo.com [2001:4998:24:120d::1:1] with 32 bytes of data:
Reply from 2001:4998:24:120d::1:1: time=84ms
Reply from 2001:4998:24:120d::1:1: time=82ms

Ping statistics for 2001:4998:24:120d::1:1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 82ms, Maximum = 84ms, Average = 83ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
3...a0 48 1c 03 58 c3 ......Realtek PCIe FE Family Controller
9...1a d2 24 73 1a a1 ......Microsoft Wi-Fi Direct Virtual Adapter #2
17...2a d2 24 73 1a a1 ......Microsoft Wi-Fi Direct Virtual Adapter #3
13...48 d2 24 73 1a a1 ......Qualcomm Atheros AR9485 802.11b|g|n WiFi Adapter
1...........................Software Loopback Interface 1
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.12.1 192.168.12.136 55
127.0.0.0 255.0.0.0 On-link 127.0.0.1 331
127.0.0.1 255.255.255.255 On-link 127.0.0.1 331
127.255.255.255 255.255.255.255 On-link 127.0.0.1 331
192.168.12.0 255.255.255.0 On-link 192.168.12.136 311
192.168.12.136 255.255.255.255 On-link 192.168.12.136 311
192.168.12.255 255.255.255.255 On-link 192.168.12.136 311
224.0.0.0 240.0.0.0 On-link 127.0.0.1 331
224.0.0.0 240.0.0.0 On-link 192.168.12.136 311
255.255.255.255 255.255.255.255 On-link 127.0.0.1 331
255.255.255.255 255.255.255.255 On-link 192.168.12.136 311
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
13 311 ::/0 fe80::c6eb:42ff:fe8d:e471
1 331 ::1/128 On-link
13 311 2607:fb90:393e:e7f::/64 On-link
13 311 2607:fb90:393e:e7f::b4f/128
On-link
13 311 2607:fb90:393e:e7f:2405:237:81b1:fba6/128
On-link
13 311 2607:fb90:393e:e7f:5df7:4c8c:1819:527e/128
On-link
13 311 fd0c:ae8e:aa7b::/48 fe80::c6eb:42ff:fe8d:e471
13 311 fd0c:ae8e:aa7b::/64 On-link
13 311 fd0c:ae8e:aa7b::b4f/128 On-link
13 311 fd0c:ae8e:aa7b:0:2405:237:81b1:fba6/128
On-link
13 311 fd0c:ae8e:aa7b:0:bd62:133e:9148:36c0/128
On-link
13 311 fe80::/64 On-link
13 311 fe80::5b04:fa1a:527e:65d6/128
On-link
1 331 ff00::/8 On-link
13 311 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\WINDOWS\SysWOW64\napinsp.dll [54784] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70656] (Microsoft Corporation)
Catalog5 04 C:\WINDOWS\SysWOW64\wshbth.dll [50688] (Microsoft Corporation)
Catalog5 05 C:\WINDOWS\SysWOW64\NLAapi.dll [71168] (Microsoft Corporation)
Catalog5 06 C:\WINDOWS\SysWOW64\mswsock.dll [324416] (Microsoft Corporation)
Catalog5 07 C:\WINDOWS\SysWOW64\winrnr.dll [34304] (Microsoft Corporation)
Catalog9 01 C:\WINDOWS\SysWOW64\mswsock.dll [324416] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\SysWOW64\mswsock.dll [324416] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\SysWOW64\mswsock.dll [324416] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\SysWOW64\mswsock.dll [324416] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\SysWOW64\mswsock.dll [324416] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\SysWOW64\mswsock.dll [324416] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\SysWOW64\mswsock.dll [324416] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\SysWOW64\mswsock.dll [324416] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\SysWOW64\mswsock.dll [324416] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\SysWOW64\mswsock.dll [324416] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\SysWOW64\mswsock.dll [324416] (Microsoft Corporation)
Catalog9 12 C:\WINDOWS\SysWOW64\mswsock.dll [324416] (Microsoft Corporation)
Catalog9 13 C:\WINDOWS\SysWOW64\mswsock.dll [324416] (Microsoft Corporation)
Catalog9 14 C:\WINDOWS\SysWOW64\mswsock.dll [324416] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [70144] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [89088] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [89088] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\wshbth.dll [64000] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\NLAapi.dll [97280] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\mswsock.dll [418416] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\winrnr.dll [49152] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [418416] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [418416] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [418416] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [418416] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [418416] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [418416] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [418416] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [418416] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [418416] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [418416] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [418416] (Microsoft Corporation)
x64-Catalog9 12 C:\Windows\System32\mswsock.dll [418416] (Microsoft Corporation)
x64-Catalog9 13 C:\Windows\System32\mswsock.dll [418416] (Microsoft Corporation)
x64-Catalog9 14 C:\Windows\System32\mswsock.dll [418416] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (03/05/2023 04:34:39 PM) (Source: Microsoft-Windows-CAPI2) (EventID: 257) (User: )
Description: The Cryptographic Services service failed to initialize the Catalog Database. The ESENT error was: -1409.


System errors:
=============
Error: (03/05/2023 07:43:59 PM) (Source: Microsoft-Windows-HAL) (EventID: 13) (User: NT AUTHORITY)
Description: The system watchdog timer was triggered.

Error: (03/05/2023 07:44:18 PM) (Source: EventLog) (EventID: 6008) (User: )
Description: The previous system shutdown at 7:36:40 PM on ‎3/‎5/‎2023 was unexpected.

Error: (03/05/2023 07:36:40 PM) (Source: EventLog) (EventID: 6008) (User: )
Description: The previous system shutdown at 7:28:52 PM on ‎3/‎5/‎2023 was unexpected.

Error: (03/05/2023 07:24:11 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (EventID: 20) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80240017: Update for Windows Defender Antivirus antimalware platform - KB4052623 (Version 4.18.2001.10).

Error: (03/05/2023 06:48:32 PM) (Source: Microsoft-Windows-HAL) (EventID: 13) (User: NT AUTHORITY)
Description: The system watchdog timer was triggered.

Error: (03/05/2023 06:48:52 PM) (Source: EventLog) (EventID: 6008) (User: )
Description: The previous system shutdown at 6:04:42 PM on ‎3/‎5/‎2023 was unexpected.

Error: (03/05/2023 06:04:42 PM) (Source: EventLog) (EventID: 6008) (User: )
Description: The previous system shutdown at 5:40:26 PM on ‎3/‎5/‎2023 was unexpected.

Error: (03/05/2023 05:40:01 PM) (Source: Microsoft-Windows-HAL) (EventID: 13) (User: NT AUTHORITY)
Description: The system watchdog timer was triggered.

Error: (03/05/2023 05:20:52 PM) (Source: Microsoft-Windows-HAL) (EventID: 13) (User: NT AUTHORITY)
Description: The system watchdog timer was triggered.

Error: (03/05/2023 05:21:14 PM) (Source: EventLog) (EventID: 6008) (User: )
Description: The previous system shutdown at 5:01:21 PM on ‎3/‎5/‎2023 was unexpected.


=========================== Installed Programs ============================

Microsoft Update Health Tools (HKLM\...\{89581302-705F-42C5-99B0-E368A845DAD5}) (Version: 3.70.0.0 - Microsoft Corporation)
Speccy (HKLM\...\Speccy) (Version: 1.32 - Piriform)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 19.0.12.98 - Synaptics Incorporated)

Packages:
=========
Cortana -> C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_1.1911.21713.0_x64__8wekyb3d8bbwe [2023-03-05] (Microsoft Corporation)
Microsoft Solitaire Collection -> C:\Program Files\WindowsApps\Microsoft.MicrosoftSolitaireCollection_4.4.8204.0_x64__8wekyb3d8bbwe [2023-03-05] (Microsoft Studios) [MS Ad]

========================= Devices: ================================

Name:
Description:
Class Guid:
Manufacturer:
Service:
Device ID: ACPI\HPQ0004\3&11583659&0
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.


========================= Memory info: ===================================

Percentage of memory in use: 54%
Total physical RAM: 3986.28 MB
Available physical RAM: 1809.2 MB
Total Virtual: 5394.28 MB
Available Virtual: 2976.41 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:465.02 GB) (Free:424.14 GB) NTFS

========================= Users: ========================================

User accounts for \\SUSANLAPTOP

Administrator DefaultAccount Guest
susan WDAGUtilityAccount

========================= Minidump Files ==================================

No minidump file found

========================= Restore Points ==================================

05-03-2023 23:08:33 Windows Update

**** End of log ****
 
What are the specific make and model of this system.

Have you checked to see if there is a BIOS update that maybe needed for Windows 10 to run properly?

Where did and how was the Windows 10 media created?

If you upgraded from windows 8 to 10 that can sometimes cause issues.

Best to perform a clean install.

RAM
4.00GB Single-Channel DDR3 @ 665MHz (9-9-9-24)
Physical Memory
Memory Usage: 48 %
Total Physical: 3.89 GB
Available Physical: 2.00 GB

Suggest getting a matching RAM to have the system running Dual Channel and not Single Channel. Which can also sometimes cut the speed of the ram in half as well which is why you should always use RAM in pairs.
 
The laptop is a HP Pavilion 14 Touch Screen. I have done nothing with the BIOS because the machine would randomly freeze up and I would have to unplug it to start again and I know that will mess up a BIOS upgrade. I used Microsoft website to do the upgrade from Windows 8.1 to Windows 10. I can do a clean install but it will be Version 22H2 which is what it was updating with when the trouble started. As for the Ram, I'm not putting any more money into this machine. We only use it for accessing his school website.
 
Serial number where we can look up the specific system information.

Results for "Pavilion 14 Touch Screen" (66)
Select a product from the list below
 
Now the laptop won't turn on at all so I'm just going to take it to the recycle bin and buy a new desktop. Thanks.
 
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