Help with my hp laptop

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christopher juhasz

christopher juhasz

PCHF Member
Feb 3, 2022
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Background

Me and my brother have the same model computer the HP 15-da200 which we purchased at the same time. However in games the computers where super laggy and actions took forever. So I first replaced my HDD for a SSD (Samsung 870 QVO 1tb) and upgrade the ram from a stick of 8 gb to a stick of 8 gb and a stick of 16 gb. Later on my mother got him a an SSD (Samsung 870 EVO 1 tb) and same ram configuration. Both times I used DiskGenius to transfer everything over from the HDD to the SSD.



Here are the modified specs for each computer.

  • HP Laptop Model 15t-da200 Blue (mine)
    • Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz 2.11 GHz
    • 24.0 GB 2667 MHz SODIMM Memory
    • Samsung 870 QVO 1 tb
    • Intel(R) UHD Graphics
    • Windows 11 (latest version)
HP Laptop Model 15t-da200 Red (Brother)
    • Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz 2.11 GHz
    • 24.0 GB 2667 MHz SODIMM Memory
    • Samsung 870 EVO 1 tb
      • However task manager says it’s a ST2000LM007-1R8174
    • Intel(R) UHD Graphics
    • Windows 11 (latest version)
The Problem

We have been trying to play Minecraft together however he averages 30 fps with random spikes of as low as 1 fps with the same settings as me and I average 60 fps with no lag spikes. Same thing happens with no programs running in the background and after a restart. I have also tried doing a fresh install of windows. I have also tried running Intels latest UHD Graphics driver. And I have also repasted the cpu with thermal grizzly Kryonaut and no change for worse or better. At this point I have no idea what to do.
 
For the affected laptop

So other can assist let get a speccy report.

Do not forget to post the make and model of the PSU if this is a desktop.

Download then run Speccy (free) and post the resultant url for us, details here, this will provide us with information about your computer hardware + any software that you have installed that may explain the present issue/s.

To publish a Speccy profile to the Web:

In Speccy, click File, and then click Publish Snapshot.

In the Publish Snapshot dialog box, click Yes to enable Speccy to proceed.

Speccy publishes the profile and displays a second Publish Snapshot. You can open the URL in your default browser, copy it to the clipboard, or close the dialog box.

christopher juhasz said:
Samsung 870 EVO 1 tb
  • However task manager says it’s a ST2000LM007-1R8174
Click to expand...
To confirm this here are a few ways to check

Have you read the information on the HDD to make sure?
We all know how accurate windows can be.

Look under Storage and Disk in System Information see if it reports the same for the SSD

Can also find the drive information in Device Manager and Disk Manager

Finally, by opening Admin Command Prompt and typing (copy and paste) to get the drives information.
wmic diskdrive get model,serialNumber,size,mediaType
Click to expand...
 
I’ll get my brother to run speccy and post it in here when he finish. But for the Hard Drive I know it’s the right drive cause when I replaced the drive months ago I wiped the HDD and am using it as a external HDD for family photos. But here’s a screenshot of task manager and device manager.
 

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that second drive is a virtual one. I think it is related to the microsoft gaming service.

to throw out some idea regarding the FPS drops, try removing TeamViewer.
and to check, you fresh installed Win11, not repair installed, and you wiped the drive first, it wasn't an over-the-top install?

otherwise I'm out - FPS drops are a nightmare to troubleshoot.
too many factors, many outside your control.
 
Bruce said:
that second drive is a virtual one. I think it is related to the microsoft gaming service.

to throw out some idea regarding the FPS drops, try removing TeamViewer.
and to check, you fresh installed Win11, not repair installed, and you wiped the drive first, it wasn't an over-the-top install?

otherwise I'm out - FPS drops are a nightmare to troubleshoot.
too many factors, many outside your control.
Click to expand...
i just added teamveiwer cause im in college now and my brother is back at home however the problem excised prior to that.
How do you mean check the install. also this problem was occurring on windows 10 as well. and no i didnt wipe it first i let windows wipe it its self
 
OK, all good then on the TeamViewer and reinstall fronts.

all I can add is if you have your PC as lean and clean as you can make it, that's half the battle.
sadly, the other half may be outside your control, like, number of users of your network, bandwidth, line attenuation, signal to noise ratio, etc.
but things you can control are;
  • reboot modem/router/pc
  • delete restore points
  • turn off hibernation
  • empty web browser cache
  • delete system temp files
  • scan Windows for system corruption
  • scan drive for file corruption
  • disable unwanted scheduled tasks
  • disable unnecessary startup services
  • disable scheduled defragging
  • trim any SSD's
  • turn off Timeline and Activity History, and all things Microsoft Telemetry based
  • empty recycle bin
  • delete log files and error reports
  • remove old Windows Updates files
  • cleanup software installer and distribution caches
  • delete unwanted programs
  • pause any online cloud storage synchronising (OneDrive, DropBox)
CCleaner or Glary Disk Cleaner or the inbuilt cleanmgr command can do most of those points.
ShutUp10 by O&O Software can stop a lot of telemetry items.

other things to try;
  • create another user account and login under that profile
  • check for firmware updates for modem/router and PC BIOS
do a web speed check - go to www.speedtest.net and post the results.
has there been any changes in the time frame that the FPS rates have dropped?
like new software or hardware, or extra users on the network?
 
Bruce said:
OK, all good then on the TeamViewer and reinstall fronts.

all I can add is if you have your PC as lean and clean as you can make it, that's half the battle.
sadly, the other half may be outside your control, like, number of users of your network, bandwidth, line attenuation, signal to noise ratio, etc.
but things you can control are;
  • reboot modem/router/pc
  • delete restore points
  • turn off hibernation
  • empty web browser cache
  • delete system temp files
  • scan Windows for system corruption
  • scan drive for file corruption
  • disable unwanted scheduled tasks
  • disable unnecessary startup services
  • disable scheduled defragging
  • trim any SSD's
  • turn off Timeline and Activity History, and all things Microsoft Telemetry based
  • empty recycle bin
  • delete log files and error reports
  • remove old Windows Updates files
  • cleanup software installer and distribution caches
  • delete unwanted programs
  • pause any online cloud storage synchronising (OneDrive, DropBox)
CCleaner or Glary Disk Cleaner or the inbuilt cleanmgr command can do most of those points.
ShutUp10 by O&O Software can stop a lot of telemetry items.

other things to try;
  • create another user account and login under that profile
  • check for firmware updates for modem/router and PC BIOS
do a web speed check - go to www.speedtest.net and post the results.
has there been any changes in the time frame that the FPS rates have dropped?
like new software or hardware, or extra users on the network?
Click to expand...
Ok I will run ccleaner
However it’s not the network cause it lags on single player games that don’t require internet plus his computer in general is slow compared to mine which again has the same specs excluding the fact that he has a supposedly slightly better SSD being a EVO instead of a QVO. The speed of the actions remind me of when he had a HDD however the computer boots like it’s running on a SSD. Which I find super strange.
 
christopher juhasz said:
Ok I will run ccleaner
However it’s not the network cause it lags on single player games that don’t require internet plus his computer in general is slow compared to mine which again has the same specs excluding the fact that he has a supposedly slightly better SSD being a EVO instead of a QVO. The speed of the actions remind me of when he had a HDD however the computer boots like it’s running on a SSD. Which I find super strange.
Click to expand...
Plus it’s still slow even connected to a gigabit lan connection.
 
Give me a bit to go through the speccy report.

Why are you using teamviewer?

Why not use something like Discord used less memory and resources.

Power Profile
Active power scheme: HP Recommended
Hibernation: Enabled

Let's change the Power Scheme to Balanced and disable the Hibernation

Open an Admin Command Prompt type
powercfg.exe /hibernate off
Click to expand...

Have you tried resetting the network at all to see if that helps?

Open Windows Settings.
Click on the Network & internet tab.
Open the Advanced network settings option.
Now select the Network reset sub-menu.
Click on the Reset now button.
Select the Yes button to continue.
 
The only way to validate that the drive is not a Seagate and is a Samsung is to open the system and see what the label says on the drive.
 
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